Thor’s Trees Avis 302

Same reliable service.
Cleared the waste.
Good job.

My normal practice is not to leave a negative review for a small business, even when they screw up badly. I make an exception, however, when they "ghost" a justified complaint. Here's what happened - you decide.
1. 2 May -- quote obtained and accepted for 2m crown reduction of pittesporum and trim sides to "neaten". Conservation area planning permission required (and paid for). Planning permission typically requires 12 weeks.
2. Repeated chasing calls required as to whether planning permission had been obtained. Confirmation obtained on 13 September as to whether "we still wanted the work done". (Since we had paid for the planning permission, why wouldn't we?).
3. Work confirmed for 7 October.
4. Thor's employee appears on 7 October saying he was there to "pollard" the plant. He was advised that this was not what was agreed. I then was tied up on a call.
5. 2 hours later -- he had nonetheless pollarded the plant, which looks awful. Service paid for, but complaint e-mail sent.
6. 8 October - received "holding" email saying CEO had been briefed.
7. Thereafter, dead silence including a follow-up email from us on 28 October.

Jan 2025: Subsequent to my review above, I've followed reviews of Thor's Trees and accept that my experience appears to be an outlier.

Absolutely brilliant work my garden looked amazing after definitely recommend.

I needed to get a tree removed, another one transplanted and a fruit tree pruned
Everything about the process was prompt and straightforward
The team who came to do the work, Jack, Ryan and Tyler were efficient and polite and considerate and I could not be happier with the result
The cost was also much more reasonable than I was expecting
Excellent service

Excellent, speedy service. Friendly and professional

Punctual, polite and professional. Our garden looks immaculate and the trees were cut perfectly. Many thanks!

Efficient, Professional and Customer service friendly. Jacks Team did a brilliant job reducing the crown on my very tall tree👌 I would definitely recommend 💯

Thor's Trees were a joy to deal with from start to finish.
They were very communicative, understanding of our situation, and were great at what they did.
Highly recommend them.

Didn't do what I asked and left an almighty mess behind them

The Rep came to time, The Chaps came to time, they were very helpful, and knowledgeable.

Very pleased with everything. Quick simple booking, estimate and work done efficiently. Thanks.

Excellent service . Always puntual , polite , knowledgeable , environmentally aware , tidy and very much user friendly . A pleasure to have in your garden !

Very tidy and efficient job turned up early and did an excellent job. But most of all tidied up and left with us feeling a good job had been done

We had crown reductions on a number of trees as well as a couple of trees removed completely and stumps ground out. We also had some dead branches removed from a mature oak tree.
All the work was done well, the team arrived promptly, were very polite and left the garden very tidy each day.
Would highly recommend.

Absolutely wonderful service from

Simply excellent. Efficient -and a really nice team as well. They cleaned up my garden - removing all waste - and all on a day where the lovely team leader was expecting his partner to give birth any moment.

The team were friendly, and helpful from booking, to estimate, and works. The work was carried out efficiently and professionally. I would recommend Thor's Trees.

Exceptional communication , service and politeness. I have used Thor's trees before. They just 'get it right'. Chris and his team were 'spot on'. Thanks. Graham, Hawthorn Grove, Enfield

Fast and affordable with excellent customer service and great workmanship

What a great team, very easy to contact, very quick to arrange survey and provide a quote. The job was completed very professionally and left very tidy. Many thanks.