Still haven't received my package..... 2months into this nitemare & I promise I'll never buy from them again. Tracked the shipping order & supposedly it's went all over the country sometimes even back... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This brand has been overly hyped during the hand sanitizer rush. They took advantage of the craze by taking tons of pre-orders that they couldn't deliver on even though they charged for them up-front.... Voir plus
Don't purchase from its own website! I cannot cancel the order; everything was final sale even though I had not opened the package. The customer service was awful. This is how they practice: They de... Voir plus
I bought three of their Power Mist sanitizers. I am really impressed by the quality! Not only they are beautifully made but the actual sanitizer leaves my hands feeling as good as if I had just applie... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Hand sanitizer reimagined. Thoughtfully designed. Carefully formulated to hydrate and soften your skin. Upgrade your experience!
Coordonnées de contact
100 SE 2nd Street, 33131, Miami, Etats-Unis
- hello@touchland.com
- www.touchland.com
2,2
Bas
40 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Haven't used the product but...
Haven't used the product but...
Their customer service was really accommodating! My heart sank when I realized I couldn't cancel my newly placed order and I had to email them. That is a sure death sentence for companies like ThredUp who do this on purpose so you are required to buy the item. However I received an email back very quickly, politely confirming they cancelled my order successfully! That is a great sign from any honest company. I will return if there is a sale!
25 juin 2020
Avis spontané
Never again!
Never again!! Horrible customer service. I placed two orders they sent one to the wrong address then wanted me to pay to have it reshipped so I refused and they refunded me minus a restocking fee for their screwup.
3 juin 2020
Avis spontané
Réponse : touchland
Hi! We're sorry this happened to you. Unfortunately, if the address is inputted incorrectly during check out there is nothing we can do. The address inputted during check out is automatically transferred to our logistics partner. The customer is responsible to ensure that the address input during checkout is correct. Just to clarify, even if you have an account with us from previous orders, the address that we use is the one that was inputted during check out. We make sure to inform everyone about our policies via our website and try our best to be transparent. Regarding the restocking fee, due to being a health product, all returns are subjected to a 15% safety restocking fee. We are sorry this has been your experience with us. We hope to provide you with a better experience in the near future!
Convenient, just not sure for who it's more convenient for me or them
Prepaid ordered direct from Touchland March 31 and received product today May 12. Is it worth that? No. Fortunately for me I had ordered through Aerie & BBW for hand sanitizer as well.
Maybe if they just sold the product as they had it available. Site still says 4 to 6 weeks .. after 6 weeks I emailed company and it was shipped same day, how does that work?
Product wise ... not as drying as most and convenient.
12 mai 2020
Avis spontané
Long Shipping Times, Poor Customer Service, Never Received Product
This brand has been overly hyped during the hand sanitizer rush. They took advantage of the craze by taking tons of pre-orders that they couldn't deliver on even though they charged for them up-front. Worse, when I inquired about the long wait for shipping online, their social media team was rude and instead of apologizing they simply advised me to cancel my order. I did. I would not purchase from them again online or in-store.
28 mars 2020
Avis spontané
The only hand sanitizer I like
Pleasant, not overwhelming smell. Love the fact that it doesn’t leave my hands sticky
24 mars 2019
Avis spontané
Very good product!
Very good product!
I liked it, I am not a fan of hand sanitizers but this one is different. It smells so nice and leaves my hands with no sticky feeling.
22 mars 2019
Avis spontané
oh my gosh!
oh my gosh!! Touchland is so great i can hardly believe they come in such a low price! totally LOOOVEEE the forrest berry scent ❤️
22 mars 2019
Avis spontané
I really enjoyed this product
I really enjoyed this product, its cute and smells amazing! So good to travel with
22 mars 2019
Avis spontané
A very good product
It does not leave a sticky feeling on the hands, has a rich aroma and is very visually attractive
22 mars 2019
Avis spontané
I really like it
I really like it, the texture and feeling after use is really nice, and the spray application is convenient. I've only tried Forrest berry scent, so I don't know about other scents.
21 mars 2019
Avis spontané
A truly innovative hand sanitizer
Amazing product. Far better than any other hand sanitizer in the market. Not only it works great, but it also looks great and it lasts for a really long time given the use of a spray dispenser. Definitely recommend it.
7 mars 2019
Avis spontané
never thought i would say this of a hand sanitizer...
These sanitizers have become a must in our family, my wife, kids and I are so happy we found them. We love them, never thought I would say that of a hand sanitizer but here I am...
7 mars 2019
Avis spontané
Hygiene Reimagined
Hand Sanitizers are a MUST, for Hygiene, health, peace of mind, safety, and also for your beloved ones. There are many different brands, but the Touchland difference is to care about their customers, hands won’t get dry and forget the sticky hands from other Sanitizers!
7 mars 2019
Avis spontané
These are beautiful and shareable hand…
These are beautiful and shareable hand sanitizers. Completely changed my experience of keeping hands clean and moisturized - for me, my family and my friends!
7 mars 2019
Avis spontané
finally something different
I,m in love with my new Touchland Powermist, a hand sanitizer upgrade!!!
Cinnamon is my favourite!
7 mars 2019
Avis spontané
Love my Power Mist and so does all my…
Love my Power Mist and so does all my family! i never cared about hand sanitizers before Touchland, and now I’m addicted! I 100% recommend it.
7 mars 2019
Avis spontané
Touchland is amazing
Touchland is amazing, never had a hand sanitizer like this.
7 mars 2019
Avis spontané
This company is a fraud!
This company is a fraud!! They will rip you off! Guys help spread the words, to help people from being ripped off by them.
Do not order from them, they will have hidden charges, even when you pay the delivery charge, they will ask you for more money after. This will make it a very Expensive item thats not worth anywhere near the price.
Customer support for this company is appalling also, dont bother getting in touch with them as they won't help you.
30 octobre 2018
Avis spontané
Réponse : touchland
Dear Nads, like we replied on Kickstarter, we are very sad to read your comment saying Touchland is a fraud because of customs charges that has nothing to do with us, it depends on each country as we shared by email and we can not cover your customs expenses as you requested. We explained on the first day of our Kickstarter campaign that:
https://www.kickstarter.com/projects/959783808/touchland-the-next-generation-of-hand-sanitizers/faqs
"I live outside the USA. Will I have to pay duties/VAT to receive my reward?
This depends on your local tax code. Any applicable duties/VAT are the sole responsibility of the backer, and not our team. We have absolutely no control over charging each backer additional duties/VAT at the time the pledge is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your reward, please get in touch with your local post office."
We are not taking any profit from customs, each country is. We have worked very hard to deliver what we committed and we ensured to be clear on customs responsibility from the very beginning. Thanks for your support!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.