Toucan. Avis 

40
TrustScore 2.5 sur 5

2,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Literal junk. These crappy security cameras react to the shadows of leaves moving on the ground, but a person walking through your yard does not register. I have stood in front of the cameras, jump... Voir plus

Noté 2 sur 5 étoiles

Toucan once had a great product. I've had them for 4 years. In the past year and a half their app is crap. Constant can't connect to camaras, videos not saving. No true customer support to addres... Voir plus

Noté 5 sur 5 étoiles

A good honest company. Fantastic video door bell with free subscription and lot of features. Super customer service. Stacey gave very good support in setting up the bell. Pleasure to do business with... Voir plus

Noté 1 sur 5 étoiles

Not impressed at all with this, doorbell function will not work remotely tried everything, alerts come though OK and cam image is ok(ish). The delays are a pain and overall it does not give confidence... Voir plus

À propos de l'entreprise

  1. Magasin de puériculture
  2. Magasin pour enfants

Informations provenant de diverses sources externes

Instagram: toucan_


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,3

Tous les avis

(40)

9 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Absolute garbage piece of kit.

Absolute garbage piece of kit.
I paid £160 for doorbell with camera & extra security camera. I could’ve bought Ring or Blink for less, but I read some decent reviews on Toucan so thought it’s gotta be ok for the money.
But after 1 week the security camera keeps going offline for days at a time and there’s nothing you can do apart from wait for it to re-connect.
And the doorbell camera view goes all grainey when it’s slightly dark outside. No chance of seeing who might be loitering in front of your house.
Save your money and get a Blink or Ring.

4 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Really poor product

Really poor product. Poor video quality, lag time between door bell being pressed and phone connection. Battery life extremely poor (it will have run out while you on your hols) night vision poor, poor motion detection. Had several door cameras over the years this is by far the worse on to date. Wouldn't recommend.

1 décembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Bought a pair of outdoor security…

Bought a pair of outdoor security cameras September 22. One failed after a few weeks due to letting in moisture. (Supposed to be weatherproof)! I dropped it getting ready to return and it cracked so could not claim under guarantee.
Purchased another unit but after 12 months it refused to charge up.
Not a budget buy in the end. Would not buy again and have purchased a better brand that is higher in quality and responsiveness.

1 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I got 2 camera door bells (one for…

I got 2 camera door bells (one for back and front doors )
I x security camera for the cars
Really easy for me to set up (and I am so crap at IT )
clear crisp pics
Also UK customer support both by telephone and e mail
Amazing
They even helped me sort an issue out (advice etc ) when it had come out of warranty really impressed !!

29 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Pathetic Product

The camera does not last more than a year. Replaced it in 2020 and it is 2021 and the replacement quit working. Have called customer support and left numerous messages on voicemail and online support and email. No one is returning a call or responding.
NO I WOULD NOT RECOMMEND THIS PRODUCT.
THEIR CUSTOMER SERVICE SUCKS!!!

5 mai 2021
Avis spontané
Noté 3 sur 5 étoiles

I can't really review my order because…

I can't really review my order because the order was incomplete and I am still waiting for the rest to arrive...

So going off my order with Toucan I probably won't be ordering again..

Sorry.

18 juillet 2019
Avis spontané
Logo de Toucan.

Réponse de Toucan.

Hi Joss, We're so sorry your missing piece has taken a while. I've been totally slammed with the flu this week. It will be dispatched tomorrow. I'll send an extra one as a token of apology. Cheers.

Noté 2 sur 5 étoiles

Love the prints but disappointed that…

Love the prints but disappointed that they were delivered bent. I think a label on the envelope in future saying 'DO NOT BEND' would help. Hopefully I can flatten that crease out & they'll look fine in frames.

27 février 2019
Avis spontané
Noté 4 sur 5 étoiles

I love the product and the service

I love the product and the service, only reason I haven’t given 5 stars is that I would be great if posters could be sent flat rather than rolled up

12 décembre 2018
Avis spontané
Logo de Toucan.

Réponse de Toucan.

Thanks for the feedback Natalie. We've been wondering if the tubes we use are too small. As a result of your comment we're going to upgrade to a larger tube so the prints are not as 'curly'. Large flat format would also have it's challenges in terms of cost and getting it to our customers safely without being damaged in transit. Hopefully this move will improve matters. Thanks again. xo

Noté 5 sur 5 étoiles

Easy shopping

Easy to navigate site, good variety, and prompt delivery.
Have used this company a few times, always happy with service.

10 décembre 2018
Avis spontané
Noté 4 sur 5 étoiles

Beautiful products and quick delivery

Beautiful products and quick delivery. So glad to see that the new owners as a lovely as the previous ones. Perfect personalised gifts for Christmas

3 décembre 2018
Avis spontané
Logo de Toucan.

Réponse de Toucan.

Thanks for your review Phoebe. We're loving this beautiful business. So many beautiful products, making people happy. :) It's nice to be able to do that. Cheers Sharon

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus