Theluxurywatchcompany Avis 471

I had my Rolex Daytona serviced for the first time in 30+ years. Hassle free, fantastic service from pick to delivery back to my home. The watch has come back like new. Far better than using Rolex (who I have used previously for other watches) who insist on changing parts for no reason. Would highly recommend. Many thanks to the team at LWC. I will use them again.

I arranged to visit to view a GMT Master II “Zombie” and was given a 12pm appointment. I turned up and was warmly greeted by Kaif who made me feel very welcome and made me a very nice cup of Coffee. Then the moment arrived where I got to see my prospective purchase and I instantly knew as soon as Kaif opened the box and I tried the watch on that it was going to be mine 😃 He showed me how to set the watch etc and couldn’t have been anymore professional if he tried. Another cup of Coffee later and the deal was done.

If anyone is looking for a Rolex then give these guys a call/email,they are fantastic to deal with and no pressure to purchase whatsoever when in boutique. I won’t hesitate to use them again should I ever desire to purchase another timepiece. Their knowledge is second to none and a much more relaxing environment than any AD I’ve ever visited. Thanks a million Kaif you’re an absolute diamond 💎

Having returned home a few days ago from visiting LWC, i just wanted to say how grateful i am to you all for the amazing experience. Having been in contact with Kaif to source a couple of watches, i was kept up to speed with progress and didn't have to wait too long. The communication was faultless and i was never felt like i was being a nuisance with my questions. Going to the boutique and meeting Charlie, Kaif and the team was an experience i will talk about for a very long time to come, far more personal and friendly that you would get at a AD. The professionalism and care they take in delivering a absolutely amazing experience was just perfect. Charlie and his team were a joy meet. You can really see the love of the business that they all take pride in. Thank you once again. Dave.

Just wanted to thank LWC for making our visit yesterday a truly memorable experience, it was lovely to meet you all and Kaif thank you for your help and professionalism.
Highly recommend purchasing from this company.

Awful experience

Purchased a luxury watch stand and tray. The fitting to the tray- the screw hole is too big so required a washer to keep it in place. And even more disappointing is the fitting you screw the watch stand cushion into was not aligned correctly so the cushion is no where near flat. And looks awful compared to the images on the website. I contacted them immediately in January 2026 and have email them several times since, had an initial reply to say it would be looked into. Nothing since despite as for this to be resolved. Now April 2026 and still no contact and no resolution.

Shout out to Theluxurywatchcompany . I visited them today after agreeing to sell my Rolex .
Prior to my visit TLWC offered a very competitive price for my watch subject to inspection. After a comprehensive assessment, they honoured their original offer and the funds were deposited into my account straight away.
What a refreshing way to conclude business, the staff were extremely polite and professional.
Located in the grounds of a beautiful stately home made the whole experience even more worthwhile.
I would highly recommend Charlie and his team if you are interested in buying or selling your Rolex.

A genuinely seamless experience selling my watch. The team were professional, transparent, and efficient throughout. The inspection was handled quickly and the funds were transferred without delay.

In a market where trust is key, these guys deliver exactly what they promise. I’ll definitely use them again.

I recently purchased a Wimbledon Dial Datejust and couldn’t be more impressed with the entire experience. The process was fast, professional, and refreshingly straightforward from start to finish. As this was my first time having a Rolex shipped, I was naturally a little concerned about the possibility of scratches or damage in transit. Thankfully, those concerns proved unnecessary—the watch arrived in flawless condition without a single mark. The delivery itself was seamless, with clear tracking provided every step of the way. Josh was an absolute pleasure to deal with throughout, and based on this experience I would not hesitate to purchase future watches from this company.

Top service , would highly recommend. Great packaging , personal thank you letter , valuation letter , confirmation of the watches never reported stolen status . Great communication and service . Thank you

Thank you Charlie, Josh and the LWC Team! I travelled 4800 miles to retrieve my purchases. It was such a treat getting to meet the whole LWC Team and experience the special place. I was treated like family, shown the Boutique and toured the facility. So much fun and such a special place.
Like i told Kaif at the end of the visit, i was more excited about meeting everyone than my purchases. Dream come true after a year since my first purchase. If possible, i will be picking up my watches from LWC rather than having them shipped. Of course, the watches that i purchased were immaculate as usual! What a day that was!

I have just completed the purchase of my Daytona Oysterflex 18-carat white gold watch, and I must say it was a fantastic experience from start to finish. Kaif managed the entire process extremely well. He responded quickly to my initial email, reviewed my exchange watches, and arranged for their collection and appraisal in a very prompt and professional manner.

Throughout the process, Kaif kept me updated and informed, which reassured me that my watches were safe. He made me feel comfortable, especially since I was entrusting them with high-value items. 

Upon receiving my new watch, I was impressed by the impeccable quality of the presentation. The wrapping of the watch, along with the paperwork—including certificates, receipts, and guarantees—was all meticulously handled. The packaging provided excellent protection for my new purchase.

I can confidently say that my experience with LWC surpasses my previous dealings with Rolex-authorised dealers. I highly recommend reaching out to Kaif if you're interested in trading or purchasing outright; he's an outstanding individual with great communication skills. Overall, it was a brilliant service, and I will definitely be using them again.

Having had several bad experiences with ‘grey market’ dealers, it was so refreshing to do business with a company whose actions and words actually aligned. The watch I purchased was exactly as described, full set with swing tags, box and papers and even the original purchase receipt. Really relaxed and friendly vibe in the store, which is set in a lovely estate. Great setting, great lads and great service. If you want to buy a nice watch, that actually exists, and will be 100% as described, give these boys a try. Will definitely do business again 👍

Purchased my second watch from LWC.
Josh was extremely helpful and the communication I received was superb.
My watch arrived on time and is stunning.
If you want top quality watches and excellent service, go to LWC you will not be disappointed.
All the best to Charlie and his team.

Well what can I say So after watching a lot off there videos online I was some what taking in by this company , what they stand for there honesty , integrity, the way they are with there customers what not is too admire ! Loan be hold I happend too win a watch on rev comps ( brand new rolex 2026 gmt master 2 ) all brand new in box how I received it from AD ! I thought great a may even get too meet Charlie himself after becoming a fan over the months ! So I send in pitcures off my watch for valuation and too see if they are interested , at first responce they kinda did , but they asked i had the white tag with the watch ! I explained too them it didn’t but let me ask the dealer where it came from ! I did this and the AD stated they are instructed to remove them from sale supposedly but the fact I have all the main documents this woundt effect it’s sale anyway ! I forwarded this email over too them , and there responce was as sharp as an axe hitting wood ! Due too us having this in stock and not a complete set it woundt be for us ! ( so why didn’t you just say that in the first place ) and how is it a main dealer is willing too buy the watch back off me yet yous aren’t that too me makes no sense but go figure . I wasn’t bothered really about selling the watch but too become a fan off this company it felt like abit off a blow and a blunt and formal second email I received . Will just trade in this watch back AJ time pieces for a Daytona with money towards which is what I was hopefully gonna do here and meet the crew . One white piece plastic changed all that guess it wasn’t meant too be ! AJ time pieces Cotwald or Mayfair here I come !!!

I’ve just collected my submariner from The LWC Boutique. What a fantastic experience from start to finish.Would highly recommend them. Having followed their YouTube channel I already knew what to expect from Charlie and the guys and they didn’t disappoint.Dealt with Kaif who was amazing and really knows his stuff .Would highly recommend LWC ,will look forward to seeing them in the future.

Hi , just giving another 5 star review to all at LWC after purchasing my 4th watch from them .
Why would I go elsewhere!
One million % satisfied 👍

Just had 2 watches serviced by the team at the LWC and what a difference it has made.From start to Finnish everything was taken care off from pick up to returning them and for a lot less than Rolex l couldn't be happier.

From start to finish, the communication with LWC was outstanding. I would wholeheartedly recommend them beyond any doubt!

I had a fantastic experience buying from Charlie and the LWC team. The communication was perfect throughout the entire process, and the condition of the watch and documentation was even above my expectations. As the saying goes, you buy the seller, not the watch, and this was a perfect example. I will certainly keep LWC in mind for a future purchase.

Visited Charlie at LWC to purchase a non date submariner, excellent service, fantastic experience. Watch exactly as described. Able to buy with confidence. Highly recommend this company. Thanks Charlie & the guys.