uCertify Avis 67

Awesome customer service from Madhu Pal!
I was given the wrong edition of a course through my campus bookstore and while nobody else would help, they were able to swap courses for me no questions asked. would give it 10 stars if i could just for that

My issue was identified and handled expeditiously.

The UI design is horrendous, the everything loads extremely slow, system continually glitches making students repeat the same task again, or never loads the lab, automatically assigns zero for labs that never could even load in, terrible excuse of an education product

I bought a voucher from them for $325. They sent me an email confirming that they took my money, but no code for the voucher. WHAT THE ****. No customer service line. No one to call. No live chat. How are you suppose to talk to anyone

Hello, my name is Tony Dedman and I’d like to share a little about uCertify. As an Instructor at our college, running a class of often 25 or more, I have found that uCertify has a very well designed method of curriculum presentation that both allows me to instruct directly or one-on-one with the students. Our Account representative, Akbar, AND THE ENTIRE SUPPORT TEAM are always quick to respond, assisting in every way. In addition to that, uCertify works with us to streamline course pricing which dramatically helps our students who are generally facing financial struggles as they prepare to get ready for their first job by LEARNING AND earning certifications.
NOW - Operationally, the uCertify platform has been one of the best in LMS platforms for adding students and tracking their progress online. The Study Planner and Custom Tests are exceptional tools and all of this integrates very well on the backend with our institutional LMS where we use D2L. WE REALLY APPRECIATE uCertify!

I highly recommend uCertify. There course are comprehensive and very well organized with the capability to customize them to your student population. And what makes them standout is the support they provide which is outstanding.

Thank you to the team at uCertify!

My review spans my experience with uCertify over 20+ years, and I'm sharing because they have been instrumental in the work we do in grassroots communities around tech education. I think this could help others as they think about helping people from nontraditional educational backgrounds find their way within the tech sector. I am the founder and president of Urban Ed, a nonprofit organization that's based in Washington, DC that I started 25 years ago. We work with children, youth and adults using technology as our tool for creating change in communities from technology workforce development to technology education in general for children. Not too long after I started Urban Ed, I actually met Deepak and came across uCertify and this was maybe about 5 or so years after starting Urban Ed and we've been partners ever since.

And what Deepak and his team has done, well all of them at uCertify as we’ve grown up together, as I’ve watched them grow just like they've watched me grow over the last 20 plus years : ). It's been phenomenal and been a true support to what we do here at Urban Ed to help serve community. We have literally served thousands of people and uCertify’s platform has helped us be able to extend our limited instructional staff capacity due to funding limitations, but still maintain a consistent 80% plus track record with people getting certified and going to work and we give a lot of that success to the support that we've received from this platform.

What I love most about uCertify, is it is a comprehensive tool with flash cards, quizzes, with the labs, the e-book, and all of that has been very vital to us and how we like to train and make sure people can get this highly technical content. We work with those that are totally new to IT, so what the uCertify platform has brought to the table is exactly what we needed to get people from green to actually on the job. Most of our placements have been with government contractors because we're here in DC and with a major IT firm.

So, we're appreciative about having met them so many years ago and I just wanted to share our experience as finding effective partners that bring value to the table in our training delivery is harder to find. So, Deepak, and the whole uCertify team, we so appreciate you guys even now that we've built our own customized LMS (learning management system) using Moodle, you guys, with your forethought on integration, LTI and deep linking, I think we were one of the first to do full implementation of it, made it seamless and extremely easier for us to integrate all of our own learning tools in one place, track our success and that of our students. So, Urban Ed, personally thanks you guys so much!

I love uCertify's product diversity. If I ever have trouble finding a textbook for a specialized technology course, I contact uCertify, and the problem is solved!

I am a Professor of Information Technology at a community college. Our college uses uCertify courses for many of our technical classes in the IT program. The courses align well with CompTIA exam objectives (which is an important factor for our program), and they integrate easily into our LMS (Canvas). Our Manager of Instructor Care, Vartika, is very responsive to questions, requests, and issues, and always helpful. Students have a positive experience with the platform including lessons, quizzes, virtual labs, and flash cards. A mobile app is also provided. The products are reasonably priced in the higher education world and are up to date.

I asked my rep for a quote for a product through four emails, contacted support, and they did not get back to me. I ended up going with another vendor because my student couldn't wait.

I was helped by Siddhant and he was helpful from the beginhing to the end. I appreciate his help so much. Thank you

My issue was handle and resolved really quickly by Siddhant.

Siddhant was great. He helped me with my issue quickly. He knew exactly what the problem was.

Siddhant was great! He quickly resolved my issue and aided my forward progress and my learning experience.

Fantastic customer service by, Shashi Rao. He was very knowledgeable and patient in helping me resolve the problem I was having with my account.

The agent was responsive and handled my issue professional. There was no wait time.

The gentleman Sidd was very helpful and Patient and understanding. he was able to help me solve my problem in a very timely manner and was very kind.

We have always received fantastic, prompt, and helpful service from our rep Deepak Kushwaha in every interaction. He is very considerate of our students and always responds right away to any questions or concerns we may have. Customer support at uCertify is among the very best. The certification resources we use have also been high quality and students who have utilized the training from uCertify courses have all passed their industry certifications. I appreciate all the hard work from everyone at uCertify to help our students be successful in IT!

The labs have a 50% chance of saying I did not complete the objective even when I follow the entire process it illustrates step by step. The "ai tutor" is zero help and provides absolutely nothing to the experience. When contacting the customer service team I only get the same number of limited responses and it feels like those are ai generated responses and they only tell me to email them when I call to try and get better service. It feels like there is no options for help. Help from real people would be really nice.

Siddhant Mehta in the chat was way more efficient than creating a ticket, I waited a while for the ticket, but my problem was fixed very quickly this way.