TruStage Insurance Agency Avis 11 061

Everything was explained to me I loved that about the trustpilot

Overall EXCELLENT professionalism; articulation, diction & clarity from my Agent. I felt like I was important to them; and that I was truly being cared for; like I was one of their very own family members!

The representative
Tracy Hanna

The experience answered all my questions

Because they take time to explain things to their customers so they can understand about everything the insurance.

I like it because he paid out if he died

I filed a claim with TruStage and have had the worst experience ever. I have been out of work for two months with no source of income and have been paying my premiums for years. The claims adjuster (Jennifer) is never available or if I leave messages for a return call she never calls back. She keeps telling me she’s faxing requests to my physicians office for the past month, but to no avail. I’ve called repeatedly to confirm this information and neither office has received anything. This is delaying the process and causing me a great deal of stress/ frustration. Strange how you can pay your policy, but when it comes time to utilize it they give you the runaround. I also asked for a number for corporate and was told there isn’t one. How ironic. I wouldn’t recommend using them.

Great questions, made me go back and read my policy.

The insurance agent that sold the policy was very professional, detailed and overall amazing!

I had a great experience with their insurance teams. For the last policy, I had the agent was a true professional—kind, patient, and clear. They provide clear explanations that made it easy for me to explore all my options, which gave me total confidence in my final choice.

E rything bout it n I really appreciate everything

These people are bunch off crooks they sold my father a life policy telling him it was a life insurance that will cover him n the family and his paid for 10 yrs and now that he passed they come saying its only an accidental life insurance policy he had but yeah never said a dam thing to him about been a accidental life insurance they had him thinking for years it was a whole life insurance we called to figure it out and they said they cant do a dam thing so yeah they robbed him 10 yrs of his money that is some serious bs they love taking people's money and dont woona pay a dime back and just come up with bs

Agents and CSR are personable, upfront and knowledgeable about policies.

The representative was very well aversed with everything and broke down everything and told me work word how things went

The representative was very kind and patient clearly trying to explain what I qualify for. Allowing me the option to choose if I wanted to take advantage of what all I could add to my policy

Communication

This company explain every little details about the policy. Answering every questions and had when I call before purchasing the policy. Highly recommended.

I am very disappointed to say that I have been paying on a burial policy since 2014 for my mother, which nobody can find. I have been on the phone for 3 days, without any success. Payments have been debited from my account for 9,655 transactions. I have called 5 different numbers and spoken to Life, Accident, and Burial, and nobody can find the policy! And I have spoken to the Credit Union associated with the account being debited, who provided me with 2 of the 5 numbers! My last and final option is the Insurance Commissioner's office!

Understanding and a person willing to work with me !