Although the site is fairly easy to use on the whole, I suggest you read read again as I ended ordering the wrong things first time around. Major issues, there is no contact phone number to speak t... Voir plus
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Lisez les avis des autres
I purchased the pack and it states that it allows you send stuff to the different organisations instead of having to share the one deed poll. I assumed for the cost that meant you must get several so... Voir plus
L'entreprise a répondu
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be... Voir plus
L'entreprise a répondu
Deed Poll arrived next day after I submitted my order and noticed I made a mistake. The Customer Service team were totally focused on guiding me through how to correct my error. Emails were sent as I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK Deed Poll Office has helped more than 1,000,000 UK citizens to legally change their name. Our trusted team is here for you!
Coordonnées de contact
4,2
Bien
2 k avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Thank you so much for your help
2 avril 2026
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Must say I’m so impressed how quickly…
Must say I’m so impressed how quickly my order had came . Ordered the next day it had arrived. Thank you very much would recommend to others.
18 avril 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
As soon as I ask a question I had a…
As soon as I ask a question I had a reply straight away with good advice and very kind words.
17 avril 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Excellent helpful service
Excellent helpful service. Felt reassured following my conversations so thank you
11 avril 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
unsatisfied
When my documents arrive it had the correct name and address on the envelope but the documents had an extra line in the address that I had not put there making my documents void and illegal , I asked for this to be corrected as it was a fault at there end but they wanted me to pay £16 blaming me for the mistake ! This issue is still not resolved after multi emails over two weeks. I have now asked for a refund as I’m very unhappy and feel no one is helping or listening at all communication is via email and not over the phone , I would appreciate this sorting
2 avril 2026
Avis spontané
Réponse : UK Deed Poll Office
Dear Sue,
Thank you for your feedback.
I have carefully reviewed our system but have been unable to locate any prior correspondence from you.
Orders are processed exactly as they are received; however, we would like to investigate this matter further with you. Please contact our support team at support@ukdeedpolloffice.org and include your order reference number, as well as the shipping and email address used in your application.
Many thanks,
The team at UK Deed Poll Office
Amazing customer service
An employee named Thalia got back to me within 2 minutes of my email being sent regarding my issue and sorted my problem out for me.
7 avril 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
It was easy
It was easy. I'm not very great using on line services. But the instructions were clear.
1 avril 2026
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I’m very happy with my experience
I’m very happy with my experience! Very easy and simple to do!
1 avril 2026
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy site to use
Easy site to use. All instructions given. Quick process. What's not to like.
1 avril 2026
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Lots of help and straight forward
Lots of help and straight forward. The questions I asked was totally fulfilled and made the whole experience very easy.
31 mars 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Beware of expensive pack
I purchased the pack and it states that it allows you send stuff to the different organisations instead of having to share the one deed poll. I assumed for the cost that meant you must get several so you can send them on but in fact all you get is a load of paperwork to tell you how to do it, no deed poll comes with it. A complete rip off so just purchase a deed poll and do it yourself
17 février 2026
Avis spontané
Réponse : UK Deed Poll Office
Dear Richard,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your purchase.
We would like to clarify that the Name Change Kit and the Deed Poll document service are two separate products (which can also be bought together via our Adult Deed Poll application), and this is outlined on our website prior to purchase. The Name Change Kit is a lower-cost option that provides guidance, templates, and supporting documentation to help customers complete the process themselves, whereas the official Deed Poll document (with certified copies) is available as a separate service.
We also clearly explain that many organisations require an original or certified copy of a Deed Poll, which is why customers often choose to purchase additional official copies through our document service.
We always aim to ensure customers can make an informed choice before completing payment.
If you would like assistance obtaining an Adult Deed Poll service, document, contact us at support@ukdeedpolloffice.org and we will be happy to help.
Many thanks,
The team at UK Deed Poll Office.
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Great service
Great service, the certificate was easy to order, and I had a very quick response to a query I had. The certificate is good quality, accurate, and arrived very quickly.
10 mars 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy to follow and implement
Everything was straightforward, explained clearly and the important documentation changes were ordered accordingly.
27 février 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Name Calling 🌝
It was patently obvious how navigate the application form. The service is quick and efficient and the proper support is firmly in place. It’s good to know that we, as a country, still have agency to cover fundamental aspects of our society,,, James
14 mars 2026
Avis spontané
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Réponse : UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I paid an extra £14 for next-day 1 pm…
I paid an extra £14 for next-day 1 pm delivery because it was urgent, but it didn't arrive. I waited till almost 6 pm and called customer service. Customer service couldn't be bothered and just sent me a text with the tracking number, telling me to contact Royal Mail. I feel very let down by this company.
13 mars 2026
Avis spontané
Réponse : UK Deed Poll Office
Dear Zrippoo,
We are sorry to read this, however the details in this review do not appear to match our records or the delivery information shown on our website.
For clarity, our website states that orders are sent via Secure Delivery, which is described as trackable and as aiming to deliver on the next working day (including Saturday). It does not advertise a guaranteed “next-day by 1pm” service on the application page.
Our terms also explain that, for the standard Deed Poll service, orders received before 3pm on a working day receive same-day email confirmation and are then dispatched within 2 working days by 1st class post.
We have also reviewed the contact information published on our website, which directs customers to contact us by email or contact form during business hours.
As matters stand, we have been unable to match the description in this review with an order history consistent with the service information above. If you believe this review relates to a genuine order with us, please contact our support team directly at support@ukdeedpolloffice.org with your order reference so we can investigate fully.
Many thanks,
The team at UK Deed Poll Office.
It was confusing working with them…
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be fixed. After many emails to what felt like AI we finally got there in the end.
6 février 2026
Avis spontané
Réponse : UK Deed Poll Office
Dear Michelle,
Thank you for your feedback.
We’re sorry to hear that you initially found the process confusing and that it took longer than expected to resolve the issue with your documentation. We understand how important it is for things to be clear and handled promptly.
We operate primarily via email to ensure all enquiries are handled efficiently and accurately, with a full written record for our customers. That said, we’re always looking to improve our service and your comments regarding communication have been noted.
We’re pleased to hear that everything was resolved in the end, and we truly appreciate your patience throughout the process.
Many thanks,
The team at UK Deed Poll Office.
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