The Victorian Emporium Avis 

I ordered 32m of pine dado rails. The order arrived but I didn't have time to unpack it for a few weeks. When I did, they had sent me 28m, leaving me short for my project. They refused to send the additional 4m they missed because their T&C's state an order needs to be checked within a few hours. Their delivery charge was £60 so now to get enough wood for my job, I'll have to pay for the delivery in addition to the wood they missed in the first packaging. Most companies I've dealt with through my long DIY journey apply common sense to these scenarios and try to make things right so I was very disappointed by VE's response.

Great products and excellent customer support

Wonderful services, with good quality item at nice price and a very proffesional sale manager.

I have ordered Baton Small/Medium/Large wall light, 15 Fittings in total. I wanted to take a moment to express my utmost satisfaction and delight with the Items I recently purchased. Though 2 glasses damaged during shipping from UK to India, I must commend Emma for her outstanding customer service, She promptly sent me the replacement glasses. The entire transaction smooth and hassle-free. I will recommend Vintage Emporium to friends and family for their exceptional products and top-notch service.

I excellent sales service.
I amended an order right before it was cast at the foundry and it arrived exactly as requested. Delivered by the guy who made it much earlier than estimated. Brilliant. Ignore any negative feedback for this vendor.

Prompt delivery and good quality timber mouldings - would recommend

Very best of service. Quality products. Speedy delivery and the packaging was excellent. Very professional all round would definitely recommend.

First class quality, was expensive guttering but really looks the part and I am very pleased. Service was great in making sure it was ordered correctly. Very helpful and good communication.
Thank you

Very professional, competent and quick delivery.

Greetings from Switzerland.

Paolo

Ordered some architrave cost £50, delivery £60 - had no choice as this was the design of the architrave we wanted.

Goods arrived in a cardboard tube so expected them to be in perfect condition. Opened them 5 days later to start project only to find that one end was scratched and filthy and the 2 longest stretches were bowed which is going to cause a problem when fitting as it will be in tension.

The response was that I should have opened them within 24 hours to check and they won't do anything else about it.

Whilst I understand the policy my expectation from the cost and how they were packaged that there would be nothing wrong with them at all.

I feel the response was not helpful given expectations of service and product.

So basically my advice is use another company with better products and service.

I had an excellent experience with Emma from The Victorian Emporium, from the start when I enquire regarding her selection of tiles to the end.
As specified below by Mr. Piccirillio, there was a mistake in the delivery however this was dealt with very rapidly by Emma and she apologised for this error. She has not only replaced the tiles but gave away 50 more than was initially ordered as well as replaced the ones that weren’t returned.

I am currently restoring a period property in a mews in Kensington for a very discerning client.

Several of the items I have ordered from The Victorian Emporium have been of outstanding quality, and of a quality and craftsmanship far exceeding similar items online.

However, The Victorian Emporium excelled themselves recently when I needed some bespoke door stays made to match some existing ones. Emma sorted the entire process, provided me with scale drawings via the manufacturer and dealt with it all. The door stays were delivered yesterday (as predicted by Emma when I confirmed the order initially several weeks ago) and they are of outstanding quality. Several blacksmiths weren't interested, or simply couldn't make, what I required, but thankfully Emma came to the rescue and I once again have a very happy customer!

I can't recommend The Victorian Emporium highly enough.

Emma (I believe the founder/owner?) helped me select a replacement light shade for an external Victorian bracket. We had two phone calls and an exchange of emails and she checked with with a couple of manufacturers/suppliers to identify the right shade and ensure it would work. Very helpful. Unfortunately the manufacturer sent the wrong size the first time, but this was rectified, and the courier failed to pick up the old one - also being rectified. Save for those issues, I would have given five stars. Would recommend this company.

great medallions, shipped very well to America. will use again

start to finish, a knowledgeable and professional service. The tiles I received are stunning and will be real statement once I get around to laying them. Delivery times spot on.
cannot fault this company

I was looking for tiles to fit in cast iron fire surround & came upon this site. Found some cast iron inserts which i thought would be a good idea instead of tiles. Ordered & arrived quickly well packed & protected look nice fit well, good experience pleased I found them.

Really great service - I’d highly recommend :)

We are renovating a victorian house and needed skirting, architraves and picture rails to match the style with a tight time schedule.
We are talking a very big order.
Victorian Emporium were so helpful on getting the order just right and even worked the architraves so we actually had to order less and got a refund!
Highly recommend giving them a call.
Emma was a star.

Great customer service and incredibly quick delivery - to Denmark!

Absolutely excellent!

Answered all my queries quickly and when the tiles arrived they were perfect!