The Japanese Shop Avis 

Order arrived in a reasonably timely fashion. I had checked the reviews before purchasing and they were excellent - which made me order. Goods arrived gift wrapped beautifully, it will be a pleasure to give them. I don’t know why it is but the service feels personal even though the order process isn’t necessarily. I’m very happy.

Fantastic shop full of beautiful authentic Japanese items. Everything is packaged beautifully and arrives promptly

Wow. I have wanted a kimono for so long and literally purchased a glorious red cotton one from here yesterday. I am so in love with it and the quality and appearance are fabulous. I think I need one in every colour!

I have just found my new favourite shop. I treated myself last week to a Yukata which is a cotton kimono, a silk folding fan and a set of rice bowls. The quality of my purchases is exceptional. They were beautifully packaged and arrived quickly. There are so many beautiful things to choose from and I suspect I will shop with them often in future, especially for special gifts.

Brilliant service, rapid delivery and exceptionally well packaged. Can’t ask for more really. If only they sold Japanese electronics like toasters. The markups for these products at other UK based retailers is astronomical.

I can't recommend this enough. The top-notch products were delivered quickly and packaged elegantly. When I had to discuss the delivery address with the staff, they were incredibly supportive, amicable, and prompt.

Thank you Jez & Hiromi what wonderful items you have friends and family love there gifts from your store the free gift wrapping and fast delivery was brilliant
Best wishers heath

Item arrived on time. Amazing quality and very well made. So incredibly happy. Will buy from this shop again.

Fantastic service - I had issues with Royal mail but Jez made sure my order arrived in time . Beautifully wrapped gifts and a surprise gift included . Thank-you for your help and I shall be coming back to your lovely shop .

Beautiful products, great packaging, fast shipping, excellent customer service. Really perfect.

I ordered a little lucky cat and a tea cup, they are so deliciously wrapped I now want to keep them & open them myself!!
Really lovely shopping experience
Thank you

This company clearly takes pride in the service they and items they sell.
The items were packed very well and the gift wrapping was clean and precise.
The items were very good quality and well presented. I wouldn't hesitate to recommend or use them for future purchases.

Highly recommended. High-quality items arrived swiftly and beautifully wrapped. I needed to liaise with the team over the delivery address and they were very helpful, friendly and efficient.

5* product and 5* customer service.
The chopstick set I ordered was beautiful. The box was damaged in transit but I spoke to Jez and he sent out a replacement box immediately which arrived the next day. Excellent customer service and I will definitely be shopping here again.

Excellent service, Exceptionally well packed and fast safe delivery. Well done.
Lovely rice bowl, basic gift packaging free,
So 5 stars from me , thank you.

I received excellent customer service when a gift was slightly flawed in production, the items were beautifully wrapped with great care, parcels arrived in a safe and timely manner, and the quality of the items is frankly unsurpassed. Thank you. I can hardly wait for an excuse to place my next order. Rebecca of York

I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them. I couldn't be happier - postage was prompt and tracked; the items were beautifully presented and exactly as described. I really feel like I have a little piece of Japan in my home now, and will definitely buy again.

I called after placing an order and my call was answered promptly, the man was very helpful and went above and beyond. My item arrived when promised and was packaged in such a lovely way. They really stand out as a great, professional online retailer.

Absolutely lovely items. Beautifully wrapped. Speedy delivery. Highly recommend

Really quick delivery and customer support, kept updated all through the process
Quality products and beautifully wrapped
Also a very sweet origami bird as a little thank you for my order
Will definitely use again
Highly recommend