Uber Avis 

Driver “arrived” over 20 min early. I say “arrived” because he started my journey a mile from the pick up point. I noticed about 10 min later that he’d started the journey, waited 5 min and then drove a few min before ending it. This made me liable for £41.93. I was able to get customer service to remove the charge but it took some time on the phone. And we missed our train as we couldn’t get another taxi right away. The difference in train ticket price was £130! Terrible experience all around and I won’t use Uber again.

During a recent ride, I was physically assaulted by the driver, who held me down with a seatbelt and repeatedly punched me. When I reported this to Uber, their failure to take adequate action demonstrated a complete disregard for passenger safety. Additionally, I was promised a refund of one hundred rand for a food order, which was subsequently denied under the false claim that it was not reported in time, despite clear evidence to the contrary. Due to these unacceptable security failures and poor customer support, I have canceled all my subscriptions with Uber.

This is not my first time using Uber, and unfortunately the experience with UberX has become absolutely ridiculous. I have used UberX many times, and honestly, 8 out of 10 times I either cannot get a driver or end up waiting an unreasonable amount of time, only to be told that UberX is “busier than usual” and that I should try another ride option.

What makes this even more frustrating is that the moment you select Uber Super Priority — the much more expensive option — suddenly a driver can be found within 3–4 minutes. How is that acceptable? It genuinely leaves me questioning what is happening with Uber’s pricing and ride allocation system.

The situation gets even worse once you actually manage to book a ride. As shown in my experience today, the pickup time was around 13–14 minutes. But if I decide that I no longer want to wait and try to cancel, I can potentially lose the money. So I’m effectively stuck: wait, or risk being charged.

Meanwhile, when a driver cancels, the situation feels completely different. The driver can cancel the trip, but the passenger is left having to deal with the consequences and start the whole process again.

What is the point of booking an UberX if there is no reasonable certainty that the service will actually be provided? And why should customers repeatedly have to pay significantly more simply to get a driver in a reasonable amount of time?

I have lost a significant amount of money and time using Uber, and the constant uncertainty is incredibly frustrating. This doesn’t feel like a reliable transport service anymore.

Uber needs to seriously look at driver allocation, cancellation policies, waiting times, and the huge difference between standard UberX availability and expensive priority options.

This is one of the most frustrating experiences I have had with a ride-hailing service. I genuinely feel like I am being penalised for trying to use the cheaper option.

Very disappointing. Very frustrating. And absolutely not the standard of service I expect after spending so much money with Uber.

No point detailing what I went through. No one is taking notice but to anyone reading this.delete the app and say no more.leave them in the lurch like they did you.TO UBER WE SEE YOU AND YOUR DAYS ARE NUMBERED. MODERN DAY SCAM IS PUTTING IT NICE.

Uber rides, I have been paying a specific rate for a location I frequent. Two days ago I had to go further out for business but within the same city 22 minute drive/15km. That ride was 4x what I usually pay. The next day I booked my regular route and they are offering at 3x the regular amount. This is beyond spike hiking. I have had it. I will no longer use UBER.

They provided a free trial offering me discounts for my purchase. I signed up. The offer did not work. The following month, they took money. And now there is a pending payment. Theya re refusing to pay back because it has been over 14 days. Ridiculous - they are con merchants. The assistant iw as talking to cancelled the subscription but did not give my money back. Just a bunch of con merchants.

Uber does delivery of restaurant orders placed on the Instacart App. I placed an order the evening of August 10, 2026. The order was delivered incomplete.

In Chatting about the incomplete order, I was offered only that the cost if the forgotten item be refunded. However, if I reordered, I'd be obliged to pay another delivery fee, tax and tip.

This is the second or third time I've been left paying, ultimately, for mistakes the company and/or it's agents are responsible for. Uber's hiding behind artificial intelligence bots and not having programmed their customer service model to provide restitution after their mistake has diminished my impression of the company's interest in providing QUALITY service. They seem more like those brands that just want to turn a quick buck. I thought they were better.

Uber...please consider changing your customer service model and AI agent scripts...or allow your deliverers to have customers actually check their orders before running off...or leave a window for being able to contact the deliverer after a drop off to correct what may be an honest mistake. There are many ways you could improve your delivery and customer service in a way you AI bots, who have no compassion and can't think beyond the parameters you give them, can understand.

I am extremely disappointed and angry about this experience. I was charged twice — £4.00 and £4.46 — and I find this completely unacceptable.

I should never have been charged twice for what appears to be the same transaction. I am absolutely not prepared to pay a duplicate charge, and I expect the incorrect amount to be refunded in full.

Please stop making customers feel that they are being cheated through unexplained or duplicate charges. This is not acceptable customer service, and I expect this matter to be investigated properly and resolved without any further delay.

I hope you take this complaint seriously and ensure that this does not happen again.
I have always expected better standards from Uber, but this experience has left me extremely dissatisfied and has significantly undermined my confidence in the service.
Do Not Recommend Uber

I ordered a cab for the very first time .
The cab was taking me over 100 miles so a decent fare .
First off the car turned up 10 mins late even thou pre booked .
Driver was a Diamond drive lol but very nice .
After the trip I was charged £25 extra saying we had been in the car over 3 hours ? totally untrue in fact we arrived at our destination early . Next thing I realised that they had stared charging for the fare miles and miles before we had been picked up .
Yes they gave me my over charge back but never will I use them again .
Bring back the old cab offices I cry ... If only ...
The only reason you got two stars was the driver was nice , but if it was his idea to start charging miles before we were picked up I give you no stars....
Ross.

Waited 45 minutes for a driver , paid £20 for a trip. Return journey couldnt get an uber so used a normal taxi , £7. When i found out how short the journey was i contacted uber and told them and all they said was i agreed to that charge, but i said thats because i thought the journey was further away. I asked for a partial refund and was declined . The journey was 2 miles . They wernt even bothered when i said i wont be using them again. Shocking customer service

On April 20, I was trapped in an UberX in Foz do Iguaçu (Driver Jair, Plate QPZ8D28) with doors that wouldn't open from the outside and a reckless driver. On the same day, I was scammed by another driver (Andressa, EQY8F39). Despite reporting this immediately, Uber Brazil has ignored me for over two weeks. They value a 76.90 BRL fare over passenger safety. Absolute negligence. Travelers beware: Uber support does not exist if your life is in danger.

We are a restaurant on Uber Eats and have been for ove 4 years. Top Class Lunchbox in Stockton on Tees. If as a restaurant you are thinking of joining Uber Eats i would advise you dont. For the past 4 weeks Uber Eats have stopped paying us. This is impacting our business. We use our income to pay rent buy stock etc. With Uber Eats stopping our payments our spare cashflow is been depleted. Nobody from Uber Eats replies to emails, messages, wattsapp, uber eats manager messaging app. When you do finally get to speak to someone or miraculously get a reply to emails etc they say it's in the hands of our specialised team, so you ask can i speak with them the answer is NO, ask for an email contact the answer is NO the reply is you will be contacted within 72 hours (this has been going on for 4 weeks) nobody contacts you. I bet your company dont treat the big boys the way you are treating me. I'm on the verge of a nervous breakdown because of Uber Eats

I had a $250. trip added to my credit card that I did not take! No way to contact uber unless you enroll in some scam company like Just Answer. When I called the credit card company they informed me Uber had replaced the fee , and i was reimbursed $245, wheres my other $5. I HATE UBER

This app become supporting scammers drivers!!
I found a tip which not made by me and teach time i open a case they close it and says the support team has solve my issue!!
They give the right to the scammers drivers to continue in this.

Absolute scammers every last one of em… usually foreigners who barely speak a word of english..charging £10-£15 for a 3min ride… also, if you join uber one they raise prices to compensate for the “discount” LOL all just a bunch of greedy people looking to exploit people. Disgusting.

I’ve been a regular Uber user in Portugal and always used my personal Portuguese debit card without issues. However, after my most recent trip, I encountered an unexpected and frustrating problem due to their new hidden conversion rate..

Uber claimed in multiple chat conversations that I was fully reimbursed for my ride. However, I was only refunded €0.007, which is far from accurate. When I raised the issue, Uber simply blocked further communication and kept repeating the same message about the reimbursement being processed.

Even more concerning, the transaction was initially charged in Euros but was converted into GBP and then back into Euros. I asked Uber for an explanation regarding this unnecessary currency conversion, but they refused to address it or provide any compensation.

This seems like a hidden fee-grabbing tactic, and I’m extremely dissatisfied with the lack of transparency and the way Uber has handled this. I expect a clear explanation and proper resolution, but so far, it’s been nothing but repeated, unhelpful responses.

Car broke down. Booked an Uber to get back from supermarket. Ten mins late and then cancelled. First time user. Really disappointed. Won't be using again.

Booked a uber one day in advance and had 20 min. waiting time and then the Uber driver cancelled 2. min. before arrival. Waited then 25 min. for the next Uber and it cancelled again 5 min. before estimatimated arrival. Ended up costing 3 times the price in an ordinary taxi (they were though reliable!).
All the way unreliable and can’t be trusted unless you stand infront of them!
Bye UBER

I booked a Uber about an hour ago I saw on the Uber app that my driver as arrived I tried to call but I was told to use the initials number I registered with, which i didn't know again. I messaged the driver he told me his in B&M and I told him I booked the Uber in ASDA and my location is on. He insisted that I have to come to B&M and I told him I have some bags that I won't be able to that my location is on. I waited for almost 30 minutes this dubious drives didn't show up I have to call a taxi because he didn't allow me to cancel the Uber. At the long run Uber still charged me. This is the second time that this will happend to me . The first time that one followed a wrong route I tried to correct him but he said his following Google at the end and addition £8 was debited from my account. The authority needs to scrutinized the kind of human being the y will allow to work with them.

On November 4, 2025, my wife and I requested a ride through the Uber app, departing from Av. do Imperador, 330, and heading to Rua Monsenhor Bacelar, in Petrópolis, Rio de Janeiro, Brazil.
The driver, Alexandre, license plate LMJ0185, instead of picking us up, started the ride at Rua General Osório, 74, more than 800 meters away from where we were waiting for him, and marked that we disembarked at Rua Teresa, 52, when our destination was Rua Monsenhor Bacelar, in the completely opposite direction.
We had to file a complaint with Uber to get our money back and walk about 2 kilometers, having lost confidence in Uber's services.

No dia 4 de novembro de 2025, eu e minha esposa solicitamos uma corrida pelo aplicativo da Uber, partindo da Av. do Imperador, 330 com destino a Rua Monsenhor Bacelar, em Petrópolis, Rio de Janeiro, Brasil.
O motorista Alexandre, placa LMJ0185, sem vir nos pegar, iniciou a corrida na Rua General Osório, 74, mais de 800 metros de distância do local onde estávamos esperando-o, e marcou que desembarcamos na Rua Teresa, 52, quando nosso destino era a Rua Monsenhor Bacelar, em direção totalmente contrária.
Tivemos que fazer uma reclamação com o Uber para ter nosso dinheiro de volta e caminhar cerca de 2 quilômetros, por ter perdido a confiança nos serviços da Uber.