TLX Avis 

Ordered a (knowingly) used item via ebay and the unit arrived next working day. The item had a fault which meant it didn't have the functionality I needed.

I contacted cheapest electrical and Anita very sympathetically and promptly sent out a replacement. Unfortunately, the same fault meant I had to contact Anita again, but she was so polite and helpful and even sent out a further replacement unit. This one worked perfectly and I am extremely happy with my purchase.
It was second hand goods and that is always a risk, but my experience was dealt with extremely quickly and without question.

I would 100% recommend and use again!

Amazing customer service and no quibble replacement under warranty with fast delivery! Very Happy, will use again

I dealt with Anita who supported me with a mobile phone issue; she provided excellent customer service and provided a partial refund.

Bought a John Lewis spotlight bar light fitting. Item was delivered next day. Slight issue with missing fixings but this was dealt with straight away. Excellent communication and customer service from Anita. Would definitely use them again.

Slight hiccup at first, in that the item was not quite as described in the eBay description but, an email to customer services, which was answered by Anita soon resolved the issue. She arranged for a replacement item to be sent and the original item to be collected at the same time. Excellent customer service and resolution. Mistakes happen, it’s how you resolve them that matters to customers, 5 stars for Kazoop.

Took a chance & invested in a “as seen” high value item
Was overall impressed & glad of my purchase as the quality and function was high, complimented my other purchases from within the same brand ecosystem
Recommend and would use seller again, and very importantly the sellers communication was excellent
Item was shipped super fast & tracking was a breeze
Thanks for a great transaction!!
Five stars from me!!

I dealt with Anita who supported me to replace my faulty mobile phone. She provided excellent customer service, probably the best I've experienced with any company! Highly recommend T.L.X, especially if Anita is anything to go by.

Great Company
Fabulous Customer Service!!

In January I bought a Meaco Dry Arete One Dehumidifier & Air Purifier 25L White [[Dirty/Scuffed} B+
The recommended price was £129.79
RRP £299.99
Save £170.20 (57% OFF) plus a january discount!
I cleaned it within an inch of its life and it ran beautifully but unfortunately developed an electrical fault.
Kazoop and Anita went out of their way to swap it for an identical machine which is running superbly.

Top company, top customer service!!++++++

Meaco Dehumidifiers. So good they sell themselves!

I was very pleased with price, delivery and quality of the phone, however when noticing a fault after 3 months ,the customer service was excellent, very quickly had the fault rectified cannot praise Anita highly enough, many thanks for your help

The general experience is really good. Unfortunately the scooter I bought had broken base but that was replaced really quickly. Especially for the price for the product. Thank gou

Fantastic customer support. I have purchased a couple of time and I have to say the experience and specifically the customer service has been excellent both time.

Lovely phone when folded it fits perfectly just about anywhere

I have bought from Kazoop before and have found their items and value to be very good. There was an issue with the latest item I bought and Anita in customer services went above and beyond. Highly recommended and I will definitely use them again.

I couldn't believe how good my iPhone 16 Plus B Grade was, perfect condition, still in the OG Box, for a 1/3 of the price buying direct from apple. SHOOK!!!

My experience with Kazoop is also WAY better than other refurbished electronics sellers.

I had a problem with my dehumidifier and when I contacted customer services both Anita and Raven were extremely helpful arranging to collect it and get it repaired. When it couldn’t be repaired they arranged for me to get my dehumidifier replaced very quickly. Thank you.

Have nothing but great things to say about this gem of a company! I have bought fantastic premium products at super prices. From wall art to hoovers and now a bread maker. Communication and delivery have been first class. Highly recommend and I will for sure be a returning customer!

Great company! Bought a S24 from them that had a fault, they quickly sent another and I gave the courier the faulty item
Fantastic customer service and my replacement phone is A+
Recommended 😀

Fast and professional delivery. Still working my way around the phone but I love it.

Bought multiple phones from this company all of which have looked pristine even grade B ones, had a slight issue with the most recent purchase and Anita was quick to react and solve my issue even if the resolution was a return, quick to act and no fuss service, super polite too, my go to shop for electronics, loving my new pixel 7a, thanks Anita, thanks Cheapest electrical/ Tesco outlet