Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the po... Voir plus

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The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible! Issue 736 back in February was never delivered. Ph... Voir plus
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The Phoenix is suc a wonderful comic; my children both love it (age 7 and 10) - they read it front to back again and again, and are constantly drawing using the tutorials or copying the pictures. It's... Voir plus
L'entreprise a répondu
The Phoenix has become part of the family, with our 10 year old waiting impatiently for the postman every week and pouring over every single page as soon as it arrives. We’re all huge fans, not least... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing!
Coordonnées de contact
David Fickling Comics Limited (trading as The Phoenix), 26 Beaumont Street, OX1 2NP, Oxford, Royaume-Uni
- support@thephoenixcomic.co.uk
- www.thephoenixcomic.co.uk
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Ninja Vs ninja
Ninja Vs ninja - my daughter wishes there was a whole comic with just this ☺️
excellent comic which provides lots of…
excellent comic which provides lots of interesting and varied reading material.
My granddaughter loves it!
My granddaughter, for whom the Comic was purchased, loves the content and receiving it so frequently!! Being slightly dyslexic, it also helps with her reading abilities.
Everything is as promised they deliver…
Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the postman to deliver and is delighted with the comic, then when it arrives immerses himself straight into it.
My grandson loves your magazine and…
My grandson loves your magazine and when he’s finished with it, it gets passed on to his friend and sister. They too look forward to each issue.

Réponse : The Phoenix comic
My grandson LOVES his Phoenix…
My grandson LOVES his Phoenix subscription and waits eagerly each week for it arriving,

Réponse : The Phoenix comic
When the Phoenix drops through our…
When the Phoenix drops through our mailbox each week it makes my daughter so happy. Thank you so much.

Réponse : The Phoenix comic

Réponse : The Phoenix comic
Great Comic - Terrible customer service!
The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible!
Issue 736 back in February was never delivered. Phoenix customer support said they’d send out the missing issue but sent the wrong one. We have contacted them multiple times since by both phone and email and been assured that the missing issue is in stock and will be sent out. 10 weeks later it still hasn’t appeared and my son has a stack of unread comics that he’s refusing to read until the missing one turns up!
We did try to buy the missing issue from the website but it is not available to buy online.
All very frustrating!

Réponse : The Phoenix comic
Excellent magazine
Bought for my Grandson he is thoroughly enjoying the magazine and the characters antics.

Réponse : The Phoenix comic
SCAM!
SCAM!
Terms and conditions were blurred out and did not show that the trial would result in a subscription.
I read the reviews on the Facebook advert which had clearly been made by the company saying “at last a company that doesn’t automatically apply subscription” and one person wrote “I worry if the deal is too good to be true it usually is” followed by comment saying “oh no if you want to continue you have to contact”.
You have no idea how this impacts low income families- shame on you!!!

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My grandson loves his Phoenix
My 9 yr old grandson really enjoys his Phoenix comic. It arrives regularly and he looks forward to it coming.

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My son absolutely loves these comics
My son absolutely loves these comics. He looks forward to them arriving in the post each week.
They certainly seem to appeal to a neurodiverse reader!

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Great part of our son's week
Great part of our son's week. He looks forward to it every week - huge part of his imagination and screen free!

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Réponse : The Phoenix comic
My granddaughter loves The Phoenix
My granddaughter loves The Phoenix. She waits impatiently for it to arrive each week & reads it from cover to cover.

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My son loves this comic
My son loves this comic. It's also getting him interested in art and drawing. He's been doing the online tutorials which he really enjoys.

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Competition that beats the internet
I buy phoenix for my grandson who is 10. After over a year he is just as excited to receive his comic through the post now as he was when it started. His mother says he prefers to read his comic when it first arrives to the internet. For his birthday this year I bought him 2 mugs, a pencil case and 3 files to keep his comics tidy and he is really thrilled with them.

Réponse : The Phoenix comic
Very hard to cancel.
Pros- kids love it. Has launched some great comic authors. It's something a bit different. 6 issues for £1 promo works....however....
Cons- no immediate account created to manage subscription. Link in email just takes you to a sign in page and verification code emails never arrive. It makes it impossible to self-manage subscriptions.
- No warnings or notifications of renewal. Was not even given a next billing date on taking out the initial subscription to be aware of if I need to cancel before this date or to ensure I had enough money in my account.
- ABSOLUTELY IMPOSSIBLE TO CANCEL without contacting them because you can't make an account! It's an insane business model, I'd be more inclined to keep my subscription if I felt that I had control over it rather than being held to an office admin picking up my email and getting round to cancelling it on my behalf.
- it's quite expensive for what it is. It works out at about £2.80 per weekly issue. I'd rather pay double that, or just over, for a slightly bigger monthly issue.
It's such a shame because it is a great comic and my kids love it.

Réponse : The Phoenix comic
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