En el proceso de devolución, me dicen que envíe el paquete a una oficina de correos de Leganés a nombre de un tal Javier... Allí estuvo el paquete 15 días en la oficina de Leganés. Al no ponerse en co... Voir plus
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Lisez les avis des autres
I ordered some shoes on July 17th and it is now August 14th and I still haven’t received them! I have not received any updates or anything about the package that I ordered whatsoever. I have tried rea... Voir plus
I’m assuming it’s going to be great but I haven’t received it yet, so I can’t give a review on it. This is your 2nd request.
L'entreprise a répondu
He hecho un pedido a finales de mayo/principios de junio. Y no he recibido nada , como tampoco me deja acceder desde la web a mi estado de pedido, tampoco me contestan a los mails.. Si tardan una se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Need a place to buy just the essentials? Look no further! Things & Essentials is your one-stop-shop to buy all of your essential items. Items from categories such as Fashion & Apparel, Electronics, Home & Office, Health & Beauty, Hair Tools & Accessories, Baby & Nursery, and Cat Supplies. We are a U.S based company. We ship to and from the United States. We now offer payment options that include installment payments where you can buy now and pay over a 30 day period. You can select the installment payment option during the checkout process. Things & Essentials is licensed and registered in/with the State of Illinois. Our business and content are trademarked and copyrighted. We are an extension of Shinedelight Enterprises eCommerce Division, a licensed and registered business also in/with the State of Illinois. All businesses and content are trademarked and copyrighted. Shinedelight Enterprises is fully accredited with an A+ rating from the Better Business Bureau. Things & Essentials also has a Women In Business certification as well as a Minority Business Owner certification. See below for our certification number. Women In Business Certification # SG07211969061472
Coordonnées de contact
1 Westbrook Corporate Center Ste 300, 60154, Westchester, Etats-Unis
- (800) 936-9240
- info@thingsessentials.com
- www.things-n-essential.com
Tienen una política de devolución que se la pasan por el forro
En el proceso de devolución, me dicen que envíe el paquete a una oficina de correos de Leganés a nombre de un tal Javier... Allí estuvo el paquete 15 días en la oficina de Leganés. Al no ponerse en contacto conmigo, voy mi oficina de correos para preguntar qué pasó con mi paquete y me dicen que el tal Javier no pasó por la oficina y allí tienes varios paquetes por recoger . Le mandé un correo explicando qué pasó con mi devolución y no recibí respuesta y el paquete en casa.
7 février 2025
Avis spontané
FAKE COMPANY
FAKE COMPANY. I PLACED AN ORDER, NEVER GOT IT! BUYER BEWARE!!!!
1 janvier 2025
Avis spontané
I ordered some shoes on July 17th and…
I ordered some shoes on July 17th and it is now August 14th and I still haven’t received them! I have not received any updates or anything about the package that I ordered whatsoever. I have tried reaching out to them via email but I get address not found, I’ve tried calling their number that’s available on their website and it doesn’t even ring. so that’s a fake email and a fake number. Huge red flags for an online business. Definitely seems like a scam all around, I reached out and requested a refund so hopefully I get a refund or my package at least. I do not recommend ordering anything from them because you won’t receive it at all.
14 août 2024
Avis spontané
Son unos estafadores
Son unos estafadores. Compre un producto de valor y no lo han entregado donde yo indiqué. Una vergüenza de empresa, no ponente ningún tipo de solución.
24 janvier 2024
Avis spontané
He hecho un pedido a finales de…
He hecho un pedido a finales de mayo/principios de junio.
Y no he recibido nada , como tampoco me deja acceder desde la web a mi estado de pedido, tampoco me contestan a los mails..
Si tardan una semana más sin darme ninguna explicacio,denunciaré..
1 août 2023
Avis spontané
Réponse : Things & Essentials
¿Puede enviarnos un correo electrónico con su número de pedido para que podamos investigar este asunto más a fondo? No hemos recibido ninguna comunicación por correo electrónico suya indicando que no ha recibido su pedido. Todos los pedidos de nuestra tienda han sido entregados. Nuestra dirección de correo electrónico es info@thingsessentials.com si no puede acceder al correo electrónico desde nuestro sitio web o desde la confirmación del pedido que recibió cuando realizó el pedido.
NO LLEGA EL PEDIDO
He comprado un sudadera el 21 de abril y hasta ahora aun no me ha llegado. Y el último estado del pedido es RETRASO y la fecha es antes de 19 de junio.
21 avril 2023
Avis spontané
Réponse : Things & Essentials
¿Puede enviar un correo electrónico con su número de pedido para que podamos investigar este asunto más a fondo? No hemos recibido ninguna comunicación suya indicando que no ha recibido su pedido. Todos los pedidos de nuestra tienda han sido entregados. No deberías ver un mensaje de retraso.
Do not order from this scam company
The worst experience dealing with a company in my life. They sell counterfeit products from China and if you return it they WILL NOT refund your money even if the box is unopened. They lied to me about shipping the item back to me until I asked a month later when they said they shipped it. Avoid this scam company or you will regret it.
17 février 2023
Réponse : Things & Essentials
We do not sell counterfeit products from China. Our detailed return to exchange policy is visible on our website. The item was shipped back to you and a delivery confirmation was received. I understand that this is not the experience that you wanted. Nor is it the experience that our store would like to have had with you as a customer. The product you received was not damaged and the box was opened on your end. We have not scammed you or anyone else. Thank you for your review.
Your product arrived on time within the 14 business days window as all hair and beauty products ship and arrive to our customers. We've asked in multiple email communications for you to submit the item(s) that you would like to exchange the product for. You did not comply; we sent you another product as a courtesy when you requested that we mail back the item that was returned to us.
Again, we received delivery confirmation that the product was received on your end within the 14 business days delivery window. Products ship directly from the warehouse and arrive within 14 business days. Any delays in shipping are communicated via email.
The shoes are horrible nothing like…
The shoes are horrible nothing like what the description says. I will never wear them and I am so upset I don’t even know how to return them at this point I will never order again
19 juillet 2022
Réponse : Things & Essentials
Hello Lori. You received instructions via email on how to return the shoes so that we can ship you another pair. We were not provided with evidence to your claim. We ask that our customers submit via email a photo of the shoes that they receive and to date we have not received an email from you. In addition, our return policy you received via email. Our return policy is also on our website.
"Product not as described claims: understand that the image is not a product description. The image may have text that describes the product's function and desired look further (for example a curling iron with text pointing to the different functions of the hairstyling tool or a model wearing the outfit that is being described). Understand that images are enhanced for marketing purposes. We all want to look like the models in the images, however, the model doesn't even look like the model in the picture once the image has been enhanced. Having said that, if you receive a product that is not as described in the product description, contact us immediately via email with a picture of the product that you received (you can use your cellphone to take the picture) so that we can evaluate the issue and make it right."
I hope that we can continue to handle this matter in a professional manner.
Multiple weeks later
Multiple weeks later, I am still waiting to receive a return label. The two shirts I bought are very poor quality and not true to size. I have contacted the company 3 times already and have had no resolution.
21 juin 2022
Réponse : Things & Essentials
Hello Kessea,
We have responded to all of your email communications. We sent four return labels via email and on the fourth email we sent you the link to your return label and a print out of the return label. We asked in multiple emails for you to list the item(s) that you would like to exchange the shirts for and to date you have not sent the itms that you want to exchange the shirts for.
In an ideal situation our customers email us what their exchange is and we ship the exchange as we await the return of the item that is being exchanged. To date, you have not followed our policy. The resolution is to return the shirts and email the item(s) that you would like to exchange the shirts for.
Terrible company to deal with
Terrible company to deal with. Ordered on 4/6/22 & still have not received product. Have emailed them numerous times & they told me they are not the USPS!!!!!
11 mai 2022
Réponse : Things & Essentials
Hello. Your order was delivered within the guaranteed timeframe as stated in our shipping policy. We responded to all of your email communications. And no we are not USPS. We report the same shipping/tracking information that you received via email. We would love to be able to communicate directly with the shipping carrier in real time, however, we do not have that capability.
I order this slipper March 01,22 did…
I order this slipper March 01,22 did not received it untill 4/8/22. What i received is crap, sending it back. This piece of crap is nothing like what in the picture and it smell like some cheap ass dollar store shoe out of China. Totally garbage. Certainly will be sending it back.
10 avril 2022
Réponse : Things & Essentials
Hello Stephany,
Gladiator Rhinestone Butterfly Style Sandals are one of our best sellers. This is the first that we are hearing from one of our customers that they are not satisified with the Gladiator Rhinestone Butterfly Style Sandals that they've received.
Orders placed on our marketplace platform take up to 72 hours to post. Once the order posts our warehouses processes and ships orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order arrived within the guaranteed delivery timeframe as stated in our shipping policy on our website.
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Your expersions of how you feel about the product is a partial product review.
We have a return-to-exchange policy. We do not issue refunds. Our return policy is also on our website. In addition, we ask all customers to send an email with their order number in the subject line and a picture of the product that they've received. We will await your email with the picture, you can use your cellphone to take the picture.
I did not receive any order
10 avril 2022
Réponse : Things & Essentials
Hello Jessica,
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Send an email with your order number in the subject line for questions about your order.
Still have yet to receive my order and…
Still have yet to receive my order and that was on 3/4 no refund no nothing cant get in contact with no one for answer just horrible un professional
10 avril 2022
Réponse : Things & Essentials
Hello Gisela,
We have not received any email communications from you. Nor have we received any communications on our messeger platforms. We've also checked our company voicemail and have not received any messages from you.
Orders placed on our marketplace platforms take 72 hours to post. Once an order posts our warehouses processes and ships the orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order will be delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website.
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Send an email with your order number in the subject line for questions about your order.
I placed two orders on March 2nd and…
I placed two orders on March 2nd and 3rd today is April 7th and still haven’t received either order. I only received a tracking # after many emails requesting one. Only have one tracking # for 2 orders. Never does it say your order will take over a month to receive. I will never order from this company again
7 avril 2022
Réponse : Things & Essentials
Hello Susan,
We've responded to every communication that you have sent to our store. In those email communications, we informed you of how your order is shipped, when you would receive the tracking numbers, and the timeframe that an order will take to arrive. We don't have communications that does not state that an order can take up to 30 days to be delivered. It is also on our website.
You received two tracking numbers for two purse orders. You've also been asked to return the purses upon receipt because you've filed false claims with Facebook/Instagram and our bank. We communicated to you that orders cannot be canceled once they are in transit. You had Facebook/Instagram cancel your order which is why you are only seeing one tracking number. You were emailed two tracking numbers.
This is the service review section. In this section, we ask customers to leave a review of the manner in which their products were delivered by USPS.
Orders placed on our marketplace platforms take 72 hours to post. Once an order posts our warehouses processes and ships the orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order will be delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website.
You have been blocked from placing orders on our website and marketplace platforms.
Shipping so so long
Shipping so so long, I don’t like this company. I ordered these shoes on January 23, and today is March 19. It took you two months to place an order and send it. that's horrible
13 mars 2022
Réponse : Things & Essentials
Orders placed on Facebook/Instragram process and ship in 7 business days for standard items and 10 business days for made-to-order items. We do not receive payment until your order is delivered so it is important to our store that you receive your order. Our shipping policy is on our website. We communicate via email. Kindly send an email with your order number in the subject line for further questions surrounding your order.
You are a scammer look at your reviews
You are a scammer look at your reviews. Sending people review reminders.
Get lost!
7 mars 2022
Réponse : Things & Essentials
Our emails are automated. You may receive an email asking you to review the item that you received. If you have not received your order, then you do not have to respond to the email requesting a review until your order is received. The email is sent out once a month on the same date to all customers who have placed an order.
Hopefully by next Christmas.....
I made this purchase in November and I am still waiting to receive it. Never have i waited months to receive a pair of jeans.......and by the tracking, I probably won't get it for another month!
16 janvier 2022
Réponse : Things & Essentials
We have not received any communications via email from you. Customers are asked to send an email with their order number in the subject line for order and delivery status updates. We do not have any customers who have placed an order in November to not have already received their orders. Every order placed in November was recieved by our customers already. We will await your email to resolve this matter professionally.
Love the dress and great customer…
Love the dress and great customer service. Well made clothing. Thank you.
8 janvier 2022
Réponse : Things & Essentials
Thank you for your honest review. We are excited that you are excited! You are an awesome customer. Enjoy!
No e recibido mi artículo
24 décembre 2021
Réponse : Things & Essentials
El mejor método de comunicación es enviar un correo electrónico con su número de pedido en la línea de asunto. Nos comunicamos por correo electrónico. Nuestro teléfono es solo para mensajes. Recibirá su número de seguimiento y el enlace para rastrear su paquete por correo electrónico. Revise su bandeja de entrada / carpeta de correo no deseado para las comunicaciones por correo electrónico. Recibiste envío estándar gratis. Nuestra política de envío está en nuestro sitio web. Todos los pedidos se entregan dentro del plazo de entrega garantizado como se indica en nuestra política de envío. Es mejor dejar una reseña cuando se reciba el artículo.
Réponse : Things & Essentials
The best method of communication is to send an email with your order number in the subject line. We communicate via email. Our phone is for messages only. You receive your tracking number and the link to track your package via email. Check your inbox/spam folder for email communications. You received free standard shipping. Our shipping policy is on our website. All orders are delivered within the guaranteed delivery timeframe as stated in our shipping policy. It is best to leave a review when the item is received.
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