I ordered some heavy-duty marquee/tent pegs, to stake mature holly trees in a hedge. They were excellent quality, delivered promptly, and much cheaper than a garden centre. I am likely to order some... Voir plus
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I have used Towsure trailer parts many times over the past 25 years at least. The paper catalogue was so useful, I had hoped that there was a similar online version of the old paper catalogue. I found... Voir plus
Purchased a caravan awning in march, very good quality and value for money. Easy to assemble, no issues. Company very helpful and attentive when i had to email them. Will go back and purchase other it... Voir plus
Had a good experience with Towsure when buying on line. Their website is easy to navigate and my click and collect order was ready within the stated time.
À propos de l'entreprise
Informations provenant de diverses sources externes
Towsure - Everything for the great outdoors with cheap prices on camping, tents, trailers and trailer parts, caravanning and motorhome equipment and accessories. Manufacturers and distributors of quality EC Approved towbars
Coordonnées de contact
151-183 Holme Lane, Hillsborough, S6 4JR, SHEFFIELD, Royaume-Uni
- 0114 2503000
- sales@towsure.com
- www.towsure.com
4,6
Excellent
8 k avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not received my awning Towsure uninterested
Not received my awning that the currier put in outside bin without my permission. I contacted Towsure who are not one bit interested and despite them knowing that the currier has not delivered as expected and me showing evidence they are happy to protect the currier whilst knowing the wrong done. Looking at there reviews it seems I am not the only one dissatisfied with this company. I like others before me shall be issuing a civil small claim against Towsure as it is them and not the currier that my contract is with. It is for Towsure to refund myself then if they wish pursue a refund from the currier. I have attached contact names for anyone in the future who may be unfortunate enough to experience the same none customer friendly service as I have received. Ronald Theaker.
09/04/2026 In reply to reply from Towsure who would not know the truth if it him them in the face. Looking at there multiple previous negative reviews they appear to be very good at denying any responsibility for lost and damaged orders. The consumer act is clear in that the buyers contract is with the seller and the sellers contract is with the currier. Towsure are fully aware that the information held and provided by the currier is from 2 years ago and not relating to this delivery. I could not of possibly provided instructions for the currier to delivery my order to my bin when I was not aware which currier Towsure was using also this order was placed in my name yet my wife's name appears on the information provided by the currier hence showing currier is using out dated instructions from my wife's order with currier from 2 years previously. In any event any instructions to leave order in a bin is a last not a first option for delivery first option being knocking on buyers front door then leaving with a neighbour then putting in bin. It is as clear as day with Towsure that they cannot be trusted period.
28 février 2026
Avis spontané
Réponse : Towsure Products Ltd
Good morning,
We are sorry to hear that you are unhappy with our service.
We have provided information in relation to your complaint you had set a leave safe instruction to leave goods in your bin. The couriers carried out this request and provided a proof of delivery and you subsequently reported the goods as stolen.
We cannot be held responsible for goods that have been stolen and it remains a police matter.
If we can provide any further information please get in touch so we can support the police investigation.
Towsure
**********
18 février 2026
Réponse : Towsure Products Ltd
Good morning,
Thank you for your review, we appreciate your custom!
Towsure
Poor customer service
Ordered a Thule omnistor canopy and only on receiving realised it was too heavy for one person, asked to return it on the 14 day no quibble and advised would be charged £45 pick up which agreed but had not been advised of vat on top of it and 10% charge off overall price. For people in future looking to buy Thule omnistor canopy is far too heavy for one person to handle, would not buy anything heavy again from Towsure
21 janvier 2026
Réponse : Towsure Products Ltd
Good morning,
We are sorry to hear that you are unhappy with your purchase.
Omnistor awnings are supplied direct from the manufacturer and we simply order the size you specified online at the time of order.
They are extremely large items that are fitted to the side of your vehicle. To return such a large heavy item does have returns costs associated which are clearly detailed before the goods are returned.
It is imperative to make sure when ordering you have researched the size and weight of an item prior to ordering to avoid disappointment.
Towsure.
All I can say is great company…
All I can say is great company fantastic staff i will be buying again from towsure
2 février 2026
Réponse : Towsure Products Ltd
Good morning,
Thank you for your lovely review, we look forward to dealing with you in the future!
Towsure
Réponse : Towsure Products Ltd
Good morning,
Thank you for your review, we are more than happy to assist customers with the personal touch. Thank you for supporting our small business!
Towsure
The service and workmanship
30 janvier 2026
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, it is great to hear that you approve of our service!
Thank you for your custom.
Towsure
Top service
Made an order for goods I had been trying to get for a few months had difficulty as they were new to market, you got them in and on ordering the were dispatched and delivered more promptly than expected.
9 février 2026
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, glad we could source your products and deliver promptly.
We appreciate your custom!
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
I received good product advice…
I received good product advice regarding the query I had and the delivery was prompt
9 février 2026
Réponse : Towsure Products Ltd
Good afternoon,
Many thanks for your review, glad we could assist you with your query!
Thank you for your custom.
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we very much appreciate your custom!
Towsure
Wrong item delivered so didn’t open it…
Wrong item delivered so didn’t open it but got charged £14 95 to send it back and I am still waiting for my refund
6 février 2026
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, the return carriage was quoted and accepted before it was arranged.
This is a service we offer however a customer may arrange their own transport separately if they so wish.
Kind regards,
Towsure
Hugely dissapointed !!
Hugely dissapointed !!
Speaking with towsure about a technical issue upon fitting of a new towbar supplied by yourselves - the support was shocking, passed from person to person and onto towtrust - nobody seemed to know their product at all.
As a vehicle workshop with ODIS, it was never made apparent to us that infact a towsure towbar electrics CANNOT be coded without the use of towbar specific software meaning its pointless being sold to ourselves (as an external) due to not being able to code this to the vehicle.
Lesson learnt - ill stick to fitting OEM items in future.
6 février 2026
Réponse : Towsure Products Ltd
Good morning,
Thank you for your review, we are sorry to hear you are dissatisfied with your purchase.
It is made clear that vehicle specific wiring kits are for professional fit only and coding is required in most cases. This is why they are not sold the the public unless purchased with a professional fitting option.
As a service centre you chose the VSK kit and this was supplied, issues thereafter if you do not have the coding facility we would involve the manufacturer of the kit for assistance in advising what is required.
If the kit is unopened and within our returns period then you may return this for a refund.
Kind regards,
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Excellent service
Quick telephone call. Efficient, polite and helpful.
Quick delivery.
Altogether an excellent service.
3 février 2026
Réponse : Towsure Products Ltd
Good afternoon,
We are delighted to hear that you are happy with our service!
Thank you for your custom.
Towsure
It was so easy to get the right towbar…
It was so easy to get the right towbar and wiring , but as I haven't installed it yet I hope I got the right one 😄.
27 janvier 2026
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Excellent service
Excellent quality of the wheel clamp
Delivered in a timely manner and on time.
Good communication of dispatch and delivery
2 février 2026
Réponse : Towsure Products Ltd
Good afternoon,
We are delighted to hear that you are happy with your wheel clamp!
Thank you for your custom.
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we very much appreciate your custom!
Towsure
GREAT SERVICE
Goods located on website easily, order process very slick and delivery even better, all within expectations, well done.
30 janvier 2026
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, it is great to hear that you are happy with our service!
Thank you for your custom.
Towsure
Réponse : Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
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