The Shisha Shop Avis 

I've only ordered a couple of items from the shishashop. Both times I was quite pleasantly surprised by the order process, including shipping. Prices are reasonable, even shipping, and there's never any doubt about the items ordered or the delivery time. What I found even more impressive was the speed and efficiency of their team in resolving an issue with one of the orders, polite, helpful and replaced a broken item without making me jump through hoops. It will certainly be the first shop I'll check and recommend for shisha gear in the future.

I recently ordered for the first time from the shisha shop. I realised shortly after placing my order that I had ordered the wrong coal,so I phoned the shisha shop the very next day at their opening time to prevent being sent the wrong thing - no one answered after letting it ring for ages and I was not impressed.I tried again several times the same morning and finally got to speak to a team member and here I have to say he couldn't have been nicer and more helpful. He gave me the best advice regarding which coal to chose and it arrived the very next day. It really is a brilliant product and I will order again from the shishashop!

ordered some sticks off the website, good fast delivery but not friendly customer support. good stuff tho, thanks guys.

I was looking for a shisha pipe for myself and came across a few different companies, decided to call these guys up before ordering as I had a few questions and I was surprised by just how much detail the guy went to explaining everything! I ended up purchasing everything I needed and they even chucked in a few freebies to get more going. Checkout process was easy and simply and even got the gear the next day!

Next day, the gear arrived, everything was wrapped and secure (shisha jar is made of glass) the jar was intact, the design was exactly as seen on their site. I was really chuffed by the quality and would definitely recommend these guys!

I ordered a bowl from the website. They emailed me to let me know that the order had been received, and again when the item had been dispatched. It arrived a couple of days later, so overall very good.
The only reason I haven't given 5 stars, is because the website can be difficult to navigate. Near the top of the webpage, there are some links to various categories of items. When you hover your mouse over one of them, a drop down menu appears, with further subcategories. However, I found that when I tried to move the mouse over one of the drop down menus, they would often disappear before I could click anything, which was a bit frustrating. A small thing, that could do with being fixed, but not enough to put me off buying from them again.