UK Power Networks Avis 

Kept informed of the power cut situation

They were very informative with early information and regular updates. The work was completed ahead of their estimated timescale. I couldn't ask for better service.

Person was very helpful.told then I'm disabled and need electricly for my electric armchair. If there is a power cut I may be stuck in my electric arm chair

Really helpful turned up when they said they would got the job done there and then

I had 2 guys come out from UKPN today and I have to say, they were friendly, helpful and extremely professional. They provided the utmost care and excellent expertise, ensuring everything was fixed and back up and running within an hour. I cannot fault them at all, they were brilliant.

They response quick, staff are helpful. Problem fixed efficiently.

I'd give them Zero stars if I could. Continually bounced around from department to department, with no one taking responsibility for my query. Told to send emails (no reply). Taken up a lot of my time to-date & I still haven't got through to anyone who can help me. Truly appalling.

Amazing service today at ip21 from Mike Banham and Mark Smith from your internal tree cutting service
They were very polite and left my property immaculate not a twig ,leaf or sawdust in sight not sure how that is even possible considering I have a gravel drive
thankyou for excellent service from all the team at ukpn

It is not often you nowadays to get through to a company so easily. Less often is to find someone that is so efficient, polite and helpful. I cannot praise Colin Campbell (2) enough. What a super representative!

I'm really impressed with the care and professionalism of the UKPN electricians who came to do our service upgrade and install a 100A fuse - our old fuse was in an awkward place and they were happy to relocate it so that everything is now readily accessible. A privilege to see the safety-first problem solving applied when things underground weren't quite as expected, and the skill involved in making a safe connection to the century old main cable in the street (stripping back and then bypassing the old earth sleeve made of lead).

I'm also impressed with the organisation around them who coordinated 4 separate teams of subcontractors all turning up exactly when needed to deal with the groundworks and good-as-new reinstatement.

All work done to a very high standard, on time, and with minimal disruption or mess.

I was experiencing repeated power cuts due to a fault in the wider external system. UK Power Networks were wholly responsive and began to tackle the problem in a timely manner. Even though the fault was hard to locate, they persevered and finally found and resolved the underlying issue. Throughout their operatives were polite, helpful and informative. I can't thank them enough.

Another power cut. They’re endless.

Underground faults, overground faults, you name it. From seconds to hours without power.

They’re very good at telling you there’s a fault (which of course we already know) but quite useless at maintaining the network and keeping the power on.
We have no other source of energy. When the electricity is down we have no water, lighting, heating. We can’t cook, access our car, use mobiles because that network as often as not goes down too, we’re completely isolated.

It’s third world stuff in truth.

Platitudes don’t help, it’s time they were fined and/or made to compensate those they continually fail by their incompetence.

I had to have an earthing cable connected to my old property, as my new boiler required one. They fitted and completed the job within 2 weeks. Superb service only small downside is that 2 weeks is a long time to wait without any heating or hot water, but the service made up for the downtime.

I don’t normally write reviews, but I wanted to say thank you to UK Power Networks for such excellent service after an unexpected power cut at my home. The customer service was fantastic, and the engineers who attended were professional, friendly, and quick to get everything resolved. Excellent service throughout - very grateful.

Since purchasing my house in 2021 I have been trying to get my neighbours power cable removed from above my property as there is no wayleave or easement.

This is damaging my property. UK Power networks come out say they will draw up some proposals and then I never hear back from them.

I have been told the job will take 18 to 24 months to complete but they have not even booked it in or came back to me with options.

I want to give more than 5 stars. Contacted UK Power about a fuse upgrade for EV Charger. Spoke to Carl who was Friendly, Polite, Professional and new the answers to all my questions. Carl passed me through to another dept to speak to a friendly young lady who advised me to upgrade to a 80amp Fuse. I asked would i need to upgrade my 16mm meter tails and was told no, only if i upgraded to a 100amps. fuse. The young lady said let me look for a date when we can visit to complete job. I was going to say(for a laugh) tomorrow would be good. Normally a couple weeks wait for anything to get done. The young lady came back and said we can visit tomorrow morning between 7 and 1pm. WOW excellent service. Thank you UK Power my 3rd time of contacting you and you amaze me every time with your excellent customer service.

Very unhappy. No communication ahead of a 6.5 hour power cut, which started just as I logged on to begin work.

Really affected my day, sitting in the dark squinting at a tiny screen in my phone and had to miss meetings to drive somewhere to get my laptop and phone charged.

Called the help line. Apparently it was a planned outage, which wasn’t communicated. No apology and of course they do manage to send the multiple text communications saying that they hope to provide a 10/10 service.

Update 6/6/26 - very speedy and helpful response from Uk Power Networks following the issue. Thank you.

I contacted UK Power Networks several times yesterday during a power outage affecting my building, and I genuinely wanted to praise the customer service phone support team I spoke with throughout the day.

Every adviser I spoke with was kind, calm, professional and very informative. In particular, Maisy was excellent. She kept me updated via text and proactively let me know when repairs had been completed and when power was expected to return, which was incredibly reassuring.

It is rare to receive such consistently helpful and caring customer service, especially during a stressful situation, and I wanted to recognise the support provided by the 105 phone team.

Was waiting for communication re a earth fault at my property as promised (they didnt bother) when i called was told as no problems reported they would not be doing anything. For context Octopus energy found earth fault and refused to fit mt EV charger until given the go ahead from uk power networks. Customer service advisor refused my request to get someone to contact Octopus to inform them of the results apparently they have to email them (contrary to what i had previously been told) so each one is telling me other one has to contact them im left with no EV charger and in limbo. I asked for this to be put in writing via a email that i could pass on to Octopus at least he refused to do that said he could only tell me but not put it in writing to me it beggars belief.

Excellent engineering fixing the fault
Rapid
The best in the world
KING STREET MARGATE
EXCELLENT personal skills
The people worked extremely hard to get electricity back on
These faults in a antiquated system will happen
Fortunately the very best worked extremely well to remedy the situation
Great support, great training in every possible aspect