Tradepricesdirect Avis 7

Ordered in January. 50% paid up front after fitters mearured up. Waited. Waited some more. Got told our order would arrive on the next batch. Three times! That was weeks ago. Phoned, emailed, messaged. No answer. Section 75 initiated. Avoid at all costs.

Just a heads up for anyone thinking of dealing with Mr Craig Gilbert-Prince - he is a professional scammer. I have it on good authority that he has closed and reset up this business multiple time, he doesn't pay his staff and he doesn't care to follow up on orders once you pay your deposit. All he cares about is getting your money in his pocket, hence why anyone who was lucky enough to get their job fitted had to wait 12+ weeks to do so. The man does nothing but lie, and from what I've been told he owes his staff thousands and thousands of pounds. What an awful human being.

Oh by the way - you published your customer's personal details on your old review page Craig. The ICO will be hearing about this.

I placed an order in December 2025 and now 22/4/26 still no delivery. I made the mistake of paying in full as i was told my composite door and 5 windows would be fitting within 5 weeks. I am still waiting. I have requested a refund for the full amount of £5140 and no one is getting back to me now. I am so upset and frustrated. This company couldn't do enough for me when i first made a query. emails are ignored only people you can speak too are switchboard. DO NOT USE THIS COMPANY.

Scammers, paid deposit and now they have disappeared , website, Facebook and instagram, phoned 4 times last week with the promise of someone will return the call, never happened, and can't get past the person answering the phone!surveyor must be a con artist too, to come round measure up and i even mentioned the bad reviews but no all was fine according to them! Going through bank to try and get money back and reported to police fraud. Don't touch these people!

Zero stars.
Trade prices direct have changed the name of their company and then closed their review page on here, I assume because there are so many unhappy customers.
I cancelled my order before it was even sent to the manufacturer and requested a refund in full because I started seeing a huge amount of terrible feedback about both the owner of this company Craig and their practices.
I cancelled my order before it was sent to the manufacturer (there were delays with even getting the specifications and then they were all wrong so I completely lost faith) They have promised my refund has been sent but unsurprisingly it has not and I’ve had to make a formal charge back with my bank.
I’ll be contacting trading standards to report them.
We have a young family and times are really hard and it’s just devastating to be treated like this. I hope anyone that anyone who works for trade prices direct takes a long hard look at themselves.

Beware: Due to high number of negative reviews they deleted their original Trustpilot page!
Check out: constructionmaterialsdirect.com.

Paid deposit of £4427 on 22 January 2026 to the company's CEO, Craig Gilbert-Prince. Promises have been made by both himself and the design team that the delivery/installation of the windows and a no frills composite door will be fast and done by the end of February 2026.
Following the payment they instantly seemed to lose interest in managing or even just initiating the order.
I was also unfortunate enough to get Jack as case handler, who I can see featuring in many of the negative reviews here. Despite their commitment, both in emails and via phone, that the manufacturer’s specification for my approval would be produced within 48hrs of the deposit paid, I had to already repeatedly(!) chase him at this stage for the order document, which he finally produced on 28th January, with a week delay. The company's CEO claimed that my emails went into a junk folder. Absolutely ridiculous!

There were already issues with the specifications and the wording of the email, basically asking me to take responsibility for their surveyor’s measurement, which I have refused and raised via email. This was ignored and I had to chase again repeatedly(!) and by then I was already asking for a refund given the unreliable and negligent nature of their communication.

On the 3rd February, they replied implying that I’m not allowed to get a refund, because paying the deposit is a “commitment” to the order, contradicting their previous emails stating that the manufacturing only starts after I approve the order and specifications. I agreed to the order, after being given reassurances that the company takes responsibility for the measurement of their own surveyor.

As per previous emails, they were supposed to communicate manufacturing lead times after this. I again had to chase for this basic information. They finally said 10 working days at that time.

After repeated chasing emails Jack’s incoherent excuses started:

On 24th February: “sometimes windows get made and the delivery can be delayed due to logistics and many other factors”. He refused to indicate a deadline for installation.

On 27th February: he changed lead time saying “normal lead times for these windows is 4weeks”, and that there is “manufacturing backlog” and that’s not their responsibility.

2nd March: he said “dug further into your order” and he came up with a new excuse that the “composite door has longer lead time” and “I would not expect the delay to exceed 21 working days”. That would give them to get installation done by 31st March.

6 March: I have informed them that I contacted the manufacturer myself and they do NOT experience manufacturing delays. Windows take 2 weeks, composite doors 2-3 weeks to produce. They ignored this email.

In the meantime, significant number of negative reviews appeared on Trustpilot mirroring my experience of delayed delivery often for months, contradictory excuses and constantly being lied to by TPD.

13 March: another chasing email sent. CEO replied using exaggerated language how hard the team works being “nationwide”, synchronising diaries etc etc and made further false promises to set a delivery/installation day by 15th March and that he “personally reach out”. He didn’t!

16th March: Still no delivery date provided. Chasing email sent. Further contradicting excuses made by Jack stating that windows are “still in production”, despite TPD’s CEO promising to set a delivery date by the day before.
Complaint made and a final ultimatum given that I require them to install and deliver by 31st March, as promised before. Email ignored once again.

31st March: still no communication, no windows or door installed whatsoever after nearly 3 months!
I initiated a chargeback via my bank on this day. Surprise, surprise TPD Teresa emailed me a few hours later with an “update on order” and further excuses saying that they experienced manufacturing delay with final production and that they’d contact me with a “clear update” by 3rd April. Needless to say they have NOT!

This is now 7th of April and they made no contact whatsoever, delivered and installed no windows or door and I strongly believe they haven’t even placed my order with the manufacturer!

Please do not use these make-believes, only if you are keen to be fleeced, ending up with no windows at all.
Their so-called CEO should probably focus on running his company rather than making videos for social media talking about “cowboys within the industry “. Don’t let him to take you for a ride!

AVOID by all means!

Anybody else left in the same situation please contact BBC’s Rip off Britain. This company needs to be exposed in the national media.

I have had the most terrible experience with this company, repeated delays, promises of delivery dates, months and months of delays, outright lies being told about my order status. I have now accepted that I will not get my windows and had to take action to get my money refunded.

They have recently created a new Trustpilot profile. Before ordering search reviews for constructionmaterialsdirect .com which contains customer reviews of their experiences with TPD. These people will do everything to hide evidence of bad reviews. They post on instagram photos of instillations claiming they’ve done a great job, where those same customers are in ongoing disputes with them over the quality of instillation. Please do not order.

Positing this purely to help other people avoid getting into the same situation I have.