Totally Vapour Avis 

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand fully and I didn’t feel rushed or stupid like I have done before in other shops.
Kieran only works on Wednesday and Thursday so visit one of these days if you want to chat with him (I’d recommend!)
What a credit to this business you are. I’ll be back to purchase again.

Excellent service from these guys i use both online and store both great and cant be beaten for price the teams know what they are talking about when it comes to vaping highly recommend them

Always amazing and fast service. My go to shop for vapes.:) excellent customer Service and always recommend them!

Fantastic vape shop, best I have been to. Staff are very helpful, knowledgeable, friendly and non-pushy.

I visited today to buy a few vape items, very friendly & inviting! Great customer service great prices.
Will be visiting again great stuff!

Fantastic customer service, excellent delivery time, great products and good value for money,

Quick delivery
Quality products good prices
10% discount on your first order when you subscribe
Great customer service
I would highly recommend them.

Fantastic customer service!

All I asked for was their refund policy. I was expecting a link in an email and that was all. However, I received a call and an email. When I spoke to Clarke he was really knowledgeable and helpful. He sorted the problem within minutes and I couldn’t be happier with the service!

I’ll definitely be buying from Totally Vapour again. Why would I bother looking elsewhere!

Great service and speedy postage - very happy with this company and will shop here again thank

Excellent service, friendly and knowledgeable staff. Definitely recommend

Wicked place, thanks again for the support, will 100% be revisiting in the future

Knowledgeable, friendly staff made a pleasant experience would certainly recommend

Such a great vape shop, phenomenal customer service! They knew what they were talking about and found the perfect fit for me! Highly recommend!

(Edited) previously I left a one star review as i didn’t hear back from the company over the weekend but this was due to them taking a break, so this was my fault. Spoke to a lovely guy on the phone this morning and he spoke through what happened and said that my order is getting dispatched soon and I just received the tracking number. Great service, just be patient with them.

Been a customer over a year now and can honestly say amazing place staff are helpful great service I won't buy my vape stuff from anywhere else now 100% recommend!

Great service
I have received great advice and help  I am truly grateful and been a pleasure  nothing is to much trouble for them great service 5stars

Paid for postage. Didn't receive a despatch notification. Asked to cancel order and was told it was too late as it had been despatched? When I pointed out it hadn't been despatched I quickly received an email pretending it had been to prevent a refund. The tracking number even showed royal mail didn't have the item. Tried to tell me I'd be charged twenty percent to send the items back. Will now be contacting trading standards and citizens advice to get a full refund and further compensation

In response to the reply from the seller - there is no 3pm cut off stipulated in your terms and conditions. I have evidence of my cancellation email to the seller and evidence that royal mail did not receive the item until 16.30pm same day. Seeing as the seller is unwilling to provide a full refund I will be taking appropriate action

This is so unbelievable great ! I cannot discribe in words how good this is. Continu this greatness. Salute. Sky

Great communication and personal service. Would recommend

100% recommend great customer service! I had ordered the incorrect vape to go with disposable pods and they called to check and replaced with the correct one for me.
Products seem great so far too.