Thorntons Avis 

Thornton's Sticky Toffee Celebration Cake is ridiculously thin for the price. It was more of a pancake. Hardly enough to go round the party. Very disappointed with this cake.

Quick response and solved problem thankyou

I put in an order for Easter eggs and added an incorrect email address. ‘Femi’ in customer service was wonderful and changed it even though I didn’t have my reference number. He was kind and very helpful and very efficient.

The customer care and speed of resolution was fantastic with no fuss. Customer care team reacted to my query within hours. I would certainly recommend, the on line order and delivery was simple and quick in delivery, Thorntons I will use again.

Perfect customer service - quick response and resolution.

Good, fast customer service received from Anissa :)

Great service in resolving my online order issues. Easter isn’t Easter without Thorntons Eggs!

So helpful !!
I made an error with the delivery address and Thorntons sorted it all out for me !
Thank you !!!

Naomi at Thornton chocolate was extremely helpful

Great customer service . I put wrong delivery address and Anissa quickly sorted it for me to my great relief. Thank you

I had a problem completing an online order and spoke to
Arsha at Customer Services who was extremely helpful. Nothing was too much trouble and the problem was resolved - excellent Customer Service.

Whilst disappointed by the fact that the initial delivery had an item missing, the team at Thorntons made good and arranged for the item to be delivered promptly an courteously. Well done.

Hopefully this review will pass the TP AI test. Last time I posted a genuine experience it proudly announced to me that my review wasn't genuine. A decision made by their AI tool.

So, I hope for Thorntons sake this review passes muster

Love the chocolates here. Recently did have an issue with an order. Sent an email, got a reply and a resolution in less than half an hour, great customer service, great chocolate!

I recently ordered a load of Marvellous Magnificent Eggs for my staff as a thank‑you for all their hard work. Unfortunately, one of the eggs arrived damaged, which was disappointing as I didn’t want to gift a broken one.
I contacted Customer Care and received an almost immediate response. Naomi picked up the issue and resolved everything quickly. She was polite, efficient, and an excellent example of great customer service.
I’ve ordered a lot of chocolate from Thorntons over the years, and this was the first time I’ve ever had a problem, so it’s reassuring to know that their customer service is just as reliable as their products. I’ll definitely be ordering again soon. Thank you!

Had a big problem with my online order due to the website crashing. Everything was sorted by the lovely customer service team. Thanks so very much-I was so worried. Happy to highly recommend.

I contacted Thorntons over postal issue, they resolved my problem straight away without any fuss.I was so pleased with the way treatment, that why five stars were given R.A.Brookes

Great products, great serivce and delivery and Arshia was very help full and friendly and super professional and got my problem sort out straight away

I received a prompt reply to my query through Customer Services, with a satisfactory outcome.

Excellent service from Anissa, could not have been more helpful, thank you very much.

I had used the wrong address in my order. Even though it had already been dispatched, Chelsea at Thornton’s was able to stop and redirect the order promptly and with no fuss.