Transporthubuk Avis 

280
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Minibus booked months in advance, deposit paid. Confirmed several times. No details ever provided for the driver. No contact from any driver. No minibus ever arrived. They now want to keep the d... Voir plus

Noté 5 sur 5 étoiles

I hired through this company for a minibus for our pick up & drop off to & from haven. I had never booked through a company at first so I was very wary but Taylor who I spoke to and was communic... Voir plus

Noté 5 sur 5 étoiles

I recently was in the position of needing to hire a minibus to transport several people including a disabled person to a function The lady that I spoke to I believe her name was Emma could not hav... Voir plus

Noté 5 sur 5 étoiles

The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on... Voir plus

3,7

Moyen

TrustScore 3.5 sur 5

280 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 44 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(280)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Service!

We had a great, very considerate driver who took brilliant care of us. He was very punctual, lovely to chat to, a very safe driver and he made us all feel welcome in his van. Great service! Also I loved the way the booking took place. Felt well taken care of from the start to the end.

6 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Alex Hart was very good at communicating the booking and driver info for the 20 seater bus we hired.
Both journeys too and from the airport were on time and smooth. Great service !

24 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Experience with Transport Hub UK

This is the first time we have hired a vehicle through Transport Hub UK and we are very grateful to be helped by Emma with all our clients' needs. Not just 1 or 2, but we rent more than 20 vehicles during our clients' trips to London. The car is in good condition, the driver is neatly dressed. Emma is also very responsive and proactive in communicating, making it easier for us if we need changes or assistance immediately.

29 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Would have been 5 star

Would have been 5 star if progress is communicated. Downpayment was done on a Wednesday but no communication until Saturday. In those days of silence, i thought i was scammed ☹️. I put my trust in the reviews that this is legit. In the end, our trip for the next Monday went smoothly. Thanks to sarah who arranged our journey!!! Will definitely try next time. Hopefully, communication by then is improved.

27 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Hen night return

Correspondence from start to finish from driver Lorraine was 1st class, additionally she was very accommodating when our needs changed slightly as she had no issues with any changes we asked of her .

25 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

All good

All good. Arrived on time. Polite and friendly driver! Would definitely use again.

27 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Good experience

Great experience, Alex Hart was very efficient and helpful (especially in dealing with a last-minute change due to a train strike) and our driver Mohammed was very kind. Would book again!

8 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service & Comms

I only came across this company by searching for a local minibus company to get a group of 10 of us into London. everything was seemless, from the initial booking enquiry with Sarah who updated us with any changes, to our driver Daniel, nothing was an issue or problem at all. Will 100% use you again. Thanks so much

11 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Sam Lee organised our coach hire, driver contacted us 2 days before pick up. Nice coach and polite driver. Coach arrived early on the day.

Easy booking and good communication - would 100% book again

Thankyou Sam and transport hub uk ❤️

11 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Good communication with the agent Sarah and friendly driver…

Good communication with the agent Sarah, who handled our many queries about timings, prices, multiple journeys and drivers very efficiently.
We waited a day or two to get the driver's name once the booking was confirmed, but it was a bank holiday weekend so can be expected.
The driver was really good, turned up on time, very easy going, friendly, communicative. First time using them and can't fault the service.

7 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Didn't turn up!!!!

The one star is for the original quick communication.
We booked a bus transfer for 21 people from Stoke to Liverpool for a hen party. I booked the transport to leave at 10.30 to be in Liverpool for an activity at 1pm. Initial communication was thorough and fast. £200 deposit paid.

The buses did not turn up!! I rang the company 4 times, one time i was transferred and the phone went dead I was told that Sarah who organised the booking was off work, but she answered emails later that day.
I was told repeatedly they would find out where the buses were and call me back.
At 11.26 they rang to say the buses would not be coming but did I still want them to do the return journey!! Clearly the answer was no.

We had to organise a combination of uber taxi transfer and some people drove in there own cars.
We were late for the activity we booked, no compensation and awaiting deposit to be transferred back.


27 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Driver was brilliant

Driver was brilliant, on time very friendly and accommodating as we wasn't sure what time we would be returning. Just said call me when you're ready.

12 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

The coach we hired NEVER TURNED UP

The coach we hired NEVER TURNED UP! No one is answering the phone, and we can't get in touch with them; the number's been disconnected. That's £540 down the drain and a group of boys late for D of E. WORST COMPANY.

5 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Delivered as agreed

The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on time. He kept us informed of our progress and did his best to get us to our destination on time but obviously had no control over the hectic London traffic.

28 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend Transport Hub

We booked a very last minute (morning of the flight) bus transfer to Birmingham airport and Alex Hart went absolutely above and beyond for us.

Alex was extremely lovely and very quick with getting back to me, my family and I were very impressed with the service we received with this company. Our driver was so pleasant and also took the extra mile for us to ensure we got to the airport on time and took us directly to the entrance which was greatly appreciated with all the luggage we had with us!

We were so worried about transport as it was literally the morning of our flight but within minutes of calling we received a quote and a confirmation of transport - worth every penny and made the initially stressful morning an exciting start to our holiday. Cannot thank Alex and our driver enough!

28 février 2024
Avis spontané

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