Tuff Shed Avis 147

The folks from Tuff Shed, from start to finish were polite and professional. Carl from Sales, Ron and Josh who built the shed, and Frank who completed the finishing touches and second coat of paint. Carl was knowledgeable and helped us determine exactly what we needed, we couldn't be more pleased. He also kept us informed every step of the way. The day of the install was very hot and Ron and Josh did a professional job and ensured everything was perfect and to our liking before they left. It was also hot when Frank very meticulously applied the second coat and gave us tips for care of our new shed. Top rate gentleman! Highly recommend!

I bought a shed and i can say its been pretty good EXCEPT the shingles have been falling off. I contacted tuff shed and understand my warranty was up. The issue is the shingles were never nailed down and have been falling off i nail them back on like there supposed to be and tar them. I was told that i may have been mistaken that mabe the hole closed back up BS there were no holes. I understand about warranty but improperly installed i believe should have been on them. Basically they told me they will replace it forr 1,200 dollars now why would i do this when you cant even accept that your installationen is crap ..

Now I understand why this business has so many fake reviews. Their poor customer service, lack of expertise, and inferior workmanship should be avoided.

I have 2 Tuff Sheds. The first shed was purchased several years ago and has held up except for a leaky roof I had repaired. The 2nd shed floor failed before the warranty ended. I pursued a warranty claim, but I had to persistently call the company to get a call back.

Once they finally called me back, I was scheduled for an inspection visit, but no one showed up or called after I took off work to wait for the inspector. When I reached someone at the company days later, I was told the job was complete. It took several more days to reach a manager who said he would try to visit, but he never came or called to reschedule. The manager finally visited and told me my shed floor would not be covered because I store a small Honda Rebel motorcycle in the shed, although the bike does not sit near the sinking floor spot.

My older shed held a Honda Goldwing for several years without an issue. I called the corporate office and left a message for a warranty person who stated he would investigate and call me back, but I never heard from him again.

Long Island Tuff Shed has the worst service and product I've ever experienced. Spend the money to save yourself the headache unless you only need the shed for less than 5 years.

Our experience with Rick in Portland, Maine has been wonderful. Extremely knowledgeable and follows up with all his promises. If you are looking for shed Rick is the person you want to talk with.

Thank you Neil for helping us with our roof shingles. Very grateful for your prompt attention.

I bought shed on a promotion of 6 months no interest, but they apparently sold the financing to Service Finance Company LLC and from day 1 I am now accruing some type of incredible interest rate, a $206 payment only creditted $113 to principal and $92 to interest.

The shed is great but the two installers, Fernando and Phillipe were the best. They did their job quickly, efficiently and cheerfully. I recommend them to anyone needing a Tuff Shed installation.

Tuff shed could careless about the men who are expected to go fix their builders fups underpaid overworked and never a christmas bonus. Sad

My Experience with Tuff Shed: A Warning to Potential Customers

Initially, I was highly satisfied with my Tuff Shed purchase and gave the company a glowing 5-star review. Unfortunately, my experience over the past year has drastically changed my opinion. I now feel compelled to share the ongoing issues I have faced and why I can no longer recommend Tuff Shed.

From the beginning, the shed was not adequately blocked during construction, leading to the front left side of the structure dropping. This misalignment caused significant problems with the doors and the hasp, making them difficult to open, close, or lock.

In September 2023, I contacted Stephanie from Warranty Claims in OKC. She dispatched a single technician to address the issue. However, the technician was unable to lift the shed and install additional blocks or shims by himself, so I had to assist him manually. While this temporary solution worked for a while, the same issue reoccurred in August 2024.

This time, I again reached out to Stephanie and explained the recurring issue, detailing the inadequate blocking during construction and the repairs made the previous year. She sent two technicians to resolve the problem. I walked them through the situation before leaving for an appointment, expecting them to fix the issue professionally.

Upon my return, I was shocked by what I found. The technicians had left a mess: the shims they added were protruding beyond the shed's edge, preventing us from reattaching the lattice. The hasp was barely functional, and, worst of all, the metal frame of the shed had been damaged during their work. When I contacted Stephanie to address these concerns, she informed me that the technicians were instructed only to work on the doors and refused to lift the shed as required. She promised to send another team to fix the mess but, despite waiting two months, no action was taken.

Left with no choice, I hired contractors at my own expense to properly fix the issues. I also wrote a letter to Mr. Tom Saurey, CEO of Tuff Shed, detailing my concerns, but I never received a response.

Given these repeated failures in construction quality, warranty service, and customer support, I now feel obligated to revoke my previous 5-star rating. Based on my experience, I must give Tuff Shed a NEGATIVE rating and cannot recommend them to others.

Ordered a Tuff Shed and got the run around as to when the shed would be delivered - had to wait for engineering and "the like" to get ahold of us so we could get a permit (which they indicated the if they pulled it it would cost 480.00!! and take 6 weeks which is rediculous ) Scott is the sales person that is 100% in it for sales only! We already paid for it on our home depot card so I suggest dont pay until you have written confirmation of installation. Not good - we are going to try and to get our money back from Home Depot and cancel our order Not sure how that will work - Go directly to Home Depot or Lowes and get your own installation person

My husband and I just had our storage shed from Tuff Shed installed yesterday. We both very happy with the results. From the moment I spoke to the sales representative Jerry Sims who came to my yard and helped me to choose location and suggestion to build our shed to sign documents and scheduling delivery and installation (installer Victor and Julio did great job install our shed), the process was smooth and well planned . My husband and I had a great experience and will definitely buy shed from Tuff Shed again if we need more and strongly recommend Tuff Shed to friends and families.

Dealing with Tuff Shed in Mobile was GREAT!!! Haley was a super sales representative for the company. She was an expert and could answer every question I had. She expertly guided me through the process of purchasing a 10' X 12' Ranch Pro Shed. Savannah coordinated the site plan and engineering specifications with my local code office and Ragan coordinated the construction and installation of the shed. Chris and his helper were master installers as they worked with the threat of rain on a Saturday to complete the installation in less than 6 hours. Tuff Shed is truly the Cadillac of utility portable sheds well worth the little extra you pay. As they say "You get what you pay for!!!!" They are top of the line!!!!!

Great job Tuff Shed Mobile Alabama. Did not take long to deliver and install the shed. The guy who came to put the shed up was polite, professional and thorough. I love my new shed and it’s beautiful. The Tuff Shed office staff was friendly, knowledgeable and professional. The permits were taken care of and i felt comfortable.

Purchased 16 x 24. Took Three months to install. Issues included wrong size building on order, doors in the wrong places and wrong doors on order, Missing instructions to put the building 14" off the ground. Clearance issues with installed door, huge gap at door handle on walk thru door and stairway platform wasn't installed level. The last thing was the metal roof was ordered and arrived incorrectly. It took three weeks to get the metal roof then it was installed, then it was the incorrect color. It has been a series of problems, and I have spent over ten hours of my own time working on resolutions. Pitiful.

Marco and his team were amazing. They worked tirelessly to get my large shed completed. They were professional and they knew what they were doing. They are the Orlando Tuff Shed team, but they drove to Vero Beach to get this done. I would highly recommend them to my friends and family! AWESOME WORK!!!!

We bought a shed in 2023. In March 2024, we discovered leaks. Repeated calls and no fix. Going through 4th time to fix it.

The Tuff Shed houston TX center at 290 and Wright rd in Houston is a ripe off. I ordered a replacement door on a 4 year old shed, paid $462 for the replacement door. The service manager, Tyson, didn't want to send someone out to measure it but said he could tell.me over the phone how to measure it. Then it came and didn't fit by more than 4 inches!! They remade it and sent a 1-week employee alone, he called tyson a few times, to install resulting in a door that:
1) doesn't close,
2) 80# door hinged hung with 1 inch screws in pine deco border not 2x4s that short screws didn't reach
3) door handle sideways
4) door visually crocked in opening
5) didn't even clean up their work area of the debris, had to come back next day after I called.

After numerous complaints to office/Tyson now I'm stuck with a door that doesn't shut at all!!

What a waste of time and money, terrible company! Stay away because they'll leave you worse off than you started then ghost you when customer needs a solution!!

Sept 12:
Finally I got a response from corporate Tuff Shed company, probably BBB escalated the issue because local branch on Wright rd in Houston didn't solution anything.
I have accepted a solution of local Tuff shed re-installing the door properly, this is the original solution I was asking for since July. I hope, even that they are being forced by BBB, they follow thru with the agreement to finally do this right. I'll find out someday!
Fingers crossed!

Lets start with just very poor installation and, if I could give negative stars I would. Window trim cracked while cutting but installed anyway. Siding and corner trim keep sliding down. Wrong type screws used on the door with water based paint so rust keeps coming through. Roof...shingles run off about 2" to 3" from one end to the other and, on a 12' span it really looks like s#%t. Repair man has been out several times but, can't fix the roof, can't fix the trim and what has been fixed keeps popping up again. I could have gotten something like this for 1/4 of the price from a handyman in town!

Just bought a tr-700 12/12 from the Home Depot in Riverdale nj from Paul
Great guy very knowledgeable every question we had he had answer for took his time explaining everything
I told him what I was going to put in the shed he gave his recommendation and we went with it highly recommended

Tuff Shed.
My first encounter was with Tony (sales) Excellent. Tony work with me by phone and interactive online design process put together shed that suited my needs. As far as the delivery A++ to Remi were on time, professional, polite, took precaution not to damage lawn and took time to set the level and location right where I wanted it. Thanks Remi.
Excellent customer service. Hey everyone you want be disappointed. Future Tuff shed customers ask for Remi for install.
Thanks again.
Patrick