Tossa, brilliant town, Lousy Hotel Part 1
The hotel
There are two Hotel Tossa Beach (the second being Tossa Beach Centre, same company) I can only speak for Hotel Tossa Beach
The Hotel Tossa Beach boasts 4 stars; in my opinion two of them are totally undeserving.
I stayed at this hotel from 17/06/23 until 01/07/23.
This review can be backed by photographic evidence in many cases.
The hotel has roughly 110 rooms. Most of them comprise 1 double and 1 single bed. I assume it would sleep 300/350 people. Children make up a fair number of residents (15%/20%+ ?) Elderly and disadvantaged people (10%?) Facilities: 1 small swimming pool and 1 cool jacuzzi. There are 20 recliners for the guests. 15 bodies per recliner? This area is totally devoid of any soft surface.
Hotel personnel were friendly but appeared totally alien to a hotel environment. The most obvious place of this was in the catering side of the hotel. Staff here were totally untrained, Learned on the go, seemed to be thrown on the floor without any induction, preparation or adequate support. There were language issues.
Our room
We had a room with 1 double and 1 single beds, a bathroom, a balcony.
The sleeping area had the so-called shelves under a piece of furniture, one small bedside table, two plug points and four light switches of which two didn’t “switch on” anything. The sliding door to the balcony had a handle on the inside but no handle or purchase point on the outside It could be opened without a handle but could prove difficult. The balcony lights didn’t work on the whole of our side of the building. On asking about it at reception we were told that that it couldn’t be fixed because it would need a total switch off of lights in the hotel (do they not have low seasons?). Wardrobe space was adequate.
For the bathroom it helped if you were a bit of a contortionist. The only shelf for all your accessories was under the sink, none in the bath/shower facility.
Health and Safety
There are a number of issues on different fronts.
There is a disclaimer board on a wall of the swimming pool area regarding safety. It tells you that there are no lifeguards. In case of an incident “someone” should run to reception (about 200 yards away) to get help. The pools are popular with the children, naturally.
The dining room has 2 coffee/tea/water small machines available only at breakfast service. At any other meal service you can get hot drinks by walking through one floor and a biggish distance to another bar. Health and safety to the fore again. Same on the reverse carrying tea/coffee.
In the dining room there was an incident where a container with wet food in it fell and broke spilling everything. No one seemed to know how to deal with this accident. No one staff member isolated and secured the area from public, a waiter fell down due to the wet and slippery surface, very slow response.
The dining room tables are cleared on to trolleys placed at several points. The waiters then clean the tables with a CLOTH and reset it. I never saw those cloths rinsed once on all the times I ate there. I remonstrated to a charge hand and spraying bottles appeared. They were used sporadically yet not properly, soon ignored and the clothes still were not rinsed.
There were no dishes’ components information including possible allergy present.
Part 2 will follow