Thor’s Trees Avis 302

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Would highly recommend. I used Thors two years ago and based on the positive experience, they were the first company I called when I needed reduction in a few Fir trees. I will be honest they were not... Voir plus

Noté 5 sur 5 étoiles

This is my second time using Thor's Trees and once again I was so pleased I did. Tom and Nick turned up exactly on time and were such lovely guys. We had a huge bit of structural ivy sitting on the bo... Voir plus

Noté 5 sur 5 étoiles

This is the second time that I've used Thors Trees to do reduce down my Eucalyptus tree. The team arrived early, which was great. The team were professional, polite, friendly and checked in with me to... Voir plus

Noté 5 sur 5 étoiles

This is the second time we have used Thor’s tree. We find them very professional and give sound advice about how to manage our trees in the garden. We were also impressed how quickly they were able to... Voir plus

À propos de l'entreprise

  1. Arboriste
  2. Géomètre-expert
  3. Service d'élagage

Écrit par l'entreprise

As exceptional tree surgeon's, Thor’s Trees provide a full range of exceptional tree care services throughout North London and the surrounding areas. It succeeds in bringing together the business’ vast experience and in-depth knowledge, with a friendly and personal approach. Thor’s Trees offers a wide range of services across tree surgery maintenance, tree felling, tree removal and pruning, all the way through to surveys, extensive reports and arboricultural consultancy. Our team work with a variety of clients from domestic, through to private and public sector partners, including estate agents, property management, planning development firms, and local schools. If it’s anything to do with trees... We can handle it!


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

302 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Zero

My normal practice is not to leave a negative review for a small business, even when they screw up badly. I make an exception, however, when they "ghost" a justified complaint. Here's what happened - you decide.
1. 2 May -- quote obtained and accepted for 2m crown reduction of pittesporum and trim sides to "neaten". Conservation area planning permission required (and paid for). Planning permission typically requires 12 weeks.
2. Repeated chasing calls required as to whether planning permission had been obtained. Confirmation obtained on 13 September as to whether "we still wanted the work done". (Since we had paid for the planning permission, why wouldn't we?).
3. Work confirmed for 7 October.
4. Thor's employee appears on 7 October saying he was there to "pollard" the plant. He was advised that this was not what was agreed. I then was tied up on a call.
5. 2 hours later -- he had nonetheless pollarded the plant, which looks awful. Service paid for, but complaint e-mail sent.
6. 8 October - received "holding" email saying CEO had been briefed.
7. Thereafter, dead silence including a follow-up email from us on 28 October.

Jan 2025: Subsequent to my review above, I've followed reviews of Thor's Trees and accept that my experience appears to be an outlier.

7 octobre 2024
Avis spontané
Logo de Thor’s Trees

Réponse de Thor’s Trees

Dear Bob,

Thank you for taking the time to share your feedback.

We sincerely apologise for the experience you had and any frustration it has caused. Your satisfaction is very important to us, and we regret that we did not meet your expectations on this occasion.

We acknowledge the concerns you've raised regarding communication and the scope of work carried out. It's clear that there was a misunderstanding in the execution of your project, and for that, we sincerely apologise.

We also regret the delay in responding to your follow-up inquiries and acknowledge that our communication should have been more prompt and proactive.

Please be assured that we take such feedback seriously and are taking steps to ensure this does not happen again in the future. We value our clients and are committed to resolving any outstanding concerns you may have.

A member of our team has tried reaching out to you directly to discuss this matter further and explore how we can make things right, but unfortunately we can't seem to come to a solution.

Once again, we apologise for any inconvenience caused and appreciate your patience and understanding.

Noté 5 sur 5 étoiles

Three jobs in one visit all done well

I needed to get a tree removed, another one transplanted and a fruit tree pruned
Everything about the process was prompt and straightforward
The team who came to do the work, Jack, Ryan and Tyler were efficient and polite and considerate and I could not be happier with the result
The cost was also much more reasonable than I was expecting
Excellent service

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfection!

Punctual, polite and professional. Our garden looks immaculate and the trees were cut perfectly. Many thanks!

8 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Efficient, Professional and Customer service friendly. Jacks Team did a brilliant job reducing the crown on my very tall tree👌 I would definitely recommend 💯

20 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Didn't do what I asked and left an…

Didn't do what I asked and left an almighty mess behind them

6 septembre 2024
Avis spontané
Logo de Thor’s Trees

Réponse de Thor’s Trees

Dear Paul O'Connor,

Thank you for your feedback. We’re genuinely sorry to hear that you were not completely satisfied with our service.

Our team always strives to go above and beyond for our clients, and in your case, we extended our services beyond our usual scope by cutting your logs (for works you had done by another tree surgeon) to smaller sizes to assist you.

However, due to the nature of some logs with knots, we were unable to cut some of them smaller than 1ft without compromising safety and efficiency.

Additionally, splitting logs was not included in our original quote, although we did proceed with this extra work without further discussion.

Regarding cleanliness, we made every effort to leave your garden in a tidy condition. However, due to the nature of tree work, some fine sawdust can be challenging to remove entirely. We apologise if this fell short of your expectations and appreciate your feedback as it helps us to improve our service.

We value your business and would be happy to discuss any remaining concerns you may have.

Please feel free to reach out, and we will do our best to address them.

Noté 5 sur 5 étoiles

Excellent service

Excellent service . Always puntual , polite , knowledgeable , environmentally aware , tidy and very much user friendly . A pleasure to have in your garden !

11 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service received - highly recommend

We had crown reductions on a number of trees as well as a couple of trees removed completely and stumps ground out. We also had some dead branches removed from a mature oak tree.
All the work was done well, the team arrived promptly, were very polite and left the garden very tidy each day.
Would highly recommend.

20 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Simply excellent

Simply excellent. Efficient -and a really nice team as well. They cleaned up my garden - removing all waste - and all on a day where the lovely team leader was expecting his partner to give birth any moment.

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

The team were friendly, and helpful from booking, to estimate, and works. The work was carried out efficiently and professionally. I would recommend Thor's Trees.

8 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional SErvice

Exceptional communication , service and politeness. I have used Thor's trees before. They just 'get it right'. Chris and his team were 'spot on'. Thanks. Graham, Hawthorn Grove, Enfield

6 août 2024
Avis spontané
Noté 5 sur 5 étoiles

What a great team

What a great team, very easy to contact, very quick to arrange survey and provide a quote. The job was completed very professionally and left very tidy. Many thanks.

30 juillet 2024
Avis spontané

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