Tulup Avis 

Ordered an acrylic wall picture. Nearly £100. Pixelated image, really poor quality, nothing like what is pictured on the website. Part of the image was peeling off the acrylic too. Awful.

This mirror was delivered broken. it was packaged with no foam, or wadding protecting the glass Tulup refused to replace or refund. Amazon are taking action Do not buy from them!

Not a good quality not good customer services. They ignore my emails regarding fault in product after 3wk delivery delay then after one day it shows brown bubbles. Tried to resolve by email but not heard back been over 2 months. Bad customer service 1 star for nice picture.

Only game this company one star as I could only leave a review.
Wall art glass arrived smashed to pieces.The packaging which it arrived in was so flimsy they might as well have put the item in an envelope
Thin cardboard packaging single burst bubble wrap.
UK website goods come from Poland.
Customer service pants
Payed by PayPal for refund they asked me for my bank details really.
Should have read the reviews before ordering.
Just goes to show the shambles of this company as they can't even bother to comment on reviews
Will never order from this company ever again.

I have ordered twice with this company. Once within Poland and second time the goods were sent to Switzerland. I also had to pay the surprising amount of custom fee even though the goods were purchased within the allowed customs free limit, they have imposed the additional fee for the heavy weight goods as well. All in all a very disappointing experience .- I contacted this company to have them pay the customs fee or I wrote I would cancel the next order in process. The lady who wrote had some difficulties to calculate - she wrote it was not profitable for them to cover my customs fee because she saw the new order comparable in price. When I asked her how 30 CHF compares to 500 PLN she was unable to answer. I tried to contact them by phone. In vain. I asked for then owner's details to complain. No answer so far. I am surprised to see on the email written tulup.fr with a UK 00 44 phone number while still on other bit there is the German phone number and adress. Yes, it is true it is Polish company - based in Poland - just with few different websites ending . fr .co.uk ....de etc ... So yes there will always be customs fee for us to pay and they should clearly advertise this information on their website - as for my modest opinion. So far - there is no nsuch clarity at all - on none of their foreign extension websites. So yes - we clients think we order in the company based physically in UK, France, Germany and we feel ... how do we feel when we have to pay extra, unexpected and hidden customs fees ???? You, who were in my shoes, you all know the answer. Ask the seller loads of questions before you buy and have confirmation in writing of everything they tell you. I am still waitingh for the boss of this company to call me so that I could complain. No information about their complaints policy from the guy who replied to my email.. I wrote: "Since your line disconnects I would like to be called by someone from German sales department please - today after 4pm. please" the quite unrealistic reply that Tuliup prefers to reply by email, being a Polish company with branches abroad, they - unfortunately do not provide support in French. I wonder whether the person read what I wrote. I then specified all the languages I spoke to remove a possibility of another excuse for Tulup. Stiil I received a blunt: "we prefer to contact you by email." I am still waiting for the answers and the bossnto contact me.mI wonder whether this will also be in vain. I am extremely dissatisfied with this kind of attitude......May be this evaluation will make them act more promptly. All I know is that I will be most probably looking for more responsive and clear, transparent seller in future.

Despite having a UK phone number and a co.uk email address, this company is based in Poland and therefore I've been hit with a £45 import tax charge from Fedex!! Also, 2 weeks on from my order and I'm yet to receive my pictures. Not happy!!!

I ordered a piece of wall art printed on glass, it arrived within a week or so, however whoever packed accidentally cut the back of the image while cutting a pocket for the wall fixing kit, I sent pictures taken moments after delivery. They agreed that they would replace it, I heard nothing I emailed them at least twice with no reply. Then out of the blue after 3 weeks they informed me it would be sent and indeed 7 days later it arrived today.
So besides woeful communication I ended up happy that I now have a glass picture that I'm very pleased with.

Ordered glass chopping board to use as splash back on narrow boat - product cost under import duty so no added cost - it’s lovely thanks tulup.

worst company, totally incompetent staff. product arrive not as described, print quality looks like i could print it at home. they refuse to answer any of my emails. DO NOT BUY ANYTHING FROM THIS COMPANY....you've been warned

As stated already customer service is abismal.
Live chat never happens
Emails answered by machine's
AVOID this company.

I have spent six months trying to deal with the fallout from Fedex for the import charges as a result of purchasing one picture.
I was reimbursed the import charges by Tulup but then say sent me some extra wall hangings, free of charge but they declared these as the same value as the painting and I was charged another £50 from Fedex.
I strongly advise not to order anything from this company if you live in the UK

Ordered large glass picture

Ordered one glass wall art to see if the quality was as good as it looks. Wasn't disappointed, arrived packaged well and looks amazing on wall.
Will be ordering another for the upstairs.

Bought three of the beautiful glass clocks and they look fabulous! However, one clock has developed an annoying whirring noise and I've tried in vain to make contact on a number of occasions, emailed, chat line and phone, but cannot get a response. So frustrating! Customer service needs to be better!

I ordered two glass worktop savers and didn't hear from the company. I sent an email requesting an update which was replied with a 'Didn't you get a tracking number?' which clearly I didn't or I would know the status!
After that the company have ignored my emails for a week, despite having my order number information, and nobody answers the phone line that automatically cuts off after a while. Now with PayPal resolution centre
AVOID AT ALL COSTS!

The print is good bit tje charge for importation followed £40 so added to the price you can get similiar cheaper .
Emailed no response yet when order email everyday that shows what customer service you will get

I ordered a glass chopping board and love it. It came well packaged. I was not aware it was coming from abroad and it did take a little while to arrive. However, very pleased and would recommend.

Order placed for a glass frame picture in November but never sent. Contacted a few weeks later and they forgot to send. Then sent me another which arrived promptly.

Bit disappointed with the product i reveived. The quality of the glass is really nice and looks ok from a distance but up close the picture quality is poor and looks as though the original picture itself was not of the highest quality originally. I contacted Tulup two days ago but have received no response as yet. Perhaps my expectations are too high but i do feel disappointed as i was excited about receiving this.

Ordered a glass print 1.9.20
1st delivery wrong item received reordered.
2nd delivery same wrong item received.
Finally on 14.10.20 right item received but smashed to bits.

Purchased a Glass abstract piece from Tulup. The item is superb. Very good communication. Highly recommended 😊