TravelSwift Ltd. Avis 

I booked round trip transportation for 12 people to Devon from London. All went ok with the trip down to Devon but the return trip did not go as well. Seems the company decided to send 2 vehicles for the return, one for just the luggage and one for the passengers. The bag driver appeared on time and left with out luggage but after 20 minutes there was still not signs of the other driver. I reached out and it took some time for them to respond but I was told they would try and locate the driver. After about another 15 minutes I was told the driver for the passengers got into an accident on the way down and they could not get anyone for another 5 hours. We had already had to check out of our rental property and now had 12 people stranded in a remote location. I got the local transportation company to take us all to the train in Totnes which cost £200. Then we had to purchase train tickets which we were told were standing room at this point unless we purchased first class tickets. This cost an additional £1500. When I told the company we could were doing this instead of waiting for the driver they said ok. We will refund you money for this leg of the trip. They also said we will pick you up at Paddington. They did not tell me they woikd charge me £250 to transport us from Paddington to SoHo. Had they have done so I would have just booked Uber XXL which would have cost less. Needless to say this was all very stressful and expensive and total trip took over 9 hours to get back to our London hotel. I understand that this accident was not in the control of the company and offering to send a driver from London for 5 hours and then have that person return was probably not a good idea either for safety reasons, the train made more sense. This extremely disappointing part of this was the refund of only £300. I felt they could have at least offered to cover the cost of the ride from Paddington back to the hotel. Needless to say, I would not recommend using them. I was just disappointed in the way they handled the entire situation.

The services provided by TravelSwift and Mr. Mark, our driver, were absolutely spectacular. Mr. Mark went above and beyond with our needs and was very flexible in the additions of the destinations we needed to add and remove.

The coach was very clean, and were very happy that the coach had undercarriage compartments for our items.

We did understand that there was a bit of a miscommunication on the bus not being on site for the day, but were able to manage the undercarriage items going indoors while the coach was being used for another job.

Once again, thank you for your communication in setting everything up, and thank you to Mr. Mark for providing such brilliant service all throughout!

It's been pleasure working with you very reliable and punctual, payment always on time and easy to communicate with.

Amazing service, fair prices definitely will be booking again for the future!

It was amazing

Would 100% book with this company again, never had any problems.

The travel was really nice and the service was good

We’ve been dealing with TravelSwift for a while now and always found them good to deal with and good people

Good service

We are ground transport providers for this company. We find them very easy to work with and enjoy providing the service for them.
Clear instructions fixed price quotations accepted and paid before time of of service I wouldn’t recommend them to my competitors because I can do without the competition lol happy to work with them

Dealing with a trusted company and you don't have to be afraid to pay in advance they keep there promise

Disappointed at the service offered , paid 200 pounds for a journey which at the most would have costed 50-80 pounds max via other means. The biggest disappointment was we paid to carry 12 large suitcases 2 cars provided one car was still bigger and the other was a tiny station wagon. It would have never fit so many suitcases. Personally I feel we were over charged and not even given one larger car, we were lucky we had cut down our luggage to just 4 large bags. Booking ref TS-1119

Note
I also emailed on 18/3/25 to specify below which was missed, the car sent would never fit it, the second car had no space at all.
With respect to the luggage we are a total 12 people so anticipate a mix of small and medium size 10-12 pieces

Completely let down by these people
Given a quote which then they resinded
Because they said return journey then tried to up the price by another £400.00 as tried to say it was one way were as it clearly stated it was return journey never to be used again

I can’t thank Travel Swift and our amazing driver Rony enough for such seamless and great service from booking to end.
Booking was easy and communication great at all times and Rony on the day was just fantastic and so helpful, nothing was too much trouble. Thank you so very much will be recommending and using you again xx

Highly recommend Travelswift for anyone needing group transportation!

Avoid this company.
Terrible customer service. Seriously book someone else.
We had a booking for 0200 on the Sunday morning (which they didn’t read correctly). They sent confirmation saying 2pm (which we didn’t read correctly). Mistakes on both ours and Travelswift’s part. Bus obviously didn’t turn up at 0200 as company had mistakenly booked for 12 hours later.
We rang to enquire about a refund as the bus never went, due to mistakes on both parts. We were told ‘they were going to send the bus anyway’ and that they’re keeping the money. Spiteful and unhelpful, and clearly greedy. Seems like the type of company that is fine… as long as nothing goes wrong.

Initially no issue with this company. Having made my booking, I later realised that they had the time wrong - they had confused 0200 with 2 pm, annoying that a travel company could not use the 24 hour clock. Because this was beyond the cancellation time, this company did not refund at all, despite no service ever being provided. Poor customer service, considering their supposed dedication to the customer.

At 11am, Our van broke down in the middle of the highway, leaving us stuck without food, water or toilet, with 2 seniors and 3 children in our group. By 330pm we were getting restless that no help has arrived.

Thankfully, we were able to contact a roadside assistance company (Ravenscroft). The kindhearted gentleman named Simon moved us to a safe place in Winchester station where we were able to get some food and water.

Travel Swift's 2nd van finally arrived at 530pm to pick us up and take us back to London.

Not only did we miss our trips to Bath & Windsor, but our whole day was wasted, leaving all of us shaken and distressed by the end of the day.

We asked for a refund for the trip or compensation for our Bath & Windsor tickets, but we were told that the company is not liable for vehicle breakdowns.

We were assigned an inexperienced driver, our van broke down on the highway, and we kept being told that another van is coming in the next hour or so but it wasn't true. We ended up waiting for ~6 hours. They called for a tow truck but we had to call for help to take us out of the highway on our own. We spent GBP 250 to have a company bring our family of 11 to a nearby train station where the replacement van picked us up in the end. Our entire day was wasted.

Update after response from company:
Of course, we understand that vehicle break downs happen and sometimes cannot be prevented. But did your driver report that it was he who burnt the clutch of the van? You claim that you "ALWAYS" prefer clients over money, but when we had been waiting at the roadside for hours and starting to feel anxious and thus kept asking for updates, your agent threatened to cancel the replacement car and told us to just book an Uber ourselves. No Uber driver would have picked us up from that area. Is this how you care for clients? You had called for a tow truck to take the van, which arrived way before the replacement van. Lucky for us that the tow truck didn't leave without ensuring we were safe and out of the road (which we booked ourselves, by the way). Lastly, you tried to take down my review twice, first by reporting that I had written something illegal, and a second time by claiming that I had reviewed the wrong company. You apologized only after both actions failed. An honest company would not have done that.

While it is true that the first and last trips were ok, but the way the vehicle breakdown incident was handled and the way we were treated during that time compelled me to write this review. After all, you did say that vehicle breakdowns can happen and is beyond your control. Who's to say that this experience we had will not happen again to others?

I was a little skeptical at first as this was my first booking with this company. All communications was done electronically but I was soon reassured by the prompt responses from the sales representative.
My booking was for a group of 14 travelling from London to Birmingham to attend a family funeral.
The minibus was clean and spacious and our driver was polite, helpful and professional.
I would definitely use this company again.
Thank you Travel Swift for making a difficult day pleasant.