Thank you for the beautiful earrings I ordered from you. They are both gorgeous and just what I wanted. It was so easy to navigate and order from your website. The lovely cards in the order from yours... Voir plus
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I love buying from small and independent brands and Embellish London ticks both of these boxes. Each piece of jewellery is delicately beautiful and elevates an outfit without being over the to... Voir plus
L'entreprise a répondu
Necklace for sisters Christmas present. Still awaiting for order processed on 17th December that stated guaranteed before Xmas, paid for 24hr service. Stayed shipped 21st has not arrived. Communi... Voir plus
L'entreprise a répondu
Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The London Jewellery Company is a collection of the finest purveyors of jewellery in the UK. "EMBELLISH | LONDON is a curated collection of elegant & chic yet affordable jewellery, inspired by modern women." - TATLER, 2021 Whether you're looking for a simple personalised necklace or a sterling silver treat, some cute little studs or a beach-ready anklet, Embellish | London is a carefully curated selection of the most beautiful, chic & stylish pieces - all without breaking the bank. We aim to offer something for everyone, from 18kt gold to sterling silver, from pearl earrings to simple studs. Free shipping is always included, and your jewellery is perfect for glitzing up an outfit, for making a statement or for everyday wear! Our team is always on hand if you have any questions, and we look forward to getting to know you.
Coordonnées de contact
Royaume-Uni
- www.thelondonjewellerycompany.co.uk
4,1
Bien
95 avis
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I asked for a gold necklace and got a…
I asked for a gold necklace and got a silver one. The necklace is also plastic. I wouldn’t recommend your products or buy again.
22 février 2021
Réponse de The London Jewellery Company
Hi Lucy, we're so sorry to hear this.
As discussed when we contacted you via email, you did accidentally order a silver necklace. When we offered to replace your necklace with a gold one, you refused this offer - we're sorry that we couldn't satisfy you here.
The necklace that you ordered is a silver-plated alloy, is definitely metal and absolutely not plastic - we do not sell plastic products on our website.
Classy jewellery that won't break the bank
I love buying from small and independent brands and Embellish London ticks both of these boxes.
Each piece of jewellery is delicately beautiful and elevates an outfit without being over the top.
The service they provide is exceptional and they're lovely people, too.
Buy with confidence :)
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
We’re so grateful for your support Elisabeth!
I would highly recommend using this…
I would highly recommend using this company. Great service and great customer care. I will definitely be ordering from them again.
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
We’re so happy that you’ve had a great experience Mandy :)
Elegant and unusual!
I bought a lovely necklace for my wife, got me loads of brownie points! She was absolutely delighted with the style and look, and it was dispatched quickly, well packed and there was good information from Embellish.
An unusual and stylish collection - definitely recommended!
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
Glad you got some brownie points Andrew!
Gorgeous silver heart on chain
I had brought an anklet for my niece at Christmas which was lovely so for Valentines on behalf of my husband I ordered myself the gorgeous silver heart on chain, it’s delicate and lovely!
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
🙏🏼🙏🏼🙏🏼
Thank you for your support Lisa 🤍
Ordered 2 of the initial pendants for…
Ordered 2 of the initial pendants for my granddaughters Christmas and I’m very pleased with the quality and price. I worked in the jewellery trade in the past and know what the trade prices can be so would be very happy to purchase from Embellish again.
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
Lovely to hear Sandra ⭐️
Love my earrings I bought them in gold…
Love my earrings I bought them in gold and then bought them again in silver.
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
🤍🤍🤍
My order I placed came very quickly,
My order I placed came very quickly,
The jewellery I order was beautifully made,
And great quality too,
I would recommend it to anyone 10/10
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
Great to hear Pip :)
Amazing upcoming brand!
Amazing company with gorgeous high quality jewellery! Very helpful and friendly staff! Amazing upcoming brand!
Thankyou so much!
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
Thanks for your support Lauren :)
Fab quality!
I love my earrings! The fact that they don't tarnish my ears positively has me in love with the quality. Will def buy again for myself and gifts 💛
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
We’re glad you like your Simple Bar Studs AnaP!
Very impressed!
Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my eyes on a few items for myself)
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
Great to hear! Definitely treat yourself, we’re launching new products all the time 😍
Pretty good
I got some hoop earrings from this site and not only did they arrive super quickly but they looked great. I got some other pieces as well and I have to say that I'm really impressed with the quality for the price, I feel it's good value for money and I can't wait to see what else they sell.
14 février 2021
Avis spontané
Réponse de The London Jewellery Company
We’re so happy to hear that you like your hoops, and look forward to having you back as a customer!
DO NOT ORDER!!
DO NOT ORDER! horrendous customer service from this company.
Firstly, like other reviews I ordered a necklace on the 27/12/20 and this only arrived on the 07/01/20. It had only been sent 2nd class and my emails and Instagram message to query where and when it arrived were ignored.
When the necklace did eventually arrive, straight out of the envelope, it was snapped and broken at one end! I sent pictures and emailed the brand to only have been ignored AGAIN. They have also ignored me on their instagram page and have even DELETED my comments when I have asked someone to respond to me.
They are in breach of the consumer rights act and I will be taking this further.
My advice would be, do not order from here at all costs. This is a real shame as I purposely wanted to support a smaller business due to the impacts of Covid but with customer service like this WOW this company needs a lesson or 10.
Never. Again.
12 janvier 2021
Avis spontané
Réponse de The London Jewellery Company
Hi Sally
We’re so sorry that you felt the need to post this review. As you know, our customer service department has been in touch and replaced your broken necklace free of charge :)
Between Christmas and New Year our despatch was closed, which was explained in a banner at the top of the website, and you opted for our standard 2nd class shipping at checkout, which is free :)
We hope your replacement is lovely!
I ordered a necklace in gold
I ordered a necklace in gold, they sent the silver. Once I responded they sent the gold one out and told me I could keep the silver one! Excellent customer service and very promp...products are great too...👍🏽
18 décembre 2020
Avis spontané
Réponse de The London Jewellery Company
We’re so happy that you’ve had a good experience!
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