Have never used this company before and l can only say it is a true pleasure doing business with them. What brought arrived on time and was supplied with lots of information about what was happaning e... Voir plus
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Lisez les avis des autres
Katazyna was fantastic at dealing with my issue. I bought a vacuum, it arrived very quickly, was really well packaged. Unfortunately when I went to use it the rollers did not turn. Contacted the selle... Voir plus
Katarzyna has been ridiculously helpful... and the products are really good at hugely discounted rates..I would happily reccommend TLX
Dear Jatinder, First of all, thank you very much for everything. I carefully checked the package, and everything was included as expected. I have been using it for two weeks now, and so far... Voir plus
Coordonnées de contact
1-3 Crane Close, Denington Ind. Est., NN8 2QG, Wellingborough, Royaume-Uni
- 01933272611
- info@tlx.co.uk
- www.tlx.co.uk
4,8
Excellent
505 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered Refurbished mobile with…
I ordered Refurbished mobile with slight scratch on it. I think the speaker is faulty When I listen to someone speaking or Audible their voices are not clear. You haven't responded to emails & no one answers the phone. Call me pls 07895324779
26 août 2024
Réponse de TLX
Hi Andrea,
Thanks for your review.
I'm sorry we got it wrong this time around, I can see we sent you a returns label straight away.
Thanks
The Kazoop Team
Excellent customer service!
Excellent customer service; quick responses and satisfactory resolution. Would not hesitate to purchase from Kazoop (formerly Cheapest Electrical) again.
3 septembre 2024
Avis spontané
Would recommend this company to friends…
Would recommend this company to friends and family, will be back.
Thank you.
Dean Harrison
21 août 2024
Avis spontané
Réponse de TLX
Hi Dean,
Thank you so much for your kind words! We're thrilled to hear that you'd recommend us to your friends and family and that you'll be back. Your support means the world to us, and we're grateful for the opportunity to serve you.
We look forward to welcoming you back soon!
Best regards,
The Kazoop Team
No one can understand how good these…
No one can understand how good these people are.try it.they go above and beyond.belive me I know.any issues you have they are on it straight away.you will not be dissapointed...Stephen oglesby Liverpool.
15 août 2024
Avis spontané
Réponse de TLX
Hi Stephen,
Wow, thank you so much for your amazing feedback! We're beyond grateful for your kind words and your trust in us. It means a lot to know that you've had such a positive experience, and we're always here to go above and beyond for our customers.
We truly appreciate your support and look forward to continuing to serve you!
Best regards,
The Kazoop Team
Amazing customer service
I had to contact the company because I thought there was a problem with my new phone, but there wasn't it was my inexperience with phones anyway spoke to a lovely lady called Anita, she was amazing couldn't have been anymore helpful, I would highly recommend this company
21 août 2024
Avis spontané
Réponse de TLX
Hi Donna,
Thank you so much for your lovely feedback! We're thrilled to hear that Anita was able to help you and that you had such a positive experience with us. It's wonderful to know you'd highly recommend our company, we truly appreciate your support!
We're always here if you need anything, and we look forward to serving you again.
Best regards,
The Kazoop Team
Absolutely pristine condition phone
Absolutely pristine condition phone, no signs of use anywhere. I bought A grade and I think it's a brand new phone they've sent me just unsealed. Had a bit of a nightmare with the delivery at no fault of the seller and they went above and beyond to help. Would definitely buy from again and would highly recommend them if you are looking to buy a phone. The support from Anita was prompt and helpful A++++++. Thanks again and good luck with your business!
15 août 2024
Avis spontané
Réponse de TLX
Hi Douglas,
Thank you for your fantastic review! We're so pleased to hear that you're happy with the condition of your phone and that Anita was able to assist you during the delivery process. Your recommendation and kind words mean a lot to us!
We're grateful for your support and look forward to helping you again in the future. Best of luck to you as well!
Best regards,
The Kazoop Team
TV purchase
I bought a TV, and despite a couple of technical issues I couldn't be happier. Anita especially was very helpful is sorting my problem out.
14 août 2024
Avis spontané
Réponse de TLX
Hi Alex,
Thank you so much for your feedback! We’re glad to hear that, despite the technical issues, you’re happy with your TV. It’s wonderful to know that Anita was able to help resolve the problem, and we truly appreciate your kind words.
Thanks again for your support, and we’re always here if you need anything in the future!
Best regards,
The Kazoop Team
Entirely positive, GREAT customer experience getting a Hoover delivered
Firstly, their customer experience is miles ahead of the competition, both in terms of customer service, and honesty about products. I bought a "B+ grade" Hoover HL410 Pet that was advertised as refurbished, but not cleaned. The photos looked way worse than was actually the case, and it all came up shining with a non abrasive scourer and a little Cif cream in under 5 minutes. Hoovered out the brush roller with another Hoover, and put everything together which really was child's play. The cleaner is a quality build, and the company kept to timeframes and checked in meticulously well. Can't praise them enough, really, this experience was positive from start to finish, and I've got this madly modern, still sold by Hoover for over £220, HEPA filtered cleaner for under £50. Only downside... they couldn't get Henry Cavill to deliver it, lol!
13 août 2024
Avis spontané
Réponse de TLX
Hi Dale,
Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with us and that you're happy with your Hoover purchase. We appreciate your kind words about our customer service and honesty—we always strive to go the extra mile!
It's great to know that the cleaner exceeded your expectations, and we’re so glad the process was smooth from start to finish. As for Henry Cavill, well, we’ll keep working on that! 😄
Thanks again for your support!
Best regards,
The Kazoop Team
Buy with confidence
Bought phone from their eBay store. Arrived in better condition than expected via next day delivery. Great service, value and communication including a post-delivery co-operation that was greatly appreciated.
8 août 2024
Avis spontané
Réponse de TLX
Hi there,
Thank you so much for your kind review! We're delighted to hear that your phone arrived in even better condition than expected and that our service, value, and communication met your expectations. We're especially glad the post-delivery support was helpful!
We truly appreciate your business and look forward to serving you again in the future.
Best regards,
The Kazoop Team
Impressive customer service.
I had an issue with the item I bought from the company .When I emailed the company their communication exceeded my expectations. I received a replacement straight away I was completely impressed with professionalism and customer service.
12 août 2024
Avis spontané
Réponse de TLX
Hi there,
Thank you for your wonderful review! We're so glad to hear that our communication and service exceeded your expectations, and that we could promptly resolve the issue with your item. Your kind words about our professionalism and customer service mean a lot to us.
We truly appreciate your support and look forward to serving you again!
Best regards,
The Kazoop Team
All good thank you!
27 juillet 2024
Réponse de TLX
Hi Emma,
Thank you for your feedback! We're glad to hear everything went well, and we appreciate your support.
If you ever need anything in the future, we’re here to help!
Best regards,
The Kazoop Team
Great shopping experience
Got my partner a phone it came on time, it was easy to order and partner is happy with it.
30 juillet 2024
Réponse de TLX
Hi Holly,
Thank you for your great feedback! We’re so pleased to hear that your partner is happy with the phone and that the ordering process was easy and timely. Your satisfaction means a lot to us!
If you need anything else in the future, don’t hesitate to reach out.
Best regards,
The Kazoop Team
Beautiful item at a very competitive price
This is the second time that I have purchased a John Lewis velvet bedspread from this seller at an extremely competitive price. My recent one arrived in the original packaging with labels and in perfect condition, a beautiful item.
There was a slight issue with the Royal Mail delivery and tracking but I contacted Anita in customer services via email and it was resolved very quickly. A very happy customer.
9 août 2024
Avis spontané
Réponse de TLX
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your John Lewis velvet bedspread and that it arrived in perfect condition. We’re also glad to know that Anita was able to resolve the delivery issue quickly for you.
Your satisfaction is our priority, and we truly appreciate your continued support. If you need anything else, please don’t hesitate to reach out!
Best regards,
The Kazoop Team
Not good but subsequently rectified
My hedge trimmer kit arrived with no battery or charger. I emailed the evening of receipt and spent two hours trying to get through on the phone. Very frustrating. However, I did get a call back, and it turns out the article was incorrectly advertised as including the battery and charger. and the price was compatible with body-only supply. We agreed a compromise with a substantial discount on the purchase price, so overall I am disappointed, but recognise this was an honest mistake, and the supplier did their best to put it right.
8 août 2024
Avis spontané
Réponse de TLX
Hi Mike,
Thank you for your honest feedback! We sincerely apologise for the frustration you experienced with your hedge trimmer kit. We understand how disappointing it can be when expectations aren’t met.
Due to being short-staffed, we were working hard to get back to everyone as quickly as possible, and we appreciate your patience during that time. We're glad we could reach a compromise and offer you a discount, and we appreciate your understanding regarding the mix-up with the advertisement.
Thank you for recognizing our efforts to resolve the situation. Your support means a lot to us, and we hope to serve you better in the future!
Best regards,
The Kazoop Team
Communication buy email was first class.
Tomtom was a great price, but when it arrived the thing would not work. I found the cable was faulty. They sent me another cable, First class which arrived within 24 hours. Tomtom now works.
Communication with Kazoop by email was excellent.
5 août 2024
Avis spontané
Réponse de TLX
Hi Malcolm,
Thank you for your feedback! We’re glad to hear you got a great price on your TomTom and that our team was able to quickly resolve the issue with the faulty cable. It's wonderful to know that your TomTom is now working perfectly!
We appreciate your kind words about our communication and are here to help if you need anything in the future. Your satisfaction is important to us!
Best regards,
The Kazoop Team
Ordered a escooter was really impressed…
Ordered a escooter was really impressed not only with the purchase but how quickly it arrived will definitely use this company again
6 août 2024
Avis spontané
Réponse de TLX
Hi Jane,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re impressed with your e-scooter and that it arrived quickly. Your satisfaction means a lot to us, and we appreciate your trust in our company.
We look forward to serving you again in the future!
Best regards,
The Kazoop Team
Con Artist - Beware!
I placed an order for my mother and my mother paid with her debit card, to be delivered to HER address. Nowhere on the website does it state delivery timescale. I tried to call customer services line on Saturday, provided by their website, but they were closed - their automated message informs their lines was open between Monday to Friday.
All throughout Monday I had been trying to get through to them and I was unable to reach through to anyone.
I had major fraud concerns. The red flags were enough for me to email them to express my concerns.
I received a reply from a non-British person to tell me they did not despatch my order because I did not pass a few security checks!! Please make it make sense of this, because I can’t. I did not apply for credit, I paid in full for a RECONDITIONED MOBILE PHONE. It’s wasn’t just the lack of professionalism, it screamed business rort. As a former fraud investigator in financial crime, I questioned their operation, and believe they returned my mothers money in panic.
If you use this “business”, then it is at your own risk. Good luck,
28 juillet 2024
Réponse de TLX
Thank you for sharing your feedback, and I sincerely apologise for the frustration you experienced with your recent order. We take issues of security and customer satisfaction very seriously, and I appreciate the opportunity to clarify the situation.
We have protocols in place to protect our customers and prevent fraud, which sometimes requires additional verification, especially for large purchases. I understand how this may have caused confusion and concern, especially given your background in fraud investigation.
I apologise for any inconvenience caused by our customer service availability and the response you received. We aim to communicate clearly and effectively with all our customers, and I’m sorry you felt we fell short in your case.
Please know that we are continually working to improve our processes and customer experience. Your feedback is invaluable in helping us identify areas for improvement.
If you have any further questions or if there’s anything we can do to assist you further, please feel free to reach out.
Thank you for your understanding.
Thanks
The Kazoop Team
Yes on time and left in the right place.
6 juin 2024
Réponse de TLX
Hi Bryan,
Thank you for your positive feedback! We're glad to hear that your order arrived on time and was left in the right place. Your satisfaction is important to us, and we appreciate your support!
If you need anything else, feel free to reach out. We look forward to serving you again!
Best regards,
The Kazoop Team
An all round great company to deal with
Great to deal with, quick to dispatch with constant communication. A slight issue with the phone, but after a quick discussion it was sorted very quickly. Would highly recommend and will definitely be using again!
16 juillet 2024
Avis spontané
I had an excellent experience with this…
I had an excellent experience with this seller! The service provided was top-notch, and the quality of the item exceeded my expectations. The seller was prompt in responding to my inquiries and ensured the product was well-packaged and delivered on time. I highly recommend this seller for their professionalism and high-quality products. Will definitely purchase from them again!
17 juillet 2024
Avis spontané
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