All of the instalers that attended . . .plumbing,solar,electrics,scaffolders . . .were exelent tradesmen . . .few snagging points . . .but all solved without a fuss . . . More than happy with the f... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had John and Lee do my loft insulation and ventilation . Absolutely brilliant guys who put their customers first. Explained what was happening as they completed the work. Conscious about leaving ever... Voir plus
L'entreprise a répondu
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... Voir plus
Great service from start to finish left no mess . The engineer's who installed my boiler was spot on very efficient . Would highly recommend.
L'entreprise a répondu
À propos de l'entreprise
- Solutions et équipement énergétiques
- aussi dans
- Environnement et ressources naturelles renouvelables
- Fournisseur d'équipements d'énergie solaire
- Fournisseur d'équipements de chauffage
- Fournisseur de chaudières
- Société d'énergie solaire
À propos de UK Energy Management Group Ltd
Écrit par l'entreprise
At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint.
We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day.
Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost.
Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard.
We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers.
At UK Energy Management Group, we're here for you, your home, and a greener UK.
Visit www.ukem.co.uk
Coordonnées de contact
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, Royaume-Uni
- 0800 222 9494
- info@ukem.co.uk
- www.ukem.co.uk
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de UK Energy Management Group Ltd
Dear Kay,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our team to be friendly and helpful, and that they were able to get the job done efficiently.
Your positive feedback motivates us to continue delivering top-notch service and support to our customers. If you have any further comments or questions, please don't hesitate to reach out.
Thank you once again for choosing UKEM. We truly appreciate your support!
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and ventilation highly recommend kept us informed of what they where doing clean and tidy
3 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear David,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Lee provided exceptional service while installing your loft insulation and ventilation. It's great to know they kept you informed throughout the process and maintained a clean and tidy work environment.
We truly appreciate your high recommendation and your feedback helps us ensure we continue delivering top-quality service to all our customers.
Thank you once again for choosing UKEM! We hope you enjoy the benefits of your improved energy efficiency.
Best regards,
UKEM Customer Service
Mark and Brian....completed…
Mark and Brian....completed installation and cavity wall. Fantastic, clean and professional job 5 🌟
3 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Lou Robson,
Thank you for your fantastic 5-star review! We're thrilled to hear that Mark and Brian completed the installation and cavity wall work to your satisfaction. Our team takes great pride in delivering clean and professional service.
Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.
If you have any additional comments or questions in the future, feel free to reach out to us.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
The guys were great and quick and tidy
The guys were great and quick and tidy! Left my house just as they found it they were polite and worked fast in getting my panels and the app sorted! I would definitely have them back! Thank you 10/10
3 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Victoria Knight,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team provided quick, tidy, and polite service while setting up your panels and app. It's wonderful to know that you were pleased with how they left your home just as they found it.
Your feedback truly motivates us to keep delivering top-notch service. We appreciate you taking the time to share your experience, and we’ll make sure to pass your kind words along to our team.
Thank you once again for choosing UKEM and for your glowing recommendation!
Best regards,
UKEM Customer Service
John and Lee came to do the loft…
John and Lee came to do the loft installation. Very pleasant, really easy to get on with. Quick job, arrived early which was brilliant for us.removed items from the loft which was fantastic as my mobility isn’t great. Would definitely recommend these two… A***** for this team!
3 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Laura McAteer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided you with such pleasant and efficient service during your loft installation. It’s great to know their early arrival and assistance with removing items from your loft made the process easier for you.
Your kind words mean a lot to us, and we appreciate your recommendation! We look forward to helping more customers like you.
Best regards,
UKEM Customer Service
Heating controls.
Miles visited my property today to install new radiator valves and the hive heating control. From start to finish Miles was very professional, explained everything thoroughly & completed his work to a very high standard. He was very knowledgeable and helped me out massively with some issues ive had as of late. A really nice guy who I would highly recommend to anyone. Thank you so much for your work today.
2 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Heather Edwards,
Thank you for your fantastic 5-star review! We are thrilled to hear about your positive experience with Miles during the installation of your new radiator valves and Hive heating control.
Your kind words about his professionalism, knowledge, and the high standard of his work mean a great deal to us. We strive to ensure our team provides excellent service and it's wonderful to know that Miles was able to assist you so effectively.
Thank you once again for your feedback and for recommending us. We truly appreciate it!
Best regards,
UKEM Customer Service.
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation excellent customer service and excellent installation would definitely recommend
2 février 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Graeme,
Thank you for your fantastic 5-star review! We are thrilled to hear that you received excellent customer service from John and Lee during your loft insulation installation.
Your feedback is very much appreciated, and we’re glad that you would recommend our services to others.
Thanks again for choosing UKEM, and for sharing your positive experience!
Best regards,
UKEM Customer Service
Cavity walls & Hive
I had my cavity walls insulated and what a difference it has made in my house to maintaining the heat. Two fantastic guys did the insulation and they did a very tidy job. Also I had a hive fitted by another two fantastic guys!
Thank you UKEM for making the process relaxed and stress free by keeping me informed throughout all the work being carried out.
20 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Natalie Wray,
Thank you for your fantastic 5-star review! We are thrilled to hear that your cavity wall insulation has made such a positive difference in maintaining the heat in your home.
It's wonderful to know that our team provided a tidy and professional service, and we appreciate your kind words about the Hive installation as well.
At UKEM, we aim to make the process as relaxed and stress-free as possible, so we’re glad you felt informed throughout the work.
Thank you once again for choosing UKEM and for sharing your experience!
Best regards,
UKEM Customer Service.
DO NOT USE THIS COMPANY...
DO NOT USE THIS COMPANY...THEY USE CHEAP CRAP MATERIALS USED
Don't trust
I tried calling to discuss the installation of the extractor fans in
the kitchen extractor is ok but It lets cold air in(draught) it needs a non return air system fitted,I will to photo of the wiring (trunking) and the white frame has some gaps or missing sealant in certain areas, which could be a source of drafts or moisture ingress...a rite mess..
the bathroom extractor is not quiet it is constantly buzzing even when the red light goes out.i have to try and switch it off at the plug But the plug is so high it's about 10 ft and I think it should be a lot lower..and the switch not fitted very well..
IAM still not happy with the window vents, there's no point in me sending photos of them because they look ok but they do not work correctly even when closed they are draughty.i Wii take a video and put a feather it front of vents.
the hive system is really nice but the hive app on my phone won't connect to the internet through the WiFi.
UEM would not repair anything and I was told that they are happy with what they have done
I have had to pay a professional company to fix all of there crap.
10 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
We’re disappointed to read this, as we work hard to ensure our materials and workmanship meet our customers’ expectations. We haven’t been able to identify the issue from this review alone, so we encourage you to reach out to us directly so we can investigate and resolve any genuine concerns.
Thanks
The UKEM Team
Darren and Kayden were wonderful
Darren and Kayden were wonderful. Fabulous workers wonderful and excellent tradesmen. They removed a back boiler and fitted a new combi also new radbots.
30 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Karen,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Darren and Kayden provided you with wonderful service and that you are pleased with the new combi boiler and radiators.
Your feedback on our team’s excellent workmanship means a lot to us and reinforces our commitment to delivering top-quality solutions to our customers.
If you have any further thoughts to share or need assistance in the future, please feel free to reach out.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Liam
Liam, the installer was professional and courteous, nothing was too much trouble for him, if I had any questions he would take his time and explain to to me
Ron Still
28 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Ron Still,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Liam provided such professional and courteous service. Our team is dedicated to ensuring all questions are addressed and that our customers feel supported every step of the way.
Your feedback is invaluable to us, and we’ll ensure that Liam’s excellent service is recognised.
Thank you once again for choosing UKEM. If you have any further feedback or require assistance, feel free to reach out to us.
Best regards,
UKEM Customer Service
Great service from company
Great service from company, Protect Energy Solutions have just installed my fans and happy with the job
29 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Abid Hussain,
Thank you for your fantastic 5-star review! We are thrilled to hear you are happy with the installation of your fans by Protect Energy Solutions. Providing great service is our top priority, and it's wonderful to know that we met your expectations.
Your satisfaction means a lot to us, and we appreciate your kind words.
Thank you once again for choosing UKEM and for sharing your positive experience. We hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
John and Lee carried out the loft…
John and Lee carried out the loft installation and ventilation. They clearly explained the process throughout and completed the work to a high professional standard.
29 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Christopher Johnson,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided a clear explanation throughout the loft installation and ventilation process, and that they completed the work to a high professional standard.
Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.
Thank you once again for choosing UKEM and for sharing your experience! We hope you enjoy the benefits of your improved home's energy efficiency.
Best regards,
UKEM Customer Service
Sean and Mitch did a great job
Sean and Mitch did a great job insulating the loft. Efficient and tidy, nice guys. Arrived bang on time
Had cavity wall insulation fitted too, great job and Lee and Lee were great fun. Cleaned up and very happy with the result
29 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Tony Newton,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Sean and Mitch provided you with efficient and tidy service while being nice guys.
Your kind words about their punctuality mean a lot to us, as we always aim to respect our customers' time. We will be sure to share your feedback with Sean and Mitch, as they will appreciate hearing your praise.
Thank you again for choosing UKEM, and we hope you'll share our services with family and friends who may also benefit!
Best regards,
UKEM Customer Service
Mark percy and Brian
Mark percy and Brian
Brilliant service really tidy job and considerate and friendly contractors
28 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Maureen Saunders,
Thank you for your brilliant 5-star review! We’re thrilled to hear that you experienced a tidy job from Mark and Brian, and that our contractors were considerate and friendly.
Your positive feedback means a lot to us, and we are proud of our team for delivering exceptional service.
Thank you once again for choosing UKEM, and please feel free to recommend us to your friends and family who might benefit from our energy efficiency solutions!
Best regards,
UKEM Customer Service
Had a John and leek do my loft…
Had a John and leek do my loft insulation and ventilation . Very quick very informative .. would definitely recommend these 2 guys .they clean ip.after them , a pleasure to deal with them
28 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Sarah,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Leek provided you with efficient and informative service for your loft insulation and ventilation. It’s great to know that they left your space tidy after their work, as we value cleanliness and professionalism.
Your recommendation means a lot to us, and we will make sure to pass on your kind words to John and Leek.
Thanks again for choosing UKEM! Please share our details with anyone who might be interested in improving their home's energy efficiency.
Best regards,
UKEM Customer Service
A credit to the company
Smashing young lad good work ethics and very polite.
28 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Kevin,
Thank you for your fantastic 5-star review! We are thrilled to hear that our team member made such a positive impression with his work ethic and politeness.
Your kind words truly reflect our commitment to delivering excellent service. We appreciate you taking the time to recognise our efforts and will certainly pass your feedback on to our team.
Thank you once again for your support of UKEM. Please feel free to recommend us to friends and family who may benefit from our energy efficiency services!
Best regards,
UKEM Customer Service
Very pleasant
Very pleasant, quick and efficient. They fixed a problem with my lights that they weren’t even here for. Would definitely use them again
27 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Jade W,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our service to be quick and efficient. It’s great to know we could resolve an issue with your lights while attending to your primary needs.
We appreciate your kind words and would be grateful if you could share your experience with friends and family who may benefit from our fully government-funded energy efficiency solutions.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Had John and Lee compete my loft…
Had John and Lee compete my loft insulation and ventilation, very professional all the way through and very polite and kept me informed of their work all the time and how long they would be!
Thank you ☺️
27 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear A Lloyd,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that John and Lee provided you with professional and polite service while completing your loft insulation and ventilation. Keeping our customers informed throughout the process is very important to us.
We truly appreciate your kind words and your support for UKEM. If you have any further feedback or questions, please feel free to reach out through our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Update on previous Review
Update on previous Review. I have to be honest that Ed and Scott have been amazing at getting things sorted out for us. Nothing has been any trouble. Thank you.
27 janvier 2026
Avis spontané
Réponse de UK Energy Management Group Ltd
Dear Margaret,
Thank you for your fantastic 5-star review! We're thrilled to hear that Ed and Scott provided you with amazing support and that everything went smoothly for you.
Your positive feedback motivates us to continue delivering exceptional service.
We truly appreciate your kind words and thank you for choosing UKEM to enhance your home's energy efficiency.
Best regards,
UKEM Customer Service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.