Trailersplus Avis 10 826

Great products and service..overall great experience..

Robert was great to work with! Knowledgeable, fast and extremely nice. Willing to go the extra mile for us, we walked in with a budget and he was willing to do everything he could to help us stay within this budget. We were in and out quicker than expected and took home a brand new 20ft cargo trailer. We will definitely recommend these guys.

The whole deal was excellent and the service was better than excellent..... thank you very much and God bless

Trailers Plus came to my rescue when I unexpectedly had a trailer parts failure driving from Arizona to San Francisco! Without them I would have been stuck for the night in Redlands, but they were my knight in shining armor. Totally professional, easy location to get to, and they fixed my problem for me and mm back in the road in no time, and after hours too. I was not expecting to find someone willing to go out of their way for me, what an amazing experience, Thank you thank you Tony the store manager - you saved me and I don’t know what I would have done without you. Blessing to you, as you have blessed me

Knowledgeable about the trailers and the financing aspect. customer friendly employees.

Here is my review of the service during the purchase of my trailer.
1) Jessy Horeath- I was told that my sales staff's name was Aaron. However, it was someone else. I'm unsure what happened to Aaron. Jessy opens the gate and stood next to my driver's side. As soon as I role down on my window, he yelled at top of his lungs-"Do you agree that you'll not sue me just in case of coronavirus?" At first, I couldn't understand his question because I was so shocked by his yelling. I told him not to yell, and I told him I can hear him just fine. Jessy replied, "I yell like this all the time. This mask makes me yell." I wanted to cancel the app and go home, but I didn't because I needed a trailer. After I signed the paper, he went back to his office for some reason and did not come back for a long time. As I tried to decide whether I should turn around, he came back out again. He did okay on explaining things about the trailer but did poorly on answering my questions. He also yelled at me when I went inside of the trailer ( I only followed exactly what he did.) to see any cracks at the front corner. I'm unsure why he was so disrespectful, unwelcoming, and abrasive towards me. It made me wonder- is it because I'm an Asian? Is he expressing coronavirus- related stress at me believing I'm partly responsible? Is he just having a bad day? I want to tell Jessy. I'm a tax-paying U.S citizen. I have been working as a registered nurse for 17 years in the U.S. The world is changing...regardless, you should never bring personal baggage to work.
2) JR Boyd- Professional. I have no complaints about him, only compliments. He listened to my concerns, and made an effort to accommodate my needs- i.e JR drilled one of the metal holes to fit the locks better, and etc.

Service was excellent, people were great, don't quite understand the way you have to reserve and make an appointment to come in but I guess due to COVID that's what you have to do nowadays but we were lucky and somebody didn't show up for their appointment and we walked out of there with a trailer that we needed and they met all of our expectations and went over and above of what we needed and it was a pleasure working with everybody there. We're recommending them to anybody and everybody we know who needs a trailer.

Kevin was great to work with. Very knowledgeable of the product and the trailer is very well made. Thanks for the excellent customer service.

Trailersplus had exactly what i needed at a good price. The sales reps that helped me both on the phone and in person were friendly, knowledgeable and efficient.

The staff was very helpful and took the time to explain the different features of the trailer to make sure I got the one that fit my needs best.

Very knowledgeable and organized with the environment we’re all living in. Professional and thorough with explaining and answering all my questions.

The guys were very helpful and right on time. The mgr runs a tight ship, I owned RV Sales 101 which was right around the corner from you all, and I was a Pace Dlr. I am very happy with the trailer and would recommend the Dlr y TY I my friends

The maner in which you make appointments is not very efficient. Also it is very inconvenient not to be able to talk directly with anyone in the store.

Excellent service, very professional, speedy setup, thank you for your assistance.

Great customer service on the lot. Stickers and paint peeling on the back gate by the time I got it home... trust the issue will be resolved shortly....

Poor quality control Flooring plywood separating from metal dura frame. Bare wood bottom of trailer no protective coating

Total chaos, disorganization, confusion, frustration, rediculous amount of paperwork, ridiculous experience when trying to buy my THIRD trailer from this company. The IT system failed, no backup, and the store didn’t have WIFI and tried to say their IT problem was really my fault!....that I had an old smart phone, trying to blame me the customer....btw my smart phone is less than a year old. The workers in the store were trying hard to get an archaic, paperless system to work with no back up...making me sit there for an hour while trying to download documents to my phone....which failed, and failed, with no back up!.....I won’t be buying my next trailer from this store!

GREAT SERVICE BY TIM IN FOREST LAKE, MN DEALER