UK Power Networks Avis 

When our power went out the other day we received a message almost instantly to say that UK Power Networks were aware of the outage, gave a time when they hoped to have it fixed by and sent follow up messages to keep us informed.

I was updated constantly with how things were progressing and then when power would return.. I was very impressed by the service..

Had unplanned power outage 6.30am on a Sunday morning. UKPN alerted me by text and was able to receive regular updates. They were out quickly to fix the issue & power was back by 7.30am. Excellent communication throughout the outage. Can't fault them & thank you to the workers who came out early on a Sunday morning to get us all sorted

Great updates at the right time

I was kept up to date with the progress of the repair which I found very assuring.

I received a message telling me I was experiencing a power outage in my home before I even knew I was. I received regular updates and power was restored within a few minutes. I received an explanation of what had happened and what was done to restore power.

Good communication before , during and after problems, always stay in touch

They kept me well informed

UK Power Networks were really good they kept us informed through our the power cut and quickly resolved the problem. I think the power was only off for a few minutes. Excellent

Prompt service and informative. Outage was fixed very quickly.

They kept me informed regularly during the power outage great service.

Prompt informative communication when there was a power outage, keeping us updated regularly ensuring customers felt safe and valued. The outage was dealt with swiftly and efficiently with no repercussions.

I was updated with news when needed

Good service keeping me informed and updated so I don't have a worry it will be resolved quickly

I was informed of everything that was going on and the. Gentleman that turned everything back on was very nice and polite. I didn’t have any problems or issues with anything. It all went smoothly.

Lights went off at a good bit of telly but hay ho within minutes I got a text from UK Power Networks informing me of the issue in the area I live in. I received clear consistent messages explaining what was going on and what they plan to do. All in all a very positive experience and thanks for all you guys do for my family and I.

Absolutely brilliant. Live updates.

There were horribly stupid and lazy labourers who were supposed to run the main cable. Thanks god there was a supervisor called Damien who sorted out everything. A really disappointing experience.

although i was without power for nearly 8 hours, the workers were unfailingly patient, helpful and kept me up to date with what was happening, one even made me a cup of tea!