Truestays Management Avis 7

Prestige Point, Liverpool (Truestays) – An absolute disgrace!
This was our first ever Airbnb stay, two couples celebrating an anniversary and it wasn’t the rain that dampened our trip to Liverpool, it was Truestays. The apartment looked great on pictures, decorated nicely, but the reality was shockingly neglected and falsely advertised.

• Kitchen had THREE mugs, THREE forks, THREE knives, THREE spoons. Four adults could not sit down for a single meal or coffee together without washing up mid-bite. Kitchen walls had old food splashes and stains.

• Bedroom lamps had missing lampshades – just bare glaring bulbs.

• The sofa was completely broken: Frame collapsed, wooden slats on the floor. Very dangerous and our complaint to truestays was ignored.

• “Free parking” was the biggest con. No permit provided despite being advertised. Truestays told us to either risk fines and they would “have them cancelled” or walk 30 minutes to a multi-storey carpark… We booked this apartment for the private parking. We now have two £100 parking tickets that four weeks later, are still not cancelled despite endless “we’re dealing with it” messages. We had to seek assistance from Airbnb, in which they had to refund us £200 because Truestays are simply incompetent to help and the fines needed paying.

• The front-door coded lock was infuriating – Confusing instructions, took up to 10 minutes every single time we got in or out.

Their only “compensation”? A late check out and a pathetic 10% off voucher for a future stay.. As if we’d ever give them another penny and frankly an insult to our complaints.

Truestays communication was poor, zero ownership, zero respect for their guests, full of empty promises.
DO NOT BOOK WITH THIS COMPANY!!

A fantastic company to work with. Ollie and his team go above and beyond for their investors. You can trust your property to Truestays as they will not only take care of your property but also make sure that the guest experience is superb.

Great service, Ollie and his team are excellent to work with

I have worked with Ollie and his team managing my short Stay business in Stoke On Trent for the past 2 years.

Ollie and his team are very proactive, usually going the extra mile for any situation to ensure queries of any sort is resolved promptly and satisfactorily. Whenever there is an issue, they communicate promptly to try to deal with issue. They have the upto date technology to support my business and I am happy that I work with a company like themThere is trust and honesty in the system. I will continue my working with them for the foreseeable future. They are a trustworthy and reliable

Great in every way. I'm really impressed by True stays service and I look forwards to many more years of business with them

We are landlord and our property is managed by Ollie at True stays. We have received great results since Ollie took over the management and achieved the performance exactly as described.We are considering to bring more properties under True stays in coming future. Truestay is truly professional and well performing.

One word for this company AMAZING. Oille and his team took over my property with minimal fuss. They have been professional, understanding and most of all a great help when i need them the most.

I would highly recommend them to anyone looking for guaranteed rent in the Stoke on Trent area.