TRANSFAST Avis 2 717

TrustScore 1 sur 5

1,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

pediram me para fazer dois pagamentos, um de seguro, outro de taxas de selo reembolsavel e tenho o produto para chegar desde dia 19. mandei os comprovativos, falei com o meu banco que garante a transf... Voir plus

Noté 1 sur 5 étoiles

BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... Voir plus

Noté 1 sur 5 étoiles

They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de transfert d'argent
  2. Conseiller financier

À propos de TRANSFAST

Informations provenant de diverses sources externes

TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.

We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.

TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.

With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.

TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.


Coordonnées de contact

1,0

Mauvais

TrustScore 1 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Totally mess..do not send your money through them..pathetic

I initiated the transfer with them and they initially mentioned that it will take 5 business days, but even after 5 business days, there was no transfer and they asked me to send the documents again, which I already uploaded on their portal earlier, I still tries to upload the documents but there is freaking error that upload failing and cannot upload documents, on informing the same to customer service agent, they said they can't do anything, and they cancelled the transaction. Now even after cancelling the transaction, I am still waiting for more than a week for the amount to be refunded, not sure how they can play with someone's hard earned money. This is totally waste of time as money does not reached back home on time, and all because of their pathetic service and failed to deliver what they guaranteed. Now I am still waiting for the amount to be refunded. My transaction number: 33TF191006213

Here is how they are making money; every time you make a transaction they earn interest first by taking 3-5 business days to deposit and then they cancel your transaction and take another 6-7 business days to refund. Imagine millions of dollars and their fees.

14 avril 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

We apologize for your transaction to be posted for so long. Regarding your documents, please note that we have a know your customer process, that requires us to ask you for some documents. Unfortunately, our system has reject the documents that you have submitted. We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

Noté 1 sur 5 étoiles

They Didn't wanted to give me a full…

They Didn't give me a full refund worst service.

25 mars 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

Hi Beto,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Noté 1 sur 5 étoiles

FRAUD stay away

FRAUD stay away. You can see now after 14 days they are saying they will refund the money. I provided all information and multiple phone numbers.And as everybody knows all information must be provided BEFORE money is sent. I have written multiple emails and reviews (see below) and always an automated letter with a false statement. They are just incompetent crooks. It is a huge risk to send money with Transfast. Now we will see how fast they refund the money they stole from me and held for weeks. Do not make any transfers with Transfast there are plenty of reliable honest companies like World-Remit and Transferwise.

18 mars 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

Hi Rafael,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

Rest assured, your refund will be provided given the 5-7 business days timeline from date of cancellation.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Noté 1 sur 5 étoiles

Lost money

Lost money. Trasfast is a fraud. Sent money 12 days ago and I only get automated answers like below. Transfast is a Fraud to steal money. I Reported to FBI Transfast but it is a small amount for the FBI. If you have been robbed by Transfast please report them so we can get our money back from these crooks

17 mars 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

Hi Rafael,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

We have requested cancellation of both your transactions. As you and your recipient refuse to provide the necessary information to complete your transactions. Refund process takes 5-7 business days.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Noté 1 sur 5 étoiles

They say i didnot pass their initial…

They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. It's already on my posted transaction. Don't use this service. Customer service is very bad.

4 février 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

Hi Terrence,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you. Please provide the transaction information so we can look into it.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Noté 5 sur 5 étoiles

Fast, reliable, and good rates

I was referred to Transfast by an Aunt, and I’m just mad she didn’t tell me about them earlier. The rates are good, the transfer times are quick. Done quite a number of transfers to them and sometimes, it was a matter of hours or even less than an hour for the money to show up in Nigeria. Their customer care are also very responsive without sacrificing security. I’ll recommend them to anyone trying to send money to Africa.

24 janvier 2019
Avis spontané
Noté 1 sur 5 étoiles

It took too long to send my money

It took too long to send my money. I will not use this service again

24 janvier 2019
Avis spontané
Logo de TRANSFAST

Réponse de TRANSFAST

Hi Dan,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you. Please provide the transaction information so we can look into it.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Noté 5 sur 5 étoiles

Very satisfied

My experience with transfast is been very quick and efficient. My first time I sent money, I chose the wrong plan. But now I don't have any problems with their services. Very reliable and very efficient service. I'd refer my friends and family. Thank you for your service.

24 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

Consistently best rate, but takes a little more time

Transfast gives the best rate consistently. There is no transfer fee or hidden fees. The transfer takes more time than all other services known to me, but I can wait for getting a better rate. Adding recipients and funding sources is also very easy and the website is easy to navigate too. I love Transfast and use their service as much as possible.

23 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

i have had a great experience ,with…

i have had a great experience ,with your service , been very pleased with your service , i have used other money transfer service,s .but this one has been the best i have used , . i will tell family and others how happy i am with your service. tell them to use your service . thank you for your great company , sincerely Joseph Lade

23 janvier 2019
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus