My most recent order from Trotters was brilliant. I bought a few jellycats and some lollipops which are divine! I am so pleased with my order, thank you so much Trotters. I will be back 😊
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Lisez les avis des autres
Have bought several items for my grand daughter from here online, especially the hair bows which are good quality and made to last. Ordered her shoes too and mum was thrilled as was my little gran... Voir plus
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I took my daughter for a haircut at Trotters Westfield. Charlotte - the hairdresser - was incredible with my daughter - reassuring, fun and engaging. Great haircut and experience overall. She kept... Voir plus
L'entreprise a répondu
Trotters Selfridge Haircut This is a shocking place to get a haircut. Reminds me of those cheap £5 places in central London and to find it in the middle of Selfridges. Poor quality of products they... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover our Latest Collection for Girls, Boys & Babies. Free Returns - Shop Now. Fast Shipping. Click & Collect. Worldwide Delivery. Free shipping over £75. Types: Dresses, Shoes, Ballet Shoes.
Coordonnées de contact
London, Royaume-Uni
- 0207 123 5172
- customercare@trotters.co.uk
- www.trotters.co.uk
3,4
Moyen
58 avis
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A répondu à 66 % de ses avis négatifs
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Have bought several items for my grand…
Have bought several items for my grand daughter from here online, especially the hair bows which are good quality and made to last.
Ordered her shoes too and mum was thrilled as was my little grand daughter.
Lovely range of colours great for special occasions and well made even offering a measuring service, for shoes. During the pandemic we ordered a shoe gauge which came promptly and was useful for ordering online.
Lovely packaging great service and quality products. Shall return.
12 mai 2022
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for your comments. At Trotters we strive to ensure that our products and service meet with our customer’s expectations and are therefore delighted when our customers big and small are pleased with both. We are very grateful that you have taken the time to share your recent shopping experience.
Many thanks,
Trotters Customer Service
My order arrived well packaged
My order arrived well packaged, their customer service is prompt and friendly.
23 avril 2022
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you so much for taking the time to leave us feedback. We are happy to know that you are happy with the products and service received and have enjoyed your shopping experience with Trotters.
Many thanks,
Trotters Customer Service
Lovely company
Lovely company, always very pleased with my purchases and will continue to buy from for many years to come!
27 février 2022
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for leaving us your review !
We really appreciate your taking the time to leave us your comments. Our customer feedback is always helpful as it enables us to ensure that we are meeting with the high quality and service standards our customers expect of us and make improvements whenever possible.
Please do let us know if we can be of any further help or assistance and thank you again for your lovely feedback.
Many thanks,
Trotters Customer Service
Overpriced - Won't be returning
£20.00 for a very poor haircut! not great service, hair cut was not straight , not consistent -
Staff - rude & blunt - if you don't want customers asking the price then display the price with or on the article for sale.
Won't be returning - not for a haircut nor for there other merchandise
22 février 2022
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for leaving your feedback.
We are really sorry to learn that your recent hairdressing experience and visit to our store was disappointing and fell short of your expectations.
Should you wish to reach out to us directly, we would be very glad to hear from you and can be contacted directly on customerservice@trotters.co.uk.
Please do leave us your contact details if you are happy to receive a call back as your feedback would be invaluable to us. We thank you again for your time.
Many thanks
Trotters Customer Service Team
Trotters uses Treadwell now to book…
Trotters uses Treadwell now to book haircuts.
I had difficulties to use the app on my Iphone and ended up having the haircut charged twice on my card as the app crashed on me a number of times, making me lose the appointment that I wanted. I ended up to chose an appointment another appointment for which I was 10mins late at the store due to road works traffic. I waited over 5 mins to speak with someone to say that we eventually arrived so I missed my late arrival timeframe, even though the hairdresser was late and was doing the still the previous appointment. In the time I managed to explain my situation, the Hairdresser had already started the next appointment early.
Nothing could be done to slot me in, even though my time was used by someone else.
And of course no refund as the booking was online and my appointment was supposed to be finished by then. £20+ taxi waisted for no haircut. Such a shame as I used to like the service. I will no longer come to do my kids haircut there.
1 novembre 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you very much for leaving your feedback.
We are very grateful that you have taken the time to share your recent hairdressing experience and are sorry if on this occasion you feel we have fallen short of your expectations.
Should you wish to reach out to us directly, we would be very glad to hear from you and can be contacted directly on customerservice@trotters.co.uk.
Please do leave us your contact details if you are happy to receive a call back.
Your feedback really is invaluable and we thank you again for your time.
Many thanks,
Trotters Customer Service
Lovely product, rip off postage charges in Ireland
Have ordered a few times from Trotters, the clothing/shoes have always been really beautiful and fabulous quality. The reason I have marked down a star is the international shipping charge is €20 which is quite a lot and quite often it works out cheaper for me to order from Next Ireland despite the fact they charge more for the brand. The charge has doubled since BREXIT despite children’s clothing being exempt from VAT.
29 août 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for taking the time to leave us feedback.
We are delighted to know that you were happy with the quality and design of our products and that you enjoyed your recent online shopping experience with Trotters.
Unfortunately due to Brexit, the costs of delivering orders to the EU have increased significantly. We make every effort to provide our customers with the best value possible and have now introduced the option of selecting a duties paid service for all orders to Europe by selecting to complete your purchase in Euros. Alternatively, should our customers prefer, we are also happy to offer a non-duties paid service where any duties and taxes owing can be settled locally once the parcel has arrived at its European destination. We hope that by offering this option, our customers will feel they have complete visibility and choice as to additional duties costs and choice over preferred shipping options.
Please do let us know if we can provide any help or assistance at all and thank you again for your lovely feedback.
Many thanks,
Trotters Customer Service
DO NOT let them cut your childs hair
We went here for my son's first haircut. The lady who cut his hair completely disregarded everything i wanted (to only have a small amount taken off) and cut a huge amount off. He was incredibly distressed by the whole situation as it was rushed and impersonal without any acclimatisation. It has ruined my memory of my son's first haircut. I have been extremely upset since as this is the last thing i wanted for such a momentous occasion.
AVOID AT ALL COSTS IF YOU DO NOT WANT YOUR MEMORIES RUINED!!!!!
21 août 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for your feedback. We are very saddened to learn that you were unhappy with your recent instore hairdressing experience. If we have not met with your expectations or you feel let down on this occasion, we sincerely apologise for this. We take all feedback on board and if you are happy to reach out to us directly we would be very glad to hear from you. Please contact us directly on customerservice@trotters.co.uk and let us know if you have a preferred contact number you would like to be called back on to discuss.
Many thanks,
Trotters Customer Service
Beautiful girls’ dresses
Ordered the Annabella Bow Dress for my granddaughter. The dress is beautiful and It was delivered quickly. The material is really good. They even sent a complimentary sweet with it.
Have ordered more dresses now.
17 juillet 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for taking the time to leave us such lovely feedback. We are delighted that you are happy with the products recently purchased and that you have enjoyed your online shopping experience with Trotters.
Many thanks,
Trotters Customer Service
Great customer service
Great customer service! Very nice staff members who always go out of their way to provide the best shopping experience.
30 juin 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for your lovely comments. At Trotters we will always strive to ensure that our products and service meet with all our customer’s expectations. We are particularly happy to learn that you enjoyed your recent shopping experience and are grateful to you for taking the time to share your feedback and leave a review.
Many thanks,
Trotters Customer Service
Waited 7 weeks for an order
Waited 7 weeks for an order. Sent a few emails. Heard nothing back at all. Finally got a call today saying they apologise it’s still in their head office they haven’t sent it out yet!!! My friends baby is now too big for the order I had bought!!! Apparently they’re doing a refund...doesn’t really help me waiting 7 weeks, my friend not getting the present and now having to make another order somewhere more reliable. 2 hours of my life wasted!!!!!
12 mai 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for sharing your recent shopping experience with us. We are really sorry to learn that you were disappointed during your recent shopping experience with us. We hope that by reaching out directly we have been able to provide further help however, if we can be of any further assistance with this issue please do let us know either by reaching out through our livechat service on the website which is active anytime between 9-5.30 pm or by emailing us at customerservice@trotters.co.uk.
Many thanks,
Trotters Customer Service
Quality of products are great
8 mai 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you so much for your feedback. Your comments are very useful to us as we always try to provide the best service we can. We are pleased to know that you are happy with the quality of our products.
Many thanks,
Trotters Customer Service
Great service
Couldn’t fault service. Paid extra for quick delivery and got my package within 2 days and I am based in NI. Delighted to have found this shop :)
14 avril 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for leaving your feedback .You have taken the time to share your Trotters shopping experience with us and we really appreciate your efforts. We are glad to learn that you were pleased with our service and hope these bought much joy to a little person out there.
Many thanks,
Trotters Customer Service
Disappointing
The order was placed on a Friday, a baby sweater. I paid extra for gift wrapping as well as the option to add a personal note.
When I had not had the dispatch confirmed by the following Tuesday I contacted the Trotters Customer Services team. The order was not shipped and the response was unnecessary rude and dismissive. I then received the dispatched order soon after, and the sweater arrived the next day. However, I was again disappointed to discover the gift wrapping was no more than Trotters tissue paper and a large Trotters bag. When shopping with Liberty London and the likes the gift wrapping is such a luxurious treat. The tiny baby jumper in the large shopping bag was a far cry from this. I searched the content for my personal note and found it on the order sheet, printed on a line underneath where it said I’d ordered the sweater and gift wrapping.
I am glad I didn’t ship this straight to my friend. At least now I was able to gift wrap it and add a note. Furthermore, the quality of the sweater was not what I expected either.
Will not recommend Trotters. There are better brands who care more about selling quality products, providing great service and who genuinely would like you to shop with them.
7 mars 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for sharing your recent shopping experience with us. We are very sorry to learn of your disappointment with our giftwrap service. Any orders placed with the giftwrap option should include tissue wrapping, a Trotters gift bag with satin ties along with a gift invoice and gift message. If this has not been the case with your order or if the wrapping received was not of our usual standard, please accept our sincerest apologies and reach out to us directly so we are able to refund this for you. We are grateful to you for sharing your feedback and if we have not met with your expectations on this occasion, we are sorry and appreciate your taking the time to leave us feedback. If you would like to reach out to us directly, we would be very glad to hear from you and can be contacted directly by emailing customerservice@trotters.co.uk or through our livechat function on our homepage.
Many thanks,
Trotters Customer Service
Lovely clothes, terrible quality...
Clothes are beautiful but extremely poor quality, I have purchased jumpers which have bobbled and faded after being hand washed and hair bows which have unravelled - on contacting their customer services department I was told there was nothing they could do as the items were purchased 5 months ago - this is irrelevant. I would not waste your money.
5 février 2021
Avis spontané
Réponse de Trotters Childrenswear & Accessories
Thank you for leaving your comments. All customer feedback good and bad is shared internally and taken on board as we strive to improve and offer the best service and products possible. We are very grateful that you have taken the time to share your recent shopping experience and if on this occasion we have fallen short of your expectations, we offer our apologies and would welcome the opportunity to discuss with you. Our customer service team can be contacted on customerservice@trotters.co.uk and should you wish to be contacted directly to discuss please do let us know.
Many thanks,
Trotters Customer Service
Trotters is a scam
Trotters is a scam! On November 24th 2020 I placed an order on Trotters online for holiday gifts for my son. When on December 4th I had still not received my order I contacted customer service who said the package was lost and took upwards of ten days and countless emails to finally offer to send me a new order, and nothing else, even though it would be too late for the holidays. I accepted this offer and 12 days later have still not received anything and have had no response from customer service. I took a chance on a new company who charged my credit card for my purchase and never sent any goods. My son did not receive his holiday gift and Trotters went silent. This company is clearly participating in some sort of large scale scam and are criminal. Do not purchase on Trotters, there are so many other reliable, luxury UK clothing based sites I have purchased from, Pepa and Co. and Childrensalon for example. Trotters will take your money and disappear!
27 décembre 2020
Avis spontané
Adult shoes. Limited sizes
Bought adult shoes. Great service and lovely items. Only reason they didn’t get 5 stars is that it’s a little tantalising and misleading to show certain styles and colours as available in grown up sizes and they’re NOT in the largest size. Took 2 emails for them to admit they weren’t ever available in certain colour ways and the size I needed (as by their own admission they come up small), although it appeared so online
27 mars 2020
Avis spontané
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