Dissapointed
Disappointed with how slow the service has been.. It took a long time for my order to be sent, and the tracking information has been significantly delayed. When entered into the shipping company’s system, no information is available, so I have no idea where my order currently is.
Communication has been limited, which has made the experience frustrating.
Réponse de Totsontrend
We’re sorry to hear that you felt frustrated with your experience, however we would like to clarify a few points as your review does not accurately reflect the timeline of events.
Your order was dispatched well within our advertised processing timeframe. On the day it was processed, we responded to your email confirming it was ready for collection, and a dispatch confirmation with your tracking link was sent later that same day. The following day, you contacted us again requesting the tracking link, which we promptly resent, and it was fully operational at that time.
We also continued to respond to your subsequent emails in a timely manner, and your order was delivered well within the standard shipping timeframe.
We always aim to provide clear communication and meet our stated dispatch and delivery timeframes, which occurred in this instance. Based on this, we kindly ask that you consider updating your review so that it more accurately reflects your experience and aligns with applicable review guidelines.
Kind regards,
Tots On Trend Team