Cheryl was brilliant, explained everything, asked us if we wanted to know anything, took her time, great experience
L'entreprise a répondu
Établissement
Changer d'établissement336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB
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Lisez les avis des autres
First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... Voir plus
L'entreprise a répondu
We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... Voir plus
L'entreprise a répondu
Andrew provided unbelievable customer service at the three store in Livingston today. I had been encountering numerous issues with my pay as you go plan and he spoke with me regarding moving my se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Livingston
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
336 Almondvale South, The Elements, EH54 6HR, Livingston, North, Royaume-Uni
- 01506440945
4,8
Excellent
94 avis
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Nathan was amazing he explained…
Nathan was amazing he explained everything so I understood all the information
26 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Shona, we’re delighted to hear Nathan provided such clear guidance and helped you feel confident with all the information. We truly appreciate your feedback.
– Three Social Media Team
Cheryl was brilliant
Cheryl was brilliant, explained everything, asked us if we wanted to know anything, took her time, great experience
19 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
This made our day 🌈 Lara. We’re overjoyed Cheryl’s attentive approach and steady guidance earned such wonderful praise 🌼
- Three Social Media Team
Very good service
Very good service. Craig was very helpful and friendly.
19 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Love this energy 🎉 Michele. We’re pleased Craig delivered such stellar support 🌼
- Three Social Media Team
Andrew provided unbelievable customer…
Andrew provided unbelievable customer service at the three store in Livingston today. I had been encountering numerous issues with my pay as you go plan and he spoke with me regarding moving my services to a monthly contract and helped me to understand the benefits of this. Andrew then assisted me with moving from PAYG to a monthly contract, which is something that I had been considering it for some time, and im really grateful for his patience and assistance. Couldn’t be happier for all of the insightful information he provided.
Many thanks also to Kyle and Richard at the Livingston store for also assisting with the issues and providing additional support regarding my account.
10/10 for customer service and thank you to all gentlemen for being so kind and supportive. Three should feel very privileged to have them as employees!
17 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Rebecca, it’s wonderful to know Andrew took the time to guide you through your options and gave you the confidence to make a change you’d been considering for some time. It’s equally rewarding to hear Kyle and Richard helped contribute to such a positive outcome, with the support, knowledge and care from the Livingston team leaving such a lasting impression. — Three Social Media Team
Great customer service
Great customer service, intelligent staff and able to support us during our whole time during the store. We was served by Craig, highly recommended.
16 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
That's fantastic, Poken. We're glad to hear that Craig provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
Andrew helped me with my new phone
15 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Derek, thanks for sharing this. We’re pleased Andrew was there to support you with your new phone. — Three Social Media Team
had a very great experience with kyle
had a very great experience with kyle
Best customer service
14 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hey there, we’re thrilled that Kyle made your experience so positive. Thank you for sharing your lovely feedback 😊
Three Social Media Team
Best customs services i ever had
14 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hey Salman, thanks so much for sharing your experience. We're glad our team made a great impression on you 💙
-Three Social Media Team.
Avoid this company especially their home internet service
I don't know how this company has an excellent rating of 4.6, since around 40% of all comments are negative (1 star comments), this can be checked in their rating here.
Avoid this company especially their home internet service. Absolute failure in terms of Home Internet, very weak connection. Regarding their customer support and assistance services, fairness towards users - I can give them 0 stars. Extremely incompetent and helpless staff, as well as absolutely incorrect attitude towards current clients. My contract with them expired and I stopped the direct debit, I went to their office to tell them that contract it's expired and I no longer wanted to use their services, I don't use their internet and have switched to another internet provider, the office staff told me that they could not stop the contract and I had to call support/help center to cancel it, I called them on the phone, the person on the phone told me that I had to pay this month and the next because there was a 1 month notice. The contract has expired he wants me to give him a 1 month notice. This is not right at all. He also told me that he could not give me confirmation by email that my contract would be terminated, he can only tell me over the phone, the reference number of my request. I asked him if I could pay later when the contract was terminated, because I had stopped the direct debit since the contract had expired, and he told me it was no problem. Then I got an email saying I owe £29,75 a monthly subscription because I missed a monthly payment and they said and they even filed a report on the next day to TransUnion for an unpaid bill and my credit score was even affected by 37 points because of their unpaid bill after the contract expired.
I had to go to the office again to pay the bill because access to my account was limited due to this unpaid bill, the person at the counter in the office told me that the bill is £64.50 for the previous and current month plus late fees. I told him ok and I paid it. I asked him if and when the contract would be terminated and if I would receive confirmation, and he told me that he did not know and could not do anything.
Don't trust this company, they will drive you crazy and make you pay until your world is spinning for an unused service.
13 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Iliyan, we're sorry to hear about this. We can understand how frustrating it must have been to receive different information regarding your cancellation, billing and account status, especially when you've also raised concerns about the notice period and the impact this may have had on your credit file. This isn't the level of service we'd want for our customers.
As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review the billing and cancellation details on your account, discuss the concerns you've raised and help clarify the options available.
- Three Social Media Team
Cheryl was really helpful
Cheryl was really helpful, friendly and helped me with my issue which the online bot couldn't
9 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Your words are a real highlight, Laura ✨ We’re delighted Cheryl’s dedicated support got things back on track where other channels couldn’t. Thanks for sharing the love 🌟
- Three Social Media Team
Cheryl was excellent and very…
Cheryl was excellent and very knowledgeable.
9 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Paul, it is superb to hear that Cheryl provided such expert guidance and looked after you completely. — Three Social Media Team
Craig is excellent and helped us sort…
Craig is excellent and helped us sort out our WiFi. Very grateful for his service today. Thank you!
5 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
This is fantastic to hear, Heather 🚀 We’re thrilled Craig’s expert support got everything working as it should, and your gratitude speaks volumes 🌟
- Three Social Media Team
Great experience
Great experience, very knowledgeable and made everything easy. Craig was brilliant
5 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Your shout‑out is WOW ✨ Jodie. We’re thrilled Craig’s expert guidance made everything feel effortless and left such a strong impression 🌟
- Three Social Media Team
Andrew was very helpful in store today …
Andrew was very helpful in store today , gave best prices on phones that I was interested in.
4 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
That’s impressive, Jacqueline 🎯 We’re pleased Andrew provided expert guidance on the devices you had in mind and helped you explore some excellent value options 😊
- Three Social Media Team
Nathan was so helpful to me.a great lad…
Nathan was so helpful to me.a great lad made things so easy to understand credit to 3
3 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Colin, thank you for sharing your experience. We’re pleased to know Nathan delivered confident assistance and helped you understand everything without any hassle.
– Three Social Media Team
Nathan was brilliant and made my…
Nathan was brilliant and made my upgrade very easy
28 juin 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Boom 💥 Rachael, your praise for Nathan is spot-on and we’re thrilled your upgrade went so flawlessly 🌟
- Three Social Media Team
Réponse de Three UK - 3Store Livingston
Hi Lewis, it's great to hear Nathan gave you the help you needed and made things easy. -Suhaas
Andrew was very helpful and guided me…
Andrew was very helpful and guided me to a plan that met my needs.
18 juin 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi there, we truly appreciate your kind words about Andrew. Thanks for taking the time to leave this 5⭐ review. -Neha
Stress free phone buying experience
Cheryl was very friendly, helpful and knowledgable about the phones available and offers we could get. Made the experience very stress free and easy.
14 juin 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Oh wow, Samantha! Thank you for sharing your thoughts about Cheryl. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Very helpful and polite
Very helpful and polite. Great customer service from Craig.
11 juin 2026
Avis spontané
Réponse de Three UK - 3Store Livingston
Hi Jane, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Craig. -Prabhjeet
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