Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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Lisez les avis des autres
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... Voir plus
L'entreprise a répondu
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... Voir plus
L'entreprise a répondu
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... Voir plus
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À propos de l'entreprise
À propos de Three UK - 3Store Hartlepool
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, Royaume-Uni
- 01429223549
4,9
Excellent
162 avis
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Helped to save money and gave great…
Helped to save money and gave great advice !!
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hey Andrew, thank you for sharing this review! We’re delighted to hear you had such a fantastic experience with us. ✨ — Three Social Media Team
Absolutely no help what so ever ,said…
Absolutely no help what so ever ,said they couldn't help blocking a stolen phone due to gdpr and being in wifes nane, but 3 blocked it straight away on live chat
18 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Nathan, we're sorry to hear this. As the account is in your wife's name, certain actions may require account holder verification before they can be completed. We can understand why it would be frustrating to then have the device blocked through another support channel after being advised otherwise.
If you need any further assistance, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. Alternatively, you can visit your nearest Three store with a valid photo ID using our store locator: https://locator.three.co.uk/search. The team will be able to review the account and help with the options available.
- Three Social Media Team
Super professional great help from…
Super professional great help from Jessica and laura quick easy.
18 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Thanks for the fantastic 5⭐ review, Mrs Ellerton! We really appreciate you sharing your experience, and it’s great to hear Jessica and Laura took such good care of you. – Three Social Media Team
Laura and Jessica
Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back just because of them.
11 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Jessy, this is brilliant to hear! We are incredibly proud to have Laura and Jessica representing us, and it is wonderful that your upgrade went so smoothly. Thank you for sharing your experience, and we look forward to seeing you again next time.— Three Social Media Team
Fantastic service
Fantastic service, great staff Laura and Jessica where a massive help.
11 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Jackson, thank you for sharing your experience.
We’re delighted you felt well looked after.
Laura and Jessica made your day, and your words made ours. 😊
— Three Social Media Team
Jessica made sure to explain the offers…
Jessica made sure to explain the offers in detail and had good fast service.
8 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Bradley, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Jessica provided such efficient service and made sure everything was thoroughly explained to you.— Three Social Media Team
Jessica was so welcoming and very…
Jessica was so welcoming and very helpful made our visit an overall great experience
6 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Stephanie, thank you for sharing your lovely feedback. We’re glad to know that Jessica greeted you warmly and offered outstanding help, making your visit truly memorable.
— Three Social Media Team
Amazing staff
Laura is the best she gets you the best deals and is an absolute delight
30 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Gillian, we really appreciate your feedback. It’s fantastic to know Laura provided excellent support and found the right deal for you.
Three Social Media Team
Réponse de Three UK - 3Store Hartlepool
Thank you so much for your lovely feedback, Margaret! We’re delighted to hear that you had such a wonderful experience with us. 😊 – Three Social Media Team
Laura was Really helpful and so lovely
Laura was Really helpful and so lovely. Helped us get the best deals for our SIM cards
20 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Leah, thank you for sharing your experience! We love hearing that Laura was so lovely and supportive in finding the right value options for your mobile connectivity. -Kishan
Joanne -great service,very helpful
19 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi David. Thank you so much for the feedback. We are delighted to hear that you received such great assistance from Joanne. -Shivam
Really nice customer service from Laura…
Really nice customer service from Laura and appreciate the help
15 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Thank you for sharing your experience, Syed. We’re so glad Laura was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Really helpful getting my phone sorted…
Really helpful getting my phone sorted thanks Laura.
18 mars 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi there 🎯 We’re glad Laura handled your phone concern with such attentive care and got everything sorted with precision ✨ -Arvind
Called in today at to sort daughters…
Called in today at to sort daughters phone, Joanne was very helpful and sorted all our contracts out for us. Came out very happy customers and 2 happy daughters
13 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Boom 💥 Lisa. Joanne delivered such attentive and skilled support, getting everything in place smoothly and leaving everyone especially your daughters feeling happy 😊 -Arvind
Joanne was si helpful with explaining…
Joanne was si helpful with explaining everything and more that I wasn't sure about
13 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Gillian. Thank you for sharing your experience. We are glad to hear that Joanne looked after you so well, providing clear explanations and clarifying everything you weren't completely sure about. -Shivam
I walked into 3 mobile store and meet…
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now a new plan
11 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Risse, it is wonderful to hear that your visit to our shop left you feeling so completely set up and happy. We are incredibly glad Jessica could step in with her expert guidance to ensure both your home internet and phone subscription are perfectly tailored to your needs. -Shivam
Sam was lovely and very helpful
Sam was lovely and very helpful, made it a very easy experience
5 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Megan, thank you for your feedback. It’s good to know Sam made everything easy to sort and gave you a smooth experience throughout. -Suhaas
Joanne
Joanne
Absolutely fabulous help with my mobile contract and I didn't have to spend a load of money. ⭐⭐⭐⭐⭐
4 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hi Andrew, it’s a pleasure to hear that Joanne provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Amazing experience as always
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and would recommend her always. I wouldn’t go anywhere else
2 juin 2026
Avis spontané
Réponse de Three UK - 3Store Hartlepool
Hey Stuart 🎉 Thanks for sharing this. We're thrilled that Laura provided her usual spot-on care and loyalty-worthy support for your latest phone upgrades, making your 8th visit just as special. Enjoy every moment with your new devices 😊 -Arvind
Réponse de Three UK - 3Store Hartlepool
Hi Brian, it’s great to hear Joanne made such a positive difference and delivered an experience that really stood out. — VodafoneThree Social Media Team
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