Thrifty - SAN FRANCISCO INTERNATIONAL AIRPORT Avis 

Very disappointing experience with Thrifty at San Francisco Airport. The rental counter was severely understaffed. Only one of the four stations appeared to be serving customers, resulting in an extremely long and slow-moving line.

To make matters worse, their app did not work properly, so I couldn’t fully complete the rental process in advance and save time at pickup. There also seemed to be repeated issues with reservations at the counter, requiring corrections and creating even more delays.

After a long flight, having to wait this long just to pick up a car that was already reserved was extremely frustrating. Thrifty needs better staffing, a reliable app, and a much more efficient pickup process at this location.

Based on my experience, I would not rent from this location again.

Terrible service we booked through them six months before our car hire and rented a Ford Mustang to then get to the check-in desk of getting the car and realising they no longer stock Ford Mustangs and the next thing we got given was a jeep which is completely different. They didn’t bother writing us an email or getting in contact with us letting us know that we weren’t getting the car we had paid for. We also had a spare tire which had a massive puncture in it which meant if we had a flat tire we would be in bother definitely would not recommend poor customer service lack of communication didn’t have the car we wanted and rather than letting us know in advance, they just told us when we were there definitely wouldn’t use again

Road trip from San Fransisco, went to collect my car which should have been a surburban or similar, the counter agent told me there was no car available due to it being labour weekend. Initial offer was a highlander, however the counter agent advised that as we had 4 passengers, 4 large suit cases and hand luggage and a large wheelchair this would be far too small. After a "chat" with his manager came back and offered a grand jeep wagoneer at an extra cost of $1020, at no time was this advised that this was an upgrade. I contacted my travel company to complain about this, after investigating thrifty advised that we declined the initial offer of the car and requested an upgrade, unfortunately this was a case of he said i said and they refused to refund. Please be cautious about this company they took advantage of me and my family following an 11.30 hour flight.