Tiffany Avis 

My second pearl bracelet has just broken! Bought in October as a replacement for the first one that broke after a year. This one has simply fallen off this morning. Obviously a design fault as it’s the string on which the peals are threaded. Told by Tiffany to return and they may repair, but at a cost. Do not buy the pearl bracelet £500 and broken in less than 6 months. I am utterly disgusted as they are taking no responsibility!

Was left with no money all through Christmas as Tiffany took four unauthorised payments out of my bank. I then decided to return the item I bought due to I’ll feelings because of what happened , they received this item December 29th. I still have not received this refund. I ring and email constantly and get nowhere. So disappointed with this company and would never of thought a company like Tiffany would be like this. Would never shop online again with this company.

I sent my Tiffany bracelet back to be repaired over two months ago. After hearing nothing for a month, I phoned to see what the delay was and they said they were experiencing an IT issue and couldn’t take payment over the phone (even though this is the only way payment can be taken). This is now two months ago and it still isn’t resolved.
I just want my bracelet back but am now concerned they’ve lost it and aren’t being honest with me.

I purchased a ring from their Heathrow T3 store. Manjot was absolutely lovely, the customer service was fantastic. Can’t believe so many bad reviews. I can only give 5 stars!

Bracelet purchased in New York in February has broken clasp in December. Returned to Tiffany (Convent Garden) who charged me £75 to replace/repair!!

Due to policy couldn’t pay and take a replacement from the store - have to pay and wait (makes no sense).

For some reason I expected better customer service from Tiffany - they have lost a family of customers!

Purchased Xmas present. Tiffany &co Took the money 4 times from my bank. After numerous calls and emails I have after 10 days received 3 payments back but still chasing another payment plus my 50% compensation refund. Very poor customer service. Disgusting particularly over Xmas period. Lots of unnecessary stress. Will never buy from them again.

I would not recommend. Customer service not helpful and quite arrogant approach. Shame

I ordered a necklace for my partner
They had the cheek to charge me 4 times for it...including the extra delivery fee...
Put me into an unauthorised bank draft 4 days before Xmas and basically sucked up 900 pounds of my money still haven't refunded...only today got an email to say sorry be in your account within 3 to 5 days....yet stole it out of my account instantly...imagine if I walked out their shop with 1000 lol I'd be arrested for theft....
And on top of all of that bull
I now find out that the f****ing extra delivery fee I paid...that they charged 4 times for also....
This necklace was meant to arrive at this address Wednesday...I just find out they HAVENT EVEN DELIVERED IT ON TIME and have the cheek to tell me my compensation should be 50% off this ...
#tiffanys wow

Another poor review to add to the multitude. Ruined a special birthday present. Necklace arrived prewrapped amd not wishing to spoil the bow I didn't check inside. As my wife opened it on her birthday the chain fell apart rendering it useless. She put the pearl on a different chain(made by someone other than tiffany). It took three emails(!) to get any sort of response which after emphasising noone had replied they basically return for a replacement or money back. As other reviewers said if items are returned they have a habit of disappearing I didn't want either and my wife liked the pearl but there was no option to return the chain or any sort of apology for ruining a special birthday with the poor quality unchecked chain
I won't ever use Tiffany again or recommend them to anyone and will in fact mention how shoddy they are to several others who are looking for gifts. Poor service!

Took payment multiple times.I was charged 4 times for a purchased.Avoid this company.Do not buy anything from them.

Disappointing experience at the Bond Street store. Despite the hefty price tag on the £18k engagement ring, the brand power overshadowed the customer service, which was really lacking. Payment hassles and a lack of preparedness for a confirmed appointment were frustrating. The disorganized atmosphere, with staff seemingly distracted, added to the dissatisfaction. Additionally, incorrect pricing and sizing of items in the store need urgent attention. A less than stellar encounter for such a significant purchase.

Item (£1,000) was not delivered when promised. Item was a gift for Christmas. No-one from Tiffany's could identify where the item was, no offer was made to get another item to me, eventually after three days with no information, I formally cancelled the order, after being told that I had to wait a further 6 days for a "DPD investigation," which meant that even if the product had been found a further delivery would not have reached me by Christmas.
Having completed the cancellation form, and returned it with a complaint on service, no-one has formally acknowledged the cancellation or complaints, and the mantra "you will have to wait 6 days" keeps being thrown at me although DPD haven't delivered the item (per their site,) nor physically, and I have confirmed that if a delivery is attempted I will reject it. Each time I called I was told that "we understand your frustration," and other "trained" responses, but no one picked up the problem, and I was told that I would have to wait 6 days from the 14th although DPD were stating issue on the 11th. When I asked why no answer was given. I asked to speak to a supervisor, and was told no one was immediately available and it would be 24 to 48 hours before someone would ring me back. To date - no call...
Appalling customer service - I will not be buying from Tiffany's ever again, shop or online.

I asked to purchase an item that was on display that showed a purchase price of £480.
When assistant punched item in till for me to pay, the item came up £2700.
They refused to sell me item at displayed price.

Partner bought me a bracelet as a present and ordered the wrong size, yes this part was our fault but the amount of time and chasing it took to get the correct size sent out should have been our first warning! Bracelet then broke within 4 months (the tiffany heart fell off). I was advised it would be quicker to go into store so went into their store in Selfridges. The women who served us there couldn't have been ruder if she tried, was advised Tiffany's 'don't do warranty' and that i would either have to pay for a replacement heart or a new bracelet. Paid £80 for a new one as i was advised it was cheaper. 5 weeks later i have contacted customer care to see where the replacement is, after lots of chasing i was advised the bracelets haven't been received yet and would be quicker to have my old one repaired, i was also advised what i was told in store wasn't in fact the case. I questioned why if i order a new bracelet online now i could apparently receive it within 3 working days and yet i have been waiting 5 weeks to which they couldn't provide me with an answer. I always thought Tiffany were a luxury brand but it would appear they are anything but, spend your hard earned money with a company that values its customers!

We bought a pair of earrings online. They come with “safety” clasps that lock and are opened by squeezing them. One was faulty. My husband took the earrings to Tiffany’s at Heathrow airport and he was told to phone customer service. We did, they said that we needed to take it to a shop to verify it was faulty and it would be replaced. We travelled to London. At the shop they confirmed the clasp was faulty but charged £65 to replace it. Terrible customer service for such a high end store.

Was bought a pair of pearl studs in January 2023, worn 3 times before they broke. I have now been told by Tiffany that I need to pay £70 to have them repaired….. shocking customer service.

I have the chunky band Tiffany ring for about 20 years its still in great condition, it never comes off, until recently i started to get pain in my baby finger bone next to the ring, my bones have actually grown around the lips of this ring, how ive not noticed is a joke to myself. But i wanted to warn people on wearing them daily. I wish i could post a picture. The company need to warn people about wearing it daily over a long period of time

So the basics are, purchased a ring as a gift and approximately a year later a fault appears, took it to a local jeweller for inspection but no work. They said they believe it has a flaw in the silver. Took the ring into Bond Street Tiffany with original packaging and receipt to be rudely spoken to and told “it must be a fake” then this person walked away to get there manager and wasn’t seen again. The ring was left with them and they made contacted a week later to say it will be £140 to fix despite it having a flaw which is the original production problem. Requested the ring was just returned as it should be repaired or replaced at no cost. Then to add injury to insult they have returned the ring broken in 2. The ring had a small flaw/ crack when left with them and could still be placed on a finger. Now it’s scrap. Thanks Tiffany. Unfortunately a long time customer will be lost. I know Tiffany won’t care but I’m not going to put another penny in the pocket. And neither will my close family now.

I have a ridiculously overpriced 2 carat from tiffany, a 50k bracelet, diamond earrings and pendant.

EVERYTHING broke. Literally every piece of jewelry has something wrong with it.

The diamond engagement ring is loose after just 2 years. There is no promised “lifelong guarantee” - the quality is comparable to that in a corner shop.

I got my ring 3 months ago and an accident happened, the diamond fell out of the ring and now they want to charge me an absurd amount to fix it. They say it has a lifetime guarantee. Disappointing