It was a great customer service due to me having Alzheimer's Disease made me understand what phones I could have and broken it down for me. Think the name of the person is Samaz can't spell it sorry.
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Établissement
Changer d'établissementUnit 49 Victoria Centre, NG1 3QG Nottingham, Midlands, GB
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Lisez les avis des autres
Suresh was very helpful. We came in with billing inquiry and he made sure to go through everything and we signed up for another two ears contract. We were not happy and was trying to change the compa... Voir plus
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Yesterday (11/5) I went to three mobile network outlet in victoria City with mh husband . Two staff were there. They were really helpful and very kind. Customer service excellent. The girl who was th... Voir plus
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Ed made it very clear about a new contract my partner got and also answered all our questions in a good manner and was extremely helpful so thank you
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À propos de l'entreprise
À propos de Three UK - 3Store Nottm (Victoria Ctr)
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 49 Victoria Centre, NG1 3QG, Nottingham, Midlands, Royaume-Uni
- 01159240676
4,9
Excellent
126 avis
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It was a great customer service due to…me having Alzheimer's Disease
It was a great customer service due to me having Alzheimer's Disease made me understand what phones I could have and broken it down for me. Think the name of the person is Samaz can't spell it sorry.
28 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Leon,
Thank you so much for sharing your experience. We're truly glad the support you received made choosing a phone easier and more comfortable for you. It’s wonderful to hear that Samaz took the time to explain everything in a way that suited your needs. Your kind words will mean a lot to us, and we appreciate you for expressing this so thoughtfully. - Three Social Media Team
Sueresh amazing customer service and quick to…
amazing customer service and quick to help with our enquiry
25 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Shontay, thanks for the great feedback. We’re happy to know that Sueresh delivered top tier assistance, resolved all your queries quickly, and created a seamless experience.
— Three Social Media Team
Shaheen the manager in store was…
Shaheen the manager in store was Fantastic and so helpful I highly recommend this store
23 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Thank you so much for sharing this, Amanda! Shaheen is top-notch in his work, and we are so happy to know he made a difference. After all, kindness really is the ultimate superpower! — Three Social Media Team
Shaheen was super helpful and helped…
Shaheen was super helpful and helped resolve an issue. She was efficient and welcoming.
23 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hey Shalis, thanks for sharing your feedback. We’re really glad to hear Shaheen offered such supportive and friendly help throughout your experience 😊
-Three Social Media Team.
Maryam has gave a great service
Fantastic service very patient made us feel very comfortable great customer service
22 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Thank you so much for the top rating! ⭐ It is wonderful to hear that Maryam looked after you so brilliantly and made sure you felt completely at ease throughout. 😊 — Three Social Media Team
I had the best experience
I had the best experience; very helpful and very easy to speak to. Thank you to suresh!
21 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Hajra, your message brightened our day. We’re happy Suresh was able to guide you with patience and make the whole process feel easy.
– Three Social Media Team
Mr Suresh has a lot of patience with…
Mr Suresh has a lot of patience with us. We are so grateful for his service and help.
16 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Ashley 😊
Suresh clearly showed real patience and care while helping you.
Your words make it obvious he supported you every step of the way.
— Three Social Media Team
Suresh’s
Suresh’s, service was sensational. Very friendly, kind, professional, knowledgeable and patient. Top class service and highly recommend.
16 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Thank you so much, Allan! 🎉 We’re delighted Suresh could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ — Three Social Media Team
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⭐⭐⭐⭐⭐
My husband and I visited the Three store in the Victoria Centre, Nottingham, to sort out what we thought was going to be a very complicated request involving five mobile contracts. We had a mixture of contracts that were in and out of term, needed name changes, address updates, and various account amendments. We honestly expected it to be a long and stressful process.
Thankfully, Jasmine made the whole experience incredibly easy. From the moment we arrived, she was warm, friendly, and genuinely happy to help. Nothing was ever too much trouble. Every time we apologised for adding another request, she’d simply smile and say, “No problem, I can do that now,” before getting straight on with it.
By the time we left, all five contracts had been updated correctly, the names and addresses were sorted, and I’d even upgraded to a new phone—which wasn’t something I’d planned on doing when I walked in! Jasmine’s customer service was outstanding. She clearly has excellent sales skills, but at no point did we feel pressured into anything. She simply listened to what we needed, offered the right solutions, and made the whole process effortless.
We’ve always managed our accounts online, but it’s often been frustrating, time consuming, and things haven’t always been updated correctly, which is exactly why some of these changes needed making in the first place. Visiting the store was a completely different experience, and we even left with a few extra goodies too!
A genuine five star experience from start to finish. If I could give more than five stars, I absolutely would. Thank you, Jasmine, for your patience, professionalism, and for making what we thought would be a lengthy, complicated job feel so easy. You’re a real credit to the Three team.
15 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Your shout‑out is WOW 🎯 Morris. We’re overjoyed Jasmine’s expert guidance at our Victoria Centre Nottingham store turned a complex set of requests into such a positive outcome, and recognition like this speaks volumes. Your glowing endorsement is a wonderful boost for the team 🌟
- Three Social Media Team
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Awesome, Julia! That’s what we like to hear. Thank you so much for your feedback! 🙌 – Three Social Media Team
Suresh has amazing customer service
Suresh has amazing customer service! Makes you want to buy the whole store because he is so lovely! Can’t praise him enough!
4 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi there 🎯 We’re delighted Suresh’s top‑tier support and caring approach made such a standout impression. We couldn’t ask for a better compliment 😊
- Three Social Media Team
Suresh was very polite and helpful on…
Suresh was very polite and helpful on our visit to three.
4 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hey there! Thanks for your feedback, Suresh always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Amazing Customer service
Amazing Customer service. Maureen and Maryam were great sorted it out of the way. Callum store manager I said amazing staff. Nottingham vic center
2 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Thank you for leaving a review, Yousaf. It’s encouraging to hear your time in the Nottingham Victoria Centre store was well managed and that Maureen, Maryam and Callum worked together to support you. Your recognition of their efforts is valued.
Three Social Media Team
The service was really nice
The service was really nice. I was attended to by Suresh and he made everything clear and straightforward
1 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Absolutely fabulous, Iwajomo! We’re glad Suresh was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! – Three Social Media Team
Great experience
Great experience. Surest (Customer advisor) communicate very well
1 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hey Peter, we really appreciate your feedback. It’s great to know Surest provided clear and helpful assistance 🌟
-Three Social Media Team.
Suresh and Maryam was very helpful…
Suresh and Maryam was very helpful today. I hâd a problem with my PAYG sim and Suresh managed to get in touch with Custom care team to sort it out. Thank you for your amazing service.
29 juin 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Beatrice, thank you for sharing your amazing feedback! 🌟 We're delighted to know that Suresh and Maryam delivered exceptional support and coordinated with our care team to sort your PAYG SIM issue.
— Three Social Media Team
Ed made it very clear about a new…
Ed made it very clear about a new contract my partner got and also answered all our questions in a good manner and was extremely helpful so thank you
27 juin 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
We really appreciate you sharing this, Amy!
Ed’s patience and clear explanations truly shine through. He’ll be smiling when he reads your message ⭐
— Three Social Media Team
Very helpful customer care
22 juin 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Aw, we’re so glad our team gave you the best support, Nicholas! Big thanks from our side. 😄 -Kashish
My phone was filled with viruses and…
My phone was filled with viruses and was unable to be used. Had multiple people look at it and told me I had to get a new phone. Came into store today and was served by Jasmine who was able to sort my phone out for me with no issues. Very polite girl who was happy to help me fix my phone for no cost. Extremely happy with my service and my phone is back to working again.
22 juin 2026
Avis spontané
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Hi Michael 😊.
Jasmine sounds absolutely amazing and it’s great to hear she brought your phone back to life with such kindness and ease. Moments like this really show how much a helpful person can turn a stressful situation around. Your happiness with the service truly shines through. Thanks for sharing such a lovely experience. 😉 -Kashish
Réponse de Three UK - 3Store Nottm (Victoria Ctr)
Boom 💥 Gina, it is fantastic that you had such a pleasant experience 🚀 -Arvind
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