Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... Voir plus
L'entreprise a répondu
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... Voir plus
L'entreprise a répondu
Excellent experience today with brilliant support from Alex at the Coney Street store. I had the little one with me and a million of things to sort out (tablets, phones, contacts, etc.). Alex was pati... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store York
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
13 Coney Street, YO1 9QL, York, North, Royaume-Uni
- 01904674773
4,9
Excellent
293 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jon was awesome as always.
Jon was awesome as always.
Helped me get the best deal on the best device for me and helped me from start to finish.
10 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Love this energy 🎉 Sue. We're pleased Jon helped find the device and deal that fit just right 💙
- Three Social Media Team
Really helpful and professional
9 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Karen, thanks for the glowing 5⭐ rating. We’re glad to hear you received skilled support and that everything was handled smoothly without any hassle.
– Three Social Media Team
Great service!
8 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Kelly, thanks for sharing your experience! We’re really glad to hear our team made a positive impression. 😊
-Three Social Media Team.
Stress free
Tyler has been fantastic!!
Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almost stress free !
What a hero ! Thank you
Regards Mary x
8 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi there, thanks for the amazing 5⭐ feedback. We’re delighted to hear that Tyler offered exceptional guidance with your new device and made your visit seamless. We’re sorry to know that some parts of your time in store felt challenging.
– Three Social Media Team
Excellent service
Excellent service, reassuring and clearly explained. Full marks
8 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Chris, we’re pleased the team made everything easy to follow and helped you feel confident in what was discussed. Thanks for the lovely feedback. — Three Social Media Team
Very friendly staff made everything so…
Very friendly staff made everything so easy
7 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Aw, we’re so glad our team gave you the best support, Alan! Big thanks from our side. 😄— Three Social Media Team
Remi was extremely patient and helpful
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and the current offers to ensure I got the best deal possible!
7 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi, Elaine. We're absolutely thrilled to hear that Remi took such great care of you and helped you find the perfect option. Thank you so much for sharing this wonderful feedback! 🥰 Three Social Media Team
Came in for advice about new phone
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everything we needed.
7 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Thanks for taking the time to leave a review. We’re thrilled Remi’s transparent approach and clear explanation of the costs helped you choose the option that suited you well. 😊 – Three Social Media Team
Awesome service very professional and…
Awesome service very professional and helpful and explained what was best suited for us
7 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi, there! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 - Three Social Media Team
Remi was very helpful getting me a…
Remi was very helpful getting me a great deal and saving me money on my tablet good service today
7 août 2026
Avis spontané
Réponse de Three UK - 3Store York
That’s fabulous to hear, Simone! A big shoutout to Remi for providing such exceptional support. Thank you for the review. 🙌 – Three Social Media Team
Really friendly staff,
6 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Lee, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Great service and friendly staff
Great service and friendly staff. Would highly recommend the store.
6 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey there! Thank you for this amazing 5⭐ review! We’re delighted to hear that our team made your experience so positive and smooth. We truly appreciate your recommendation. - Three Social Media Team
Very nice service been with three 14…
Very nice service been with three 14 years.very happy
5 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Thank you, Jorge! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
Jon and Luke have been absolutely…
Jon and Luke have been absolutely fantastic. Every time I go into the three store I feel really well looked after.
5 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey Marjorie! Thanks for your feedback, Jon and Luke always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Very nice member of staff who was easy…
Very nice member of staff who was easy to talk too , and help with my phone problems , recommended this 3 shop in York
5 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Angela, thanks for taking the time to share your experience. We’re glad the support you received was friendly, clear, and genuinely helpful. Your recommendation means a lot to us.
– Three Social Media Team
Excellent service got what i needed…
Excellent service got what i needed Remi was very helpful
4 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey Clare, we’re delighted Remi left such a positive impression. Thanks for taking the time to leave a review 😊
-Three Social Media Team.
Helpful
Helpful, informative and straightforward! Staff member was very pleasant,
1 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Thank you for sharing this wonderful feedback, William! We’re delighted to know our team made your experience so positive 😊
Three Social Media Team
I have been a Three customer since…
I have been a Three customer since 2020, and unfortunately my experience has only got worse over the years.
The network coverage has been poor in many places I use regularly, including my college, Lidl, PureGym, and other indoor locations. There are times when I have little or no signal, making it difficult to make calls or use mobile data.
I also had an issue with payments. A third-party payment service took more money than I was expecting. When I contacted Three, I felt they placed the responsibility on the third party instead of taking ownership and helping to resolve the problem. As a loyal customer, I expected much better support and accountability.
To make matters worse, when I wanted to leave because of the poor service, I was quoted a very high early termination fee.
After being with Three since 2020, I am very disappointed. In my experience, the service and customer support have declined rather than improved. I hope Three takes customer feedback seriously and works on improving both its network coverage and the way it handles customer concerns.
31 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi there, we’re sorry to hear about the difficulties you’ve faced with coverage in the places you rely on most, along with the concerns around the payment issue and the support you received. This isn’t the experience we want for any customer, especially someone who has been with us since 2020. You can check the network status for your postcode here: https://bit.ly/2ThkuKd to see if there are any local updates. If you need further help, please reach our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if calling from abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm. If you’d prefer support in person, you can visit your nearest Three Store with valid ID, which you can find here: https://bit.ly/2JfLkuO. The opening times are shown on the link as well. We’ll make sure you’re directed to the right team who can look into this properly and help get everything sorted for you.
Three Social Media Team
I had a contract with Three for my…
I had a contract with Three for my daughter. Before the contract ended, my ex-husband called them to change her number without my permission. Unfortunately, they gave him the code, and then they asked me to pay them. I told them I wasn't going to pay because it wasn't me who authorised the change. They changed the number without my permission! So, they gave my name to a debt collection agency, and this affected my credit score.
At the same time, I had another contract with them for broadband. I called them because it wasn't working for me so I reported the problem.
They said they would fix the problem, but they didn't, so I threw out the router. I continued paying the contract before it expired. When I called them to say I didn't want to renew it, they told me I needed to send them the router back or pay them a hundred pounds. I explained that it wasn't working and I had thrown it in the bin. Unfortunately, they gave my name and number to a debt collection agency again!
So, do not go to Three network; they are scammers. They can give your details to anyone who has your name and date of birth."
15 avril 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Hadia, we’re sorry to hear about the difficulties you’ve faced and understand how upsetting this situation has been. As we’re unable to review account details on social media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. You can also contact our broadband support team at https://bit.ly/3MQgrfW. They’re available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. Our team will review everything for you and guide you through the next best steps.
– Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me buy a new phone thank you :)))
26 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Georgia, thank you for this wonderful 5⭐ review. We’re glad Tyler was able to support you so well and make buying your new phone a smooth experience. Your feedback means a lot to us.
– Three Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.