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The Phoenix comic Avis 44

TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the po... Voir plus

Noté 2 sur 5 étoiles

The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible! Issue 736 back in February was never delivered. Ph... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Phoenix is suc a wonderful comic; my children both love it (age 7 and 10) - they read it front to back again and again, and are constantly drawing using the tutorials or copying the pictures. It's... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Phoenix has become part of the family, with our 10 year old waiting impatiently for the postman every week and pouring over every single page as soon as it arrives. We’re all huge fans, not least... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Éditeur

Écrit par l'entreprise

The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My granddaughter loves it!

My granddaughter, for whom the Comic was purchased, loves the content and receiving it so frequently!! Being slightly dyslexic, it also helps with her reading abilities.

21 avril 2026
Noté 5 sur 5 étoiles

Everything is as promised they deliver…

Everything is as promised they deliver on time week in and week out, even when my family moved at short notice from one place to another. My grandson (who the comic is for) waits every week for the postman to deliver and is delighted with the comic, then when it arrives immerses himself straight into it.

21 avril 2026
Noté 5 sur 5 étoiles

My grandson loves your magazine and…

My grandson loves your magazine and when he’s finished with it, it gets passed on to his friend and sister. They too look forward to each issue.

21 avril 2026
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Réponse : The Phoenix comic

Hey Jacqueline,

Thank you for leaving a lovely review.

We are so happy to hear that your grandson loves The Phoenix, and that his sister and friend also look forward to reading it.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

My grandson LOVES his Phoenix…

My grandson LOVES his Phoenix subscription and waits eagerly each week for it arriving,

21 avril 2026
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Réponse : The Phoenix comic

Hi Karen,

Thank you for taking the time to leave a review!

It is so wonderful to hear that your grandson loves his subscription to The Phoenix.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

When the Phoenix drops through our…

When the Phoenix drops through our mailbox each week it makes my daughter so happy. Thank you so much.

21 avril 2026
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Réponse : The Phoenix comic

Hey there,

Thank you for your review!

We are so pleased to hear that your daughter is enjoying The Phoenix each week.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

My son loves it

My son loves it. Arrives every week without fail

21 avril 2026
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Réponse : The Phoenix comic

Hey Rebecca,

Thank you for leaving a review!

It is lovely to hear that your son loves The Phoenix and it is arriving each week as expected.

Best wishes,
Team Phoenix

Noté 2 sur 5 étoiles

Great Comic - Terrible customer service!

The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible!

Issue 736 back in February was never delivered. Phoenix customer support said they’d send out the missing issue but sent the wrong one. We have contacted them multiple times since by both phone and email and been assured that the missing issue is in stock and will be sent out. 10 weeks later it still hasn’t appeared and my son has a stack of unread comics that he’s refusing to read until the missing one turns up!

We did try to buy the missing issue from the website but it is not available to buy online.

All very frustrating!

20 avril 2026
Avis spontané
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Réponse : The Phoenix comic

Hi Kate,

Thank you for your feedback on the comic and the customer service; we are glad to hear that your son loves The Phoenix and has been a subscriber for five years.

We are, however, so sorry to hear about the unsatisfactory customer service that you have received while requesting a replacement issue.

Unfortunately, back issues of issue 736 went out of stock in late February; we are so sorry to hear that you were told differently and that this has caused disappointment and upset. We have passed on your review to our customer service team so we can look into why this has happened and ensure it doesn't happen again in future.

We have located a copy of 736 in our head office and will send you a message to request your details so we can send this out to you first class so that your son can continue to read The Phoenix without missing an issue.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

Excellent magazine

Bought for my Grandson he is thoroughly enjoying the magazine and the characters antics.

11 mars 2026
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Réponse : The Phoenix comic

Hi Glenda,

Thank you for your lovely feedback about The Phoenix! We're really pleased to hear your grandson is enjoying his gift.

Best wishes,
Team Phoenix

Noté 1 sur 5 étoiles

SCAM!

SCAM!
Terms and conditions were blurred out and did not show that the trial would result in a subscription.
I read the reviews on the Facebook advert which had clearly been made by the company saying “at last a company that doesn’t automatically apply subscription” and one person wrote “I worry if the deal is too good to be true it usually is” followed by comment saying “oh no if you want to continue you have to contact”.
You have no idea how this impacts low income families- shame on you!!!

25 mars 2026
Avis spontané
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Réponse : The Phoenix comic

Hi Katy,

Thank you for your feedback, we take all reviews seriously and we are so sorry that you have had a negative experience with The Phoenix.

Upon signing up for the £1 for six issues trial, the checkout states that the sign up offer is '6 issues for £1, then £36.99 every 13 issues.', we apologise if this was not clear that the subscription would automatically renew if it was not cancelled during the trial.

We will be in contact to ask for further details so we can assist with a cancellation, and refund of the most recent charge, so we can rectify the problem as soon as possible.

Noté 5 sur 5 étoiles

My grandson loves his Phoenix

My 9 yr old grandson really enjoys his Phoenix comic. It arrives regularly and he looks forward to it coming.

19 mars 2026
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Réponse : The Phoenix comic

Hi Simon,

Thank you for leaving this review!

It is lovely to hear that your grandson enjoys reading the comic, and we are glad to know that your deliveries are arriving regularly.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

My son absolutely loves these comics

My son absolutely loves these comics. He looks forward to them arriving in the post each week.

They certainly seem to appeal to a neurodiverse reader!

24 mars 2026
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Réponse : The Phoenix comic

Hey there,

Thank you for your review.

It is wonderful to hear that your son loves The Phoenix and looks forward to it arriving each week!

All the best,
Team Phoenix

Noté 5 sur 5 étoiles

Great part of our son's week

Great part of our son's week. He looks forward to it every week - huge part of his imagination and screen free!

24 mars 2026
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Réponse : The Phoenix comic

Hi Ana,

Thank you for leaving a review!

We are so glad to hear that your son looks forward to receiving The Phoenix each week!

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

Great magazine for kids

Very much enjoyed by my 10
Year old

24 mars 2026
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Réponse : The Phoenix comic

Hi Clare,

Thank you for leaving a review!

We are happy to hear that you think The Phoenix is a great magazine for kids, and that your child enjoys the content.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

Great magazine always sent on time

Great magazine always sent on time. My kids love it!

24 mars 2026
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Réponse : The Phoenix comic

Hi Kathryn,

Thank you for leaving a review!

We are so pleased to hear that your copy of The Phoenix arrives on time each week, and that your children love it.

Best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

My granddaughter loves The Phoenix

My granddaughter loves The Phoenix. She waits impatiently for it to arrive each week & reads it from cover to cover.

23 mars 2026
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Réponse : The Phoenix comic

Hi Alison,

Thank you for your review.

It is wonderful to hear that your granddaughter loves The Phoenix!

Stay Phoenixy!
Team Phoenix

Noté 5 sur 5 étoiles

My son loves this comic

My son loves this comic. It's also getting him interested in art and drawing. He's been doing the online tutorials which he really enjoys.

23 mars 2026
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Réponse : The Phoenix comic

Hey there,

Thank you for leaving a review!

We are so pleased to hear that The Phoenix has helped get your son interested in art, and that he has been enjoying the online tutorials.

With all best wishes,
Team Phoenix

Noté 5 sur 5 étoiles

Competition that beats the internet

I buy phoenix for my grandson who is 10. After over a year he is just as excited to receive his comic through the post now as he was when it started. His mother says he prefers to read his comic when it first arrives to the internet. For his birthday this year I bought him 2 mugs, a pencil case and 3 files to keep his comics tidy and he is really thrilled with them.

11 mars 2026
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Réponse : The Phoenix comic

Hi Gillian,

Thank you for leaving a review.

It is great to hear that your grandson is a fan of the comic, and that he enjoys the shop merchandise!

With all best wishes,
Team Phoenix

Noté 3 sur 5 étoiles

Very hard to cancel.

Pros- kids love it. Has launched some great comic authors. It's something a bit different. 6 issues for £1 promo works....however....

Cons- no immediate account created to manage subscription. Link in email just takes you to a sign in page and verification code emails never arrive. It makes it impossible to self-manage subscriptions.

- No warnings or notifications of renewal. Was not even given a next billing date on taking out the initial subscription to be aware of if I need to cancel before this date or to ensure I had enough money in my account.

- ABSOLUTELY IMPOSSIBLE TO CANCEL without contacting them because you can't make an account! It's an insane business model, I'd be more inclined to keep my subscription if I felt that I had control over it rather than being held to an office admin picking up my email and getting round to cancelling it on my behalf.

- it's quite expensive for what it is. It works out at about £2.80 per weekly issue. I'd rather pay double that, or just over, for a slightly bigger monthly issue.

It's such a shame because it is a great comic and my kids love it.

16 mars 2026
Avis spontané
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Réponse : The Phoenix comic

Hi Jessica,

Thank you for your review; we are really pleased that your children love the comic!

We are, however, sorry to hear that you weren't able to set up your account and that you've found cancelling your subscription difficult. We are working on improving the customer account process so that it's as easy as possible for subscribers to manage their subscriptions.

If you'd like to cancel your subscription or have any other feedback you'd like to share, please email us at support@thephoenixcomic.co.uk and we will help you as soon as possible.

All best wishes,
Team Phoenix

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