The customer support was excellent. My Mother-in-law is elderly and vulnerable, and the support from the service team as well as the engineers was second to none. I had regular calls with the support... Voir plus
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Lisez les avis des autres
Our power went out whilst I was on shift at 00:30 leaving my housemate very vulnerable and worried. I called them as soon as I got home as the breaker was not turning on, and the lady on the phone,... Voir plus
I had reason to call the UK power network appointments office over a three day period to organise a de-loop for my solar installation. On each occasion I was met with a lovely greeting from one of fiv... Voir plus
After a recent fire locally the electric was Down and for safety reasons obviously nobody could go and solve the problem until fire brigade deemed it safe to do so, the communication from UK power ne... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Distribution Network Operator of Electricity.
Coordonnées de contact
Royaume-Uni
- 105
- www.ukpowernetworks.co.uk
4,8
Excellent
9 k avis
Demande des avis aux clients
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Once we contacted 105
Once we contacted 105, the help was speedy and all those we were in contact with were helpful and polite
17 avril 2026
Great communication
They made every effort to update me regularly as the evening went on and got the lights back on before the predicted time. They were always courteous and helpful. I can only praise their service
2 mai 2026
Avis spontané
Very easy to find information and clear…
Very easy to find information and clear communications from UK Power Networks
24 avril 2026
Avis spontané
Except updates and very professional…
Excellent updates and very professional prompt service. Great in every aspect
19 mai 2026
Avis spontané
The experience was made as good as…
The experience was made as good as possible with text updates in real time and a dedicated number to ring if needed I was contacted within five minutes of the power going off
23 avril 2026
Avis spontané
I called the call centre after coming…
I called the call centre after coming home from work,and after switching on the shower the electricity went off.l went to the fuse board and all the switches were already switched on but no power.l got the number for ukpn from Google and I'd say within a minute or 2 the call was answered by a man called Sam.I explained the problem and he said he'd dispatch a technician who arrived within 30minutes( l couldn't believe it) and thr problem was resolved within about 20mins of his arrival(a main fuse had blown).The service was 1st class from sam to the tech
2 avril 2026
Avis spontané
We recently had a power outage
We recently had a power outage, and it was quickly resolved within 10 minutes by UK Power Networks.
We were kept up-to-date through text messages and we were very happy with the restoration of the power in a timely fashion.
22 avril 2026
Avis spontané
Kept well informed via text
21 avril 2026
Avis spontané
Quick to respond
Quick to respond to the power cut and kept us informed via text messages.
12 avril 2026
Avis spontané
good good good
18 mai 2026
Avis spontané
During the power outage we experienced…
During the power outage we experienced we were regularly kept up to date on the progress of the repair up until and when power was restored
23 avril 2026
Avis spontané
I was informed of reason for the power…
I was informed of reason for the power cut within minutes as well as a planned repair schedule along with an expected power return time.
Most impressive !
11 avril 2026
Avis spontané
UK Power, excellent service.
I found the notification & updates very helpful during a recent bout of power cuts. When the power just goes off without warning, it's very disruptive, but the regular updates from a maned technician were ver welcome, and reassuring that the power outage would be fixed as soon as possible.
17 avril 2026
Avis spontané
Information on power outa6…
Information was given voluntarily and immediately.
15 avril 2026
Avis spontané
100% advised
Advised me to the power failure before I'd noticed it! Kept me advised throughout the situation and afterwards explained the cause of it. Very impressed.
18 mai 2026
Avis spontané
Power came back very quickly and you…
Power came back very quickly and you kept me informed
2 mai 2026
Avis spontané
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