Quick and effective service from the team at Tracks Direct. Natalie was helpful when I placed the order and confirmed I’d be able to make the adjustments I needed (number of hooks etc) Wholly recomme... Voir plus
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Lisez les avis des autres
The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... Voir plus
L'entreprise a répondu
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Voir plus
L'entreprise a répondu
Placing the order was easy and my track was delivered faster than estimated initially. I've ordered the more expensive one with wheels that was supposed to be very smooth. That's where the problem is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur et fabricant de rideaux
- Magasin de rideaux et stores
- Magasin de rideaux
- Magasin de garnitures de portes et fenêtres
Écrit par l'entreprise
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Coordonnées de contact
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Royaume-Uni
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,6
Excellent
474 avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service at a fair price
After having received an extortionate supply and fit quote from a local company for a Silent Gliss rail , I dediced to get a quote from Tracks Direct for supply only. The saving was considerable even once labour was deducted; this led me to be somewhat cautious as it did rely on me getting all measurements exact and Tracks Direct supplying the bent properly. The after sales support in checking measurements and sending over a scale drawing for review was brilliant and we were able to iron out any flaws before manufactured. Item was delivered within 3 days of final confirmation of measurements. Fitted it over the weekend and it fit perfectly.
3 octobre 2022
AVOID AVOID AVOID
Ordered a simple Silent Gliss Universal Bracket for a curtain track and it arrived quickly enough. However that shouldn't be surprising as the postage was just under £10 for a 1" bracket! Anyway, this was the wrong size unfortunately and I emailed to seek advice / swap the item. No response. Tried calling the number. Told in no uncertain terms that he only deals with trade customers and "the lady" would respond to my email. Sent another email 2 weeks later. No response. Tried again on 4th October. Still nothing. Very disappointing service. Also, they don't email you any confirmation or supply paperwork. So you're left stranded if there's a problem. Lovely business model, but not great for repeat business lol. Seems like I'm not the first to have this treatment if you sort by 1 star you'll see. I wouldn't believe the 5 star reviews, not going by this experience. They just don't make any sense.
14 septembre 2022
Avis spontané
Great track well made
Great track well made. Fixings not as described. But worth the monies
8 octobre 2022
Customer service were very helpful and…
Customer service were very helpful and prompt to respond to the questions we had before ordering. Ordering was easy to follow and tracks arrived within a couple of days and were very well packaged. Great service.
1 septembre 2022
Placed two orders with Tracks Direct
Placed two orders with Tracks Direct. Both delivered promptly and well packaged. Good quality and much more sturdy than the tracks they replaced.
3 octobre 2022
Track arrived on time
Track arrived on time and was very well packaged. instruction were easy to follow and the track was well made. Would recommend this company :)
28 septembre 2022
Good customer service
Quicker than expected. High quality product and customer service.
21 septembre 2022
My item came damaged unfortunately
My item came damaged unfortunately, I sent an email explaining this with photo evidence and I had a replacement with in a few days out standing service, have used tracks direct twice now and would recommend defiantly.
2 septembre 2022
On Track
Easy to order, Good measuring guidelines, speedy delivery and good quality track.
5 septembre 2022
Top quality
Not yet fixed but very happy with quality of product and the fixings supplied for fixing to the wall. Very well made and strong. Helpful advice provided pre purchase. When one small part was missing from my order it was instantly despatched. Not cheap but it will last a lifetime. Fixing instructions could be improved for first time diy'ers, eg the diagram of a passing bracket shows a normal bracket. Excellent service from Tracks Direct.
23 août 2022
Easy to use measure guide quick…
Easy to use measure guide quick delivery and fitted perfectly.
Highly recommend and will use again.
21 août 2022
It does not work.
18 août 2022
Réponse de Tracks Direct
Hi,
We are so sorry that you have had issues with your order!
I have asked one of the team to get in contact with you urgently tomorrow to try and get the issue resolved.
If you need to contact us via e-mail, sales@tracks-direct.com, please use ticket number #1060608667 in the subject title to ensure we can track your issues quickly for you.
Many thanks
Fiona
First class service
14 août 2022
Brillant product and service
8 août 2022
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