tulu.io Avis 5

They are charges Just to charge ! I spent one-hour in the chat trying to understand and the only answer was,"there's a charge", but they doesn't know how to explain the "system rules" and where we can check before the service.

Great company and good customer service.

Wanted a $1 bag chips from their machine. They force you to download their app, which I am ok with; but then you're forced to subscribe to their service, which I don't get. I'm already paying for whatever I'm buying (or renting) from their machine. Why do I also have to pay extra? To make matters worse, they default to an annual subscription for $60/year. Somehow for $1 bag of chips, I had to pay $61! I don't even live in the building and will never use the machine again; but that didn't seem to matter to their customer service team (they asked me for 'proof' that I didn't live there - crazy). Finally got $50 refunded after way too much back and forth, and with a note extolling me not to ask for this again. Say what?!

Garbage.

The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero.

Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience.

Customer support failed to properly read or address the issue and provided generic, dismissive responses.

I will never use this service again and strongly advise others to stay away.

In late 2024, my apartment building replaced their free printer/scanner with a Tulu printer which requires residents to both buy an annual or monthly subscription and pay for every page printed.

FedEx's printers weren't working, so I bought a Tulu membership to use their printer, despite being annoyed that the printer was no longer free.

The Tulu printer would not turn on. I contacted support who responded promptly and kindly. They had me troubleshoot the printer on my own (e.g. did you try turning it on and off?). After a bit, I had enough and asked for a refund since I needed a reliable printer and obviously this wasn't it. They refunded me for the print job, but would not refund the subscription.

I had just bought the subscription a few minutes earlier for the sole purpose of using the printer that day. The fact that the support rep and even their manager would not refund me for a subscription that I couldn't use due to their own error is a poor business practice. I contested the fee through my credit card company and received the money back through their process.

From this experience, I've acquired a deep distain for Tulu. I do not like that Tulu requires you to pay for a subscription and each print job to use their completely average, unreliable printer. I do not like that their support team cannot refund someone who was not able to use their service as advertised. I would be happy to see Tulu removed from my building.