Tony Le Voi Group Avis 

Excellent service, and excellent communication throughout. Everything I asked for was arranged in time and I was very impressed with the staff too. Very helpful and delightful to speak to.

Drop my car off before it was opened.
I was updated throughout the day and when it will be ready .
Service and MOT.
Excellent from A to Z.

They always ring to remind me of my service and mot, easy to book in. I used to work near there so always took it in myself, but the last 3 years have had to get them to pick it up from home and deliver it back. This was the first year they have charged £15 for the service, so was a bit disappointed as I have a service plan with them and thought this would cover it.

Appointment was so easy to book. Sales advisor was superb in offering me options to choose from.
I have always being with Tony Le Voi so it was easy decision to make. I had a bargain as my choice was almost new and highly efficient and the price was unbelievable. Will highly recommend this company. Excellent customer service.

Martin Atkinson was great during our purchase. He answered all of our questions. Very polite, knowledgeable and friendly. The car is good too.

We have been with Tony Le Voi for many, many years and have always purchased our cars from them. They go above and beyond to make you feel like a valued customer. Their staff are very experienced, knowledgeable and helpful.

Debbie Empy was very effeciant, freindly and helpfull throughout the whole experience. Kept us uppdated with the whole prosess including the hand over.
Highly recomended

I have always taken my car here but over the last year, I have noticed a decline in the service provided. It takes longer for vehicles to get booked in for services, MOTs and repairs. My car needed a repair and parts needed to be ordered in. Unfortunately, after being told the parts would arrive in approx 4-6 weeks, I waited nearly 3 months with no success and knew even when they did arrive I would face a lengthy wait to get the car booked in. In addition, following the service my engine oil was either not replaced or the sensor not calibrated, in either case I was charged. My advice is use this garage with caution.

Ben, Laura and Darren went above and beyond!

I was amazed with the service I received from the Repair shop at Tony Le Voi Vauxhall. I was anxious that my bumper replacement wouldn’t be aligned correctly or may be a different shade of silver, however Ben and his team done a perfect repair with the perfect alignment. I would definitely visit them again if I had a repair needed.

Sometimes I wonder if the management takes notes to read all the reviews left by customers or it is possible because they fo not care? From the bodyshop receptionist Paula Peck to the all team of bodyshop workers ending up with the management. Shame and shameful on the fact that the reviews keep getting worse and worse.
They do not care perhaps because the get their money directly from the insurance company so who cares???
Direct line Mobility is one of their big fish 🐠 Tony levoi has no idea how important today's world. Lies Lies and lies. Shame.
Receptionist nul, Bodywork nul, Management nul, Communication nul

I have a full service on my jeep renegade by a local dealer however they can’t switch off the Perform service notification. Contacted Stellantis and they said take it to a main dealer, in this case Tony Le Voi and they should be able to reset it. Tony Le Voi said it would have to be a full diagnostic investigation at £295. What a rip off

I was sold a faulty car. Refused to admit this and had to wait a month for a booking for repairs as they DIDN’T an courtesy car

I personally had an exceptional experience with this bodyshop (Tony Le Voi Grays).

From the lady who booked me in; to the fantastic quality workmanship; to the people who collected/delivered my car - everyone was courteous and professional and should be commended for their professionalism!

I can't understand all of the negative reviews because - as I'm sure you can tell - I was pleasantly delighted with the entire process from beginning to end!

Thank you to the entire team for your efforts - great experience!

Customer care is nonexistent.Staff provide incorrect information and communication is so poor no one has the courtesy to update you about your vehicle while in their care until you chase for information. When I initially took my car in, I was told parts needed to be ordered and to take the car back when parts are in. It took almost 2 weeks for the parts to come and my car was then booked in for 25 April and was told it I'd be called same day around 4pm after work is completed. No update given so I called on 28/4 only to be told the car will be in for a week, sorry there's no courtesy car available. Now I have no way of getting to work!! Quite frustrating!!

I’m a single parent, with no family support and needed a newish reliable car.
Thinking Vauxhall was well known with a good reputation I visited Toni Le Voi Lakeside and took a Corsa for a test drive. I probably should have run a mile when that particular vehicle died at a busy roundabout and then wouldn’t start again, but stupidly I believed their reasoning behind the problem.
I viewed a second Corsa, took it for a test drive, asked lots of questions and eventually put a deposit down.
After collecting the car and driving the hour home, it quickly became apparent that the Radio didn’t work and the road speed indicator was faulty. The parcel shelf was also not clipping in properly and falling apart.
I called my local Spoticar as Vauxhall had informed me I could take my car there if there were any issues during the warranty period (one of the main reasons I purchased the car, as an hours drive back to lakeside is not practical or financially feasible) only to be told they could only deal with mechanical faults not electrical.
When calling the sales guy at Toni Le Voi the following day, he told me the radio was fine and tried telling me to connect my phone!! Seriously?? I might be a single female, but I’m really not that stupid.
My car has been backwards and forwards to Toni Le Voi since I bought it on the 1/11/23. The Radio is now fixed, but the speed indicator is worse than before the camera was replaced, and the parcel shelf is now hanging off. I no longer trust them enough to fix the speed indicator but they did agree to send me out a new parcel shelf, which of course they haven’t done.

On one occasion the Sales Manager had booked my car in for repair advising they would collect it, yet I received a call the day before suggesting the complete opposite. The sales manager had obviously forgotten to input it onto the system, and when I highlighted this I was told to “bear with him as he’d just returned from holiday and his head’s all over the place”. Wow!! Totally unprofessional behaviour!

I’ve also had to have 2 new front tyres as they were completely bald on the inner side yet my tracking was fine (so they obviously sold it to me with these tyres in a bad condition) and I’ve just found out that the wet belt appears to be on its way out despite only having done 25k miles. When I asked before purchasing whether this particular car had a wet belt or a chain I was told a chain. Again, the sales guy lied because he knew I was steering clear of cars with wet belts.

I could write an essay about their entire unprofessional behaviour but what’s the point? They really don’t care!!
I trusted this company but they deliberately lied to me just to get a sale. They sold me a car with many hidden faults which is costing me money I just don’t have.
I wish I’d have checked the reviews first.

Stay away from Toni Le Voi, they have no respect, no morals and no shame!!

Terrible service, never Tony levoi or Vauxhall again!
Returned my vauxhall Crossland after a timing belt issue (cam belt) this is a known fault with these cars (google wet timing issue if you ever consider buying this vehicle) after some pressure, Vauxhall agreed to replace the belt. Left the vehicle with Lakeside who promised to have this done within 2 weeks. I asked them to service and MOT the car while it was there. After 3 weeks of waiting, the car was finally ready. I turned up at the show room to discover that they had forgotten to carry out the service and when I attempted to start the vehicle the engine fault light came on. I walked back in to the service desk and got casually told, "yeah leave it with us, we're busy today, we'll ring you Monday!! Poor customer service, poor quality car. Very disappointed

Great car garage
Great staff
Good customer service
Great and feel very welcomed
Great communication

This company took my car in for repairs , all fixed but brought my car back with dirty patches down the side on the door and from bumper but the people who run this show said it was already there even thou we got pictures of it before left and cheeky people said it was a bad paint job and it was there but happily take the car back to depot ( apparently) gravesend to grays within 15 mins and cleaned and brought back and then dumped in car park ! Thanks a lot for being utter usless

They did more harm than good!

Charged me 1k for a really bad service on my car! And I had to pay an additional payment to another mechanic for the mistake they made! To make matters worse they said they said it just happened. Almost damaged my engine when It didn’t even have a problem in the first place! and didn’t admit to it! I’m getting my car changed and never going for Vauxhall again!

If I could score them a minus I would!
A few keys points on my experience:

My engine needed to be replaced...bearing in mind that was the only issue.

When I received it back....the aircon was faulty and the engine was shaking like a leaf so much so the driver and passenger seats were rattling.

I then noticed a noise in my brake and the clutch was very sticky

I had to then take it back...this is where it gets fun:

* I was told the car was NOT rattling
* The aircon just needed a re gassing
* The clutch was brand new
* And the break had been bled

Around about 3+ weeks are calling and calling.....with no call backs I am finally told its all sorted (The aircon apparently was contaminated...so didn't need re gassing) and the clutch was NEW so there was nothing wrong.

I had the car for 3 days and stopped at a traffic light when the car cut out and petrol was pouring out the bonnet...AA came at reattached the petrol pipe...which should not shoot off like it did.

I then managed to drive it for a bit, parked the car and the clutch gave in (WHICH IS 'NEW')....you can not even put the car into gear.

Basically the car came out worse than before I needed the new engine...GREAT JOB, KEEP IT UP!

You constantly get promised call backs and get diddly squat.

I'm surprised they are still in operation.

I will be getting rid of the Vauxhall and will not touch the brand every again and neither will the people I speak to....just because of a lack of service and respect for there jobs.