Very disappointing experience with this…
Very disappointing experience with this estate agency.
We entrusted them with our one-bedroom apartment in Lisbon over a month ago, but from the start, the service was unprofessional. Shortly after receiving the keys, the agent went on holiday and stopped communicating with us for around two weeks, with no notice or alternative contact provided.
During the entire time they were responsible for the property, we never received a contract, and the apartment was never even listed on the market. This level of negligence is unacceptable.
When we decided to move forward with a different agency, retrieving our own keys became unnecessarily difficult. Eventually, they left the keys at a restaurant with very limited opening hours, which made the situation even more inconvenient. It was only after repeated requests and the threat of police involvement that the issue was resolved.
As foreign owners living abroad, we expected a basic level of professionalism, communication, and accountability, which was clearly lacking.
We would not recommend this agency to anyone looking for a reliable and professional service.