Yet again sent me not the full outfit. The only thing that was perfect was the delivery and also sent that it is broken by this company and I so will not tell my friends or anyone to use UK Tights. I... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Last year my review would be 5 stars, but today I am removing myself as a customer of UKtights. I ordered 5 different tights, only 4 arrived in perfect box. I was busy getting ready for the wedding a... Voir plus
L'entreprise a répondu
I have ordered various items from uk tights over a number of years and generally they have been very good. However, I ordered some Wolford velvet tights for my partner (her favourites) and a Wolford w... Voir plus
Best customer service I've had in years. Sadly i followed the manufacturers guidelines and got a pair of tights that were far too small, i contacted UK tights and they refunded me same day! They said... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tights stockings hosiery online store offer a great selection of women's tights and pantyhose. We stand for hosiery choice so please feel free to browse our site.
Coordonnées de contact
2,6
Bas
62 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DO NOT BUY! YOU WILL NOT BE REFUNDED!
IF THEY SEND WRONG OR FAULTY ITEM YOU WILL NOT BE REFUNDED!
IF YOU OPEN THE PACKAGING YOU WILL NOT BE REFUNDED!
ABSOLUTELY APPALLING CUSTOMER SERVICE AND AFTER RETURNING THE ITEMS THEY HAVE REFUSED TO REFUND ME. IN ADDITION THEY DO NOT HAVE A COMPLAINTS PROCESS! YOUR BETTER OFF BUYING FROM ELSEWHERE LIKE THE TIGHT SPOT, ESPECIALLY EBAY OR AMAZON AS YOU ARE COVERED BY BUYER PROTECTION AND WILL HAVE A WAY BETTER CUSTOMER SERVICE EXPERIENCE.
20 décembre 2019
Avis spontané
Réponse de UK Tights
Dear Princess
Thank you for your review.
I am sorry about the issues that you have encountered with your recent order. However further to the telephone conversations with both myself and the general manager Kyle, and the subsequent email exchange; I would like to reiterate our returns policy.
I fully understand your frustration but due to strict hygiene stipulations under the Consumer Contracts Regulation 2013, we cannot accept items that have been opened, unpacked or tried on unless they are faulty. You were advised of this imperative detail in the terms and conditions of sale, that you agree to before completing your order. This information is also stated on the rear of the sales notice that is included in your parcel as well as being displayed in the “help” section of our website.
You returned 4 pairs of tights (in 3 different brands) stating inaccurate sizing as your reason for return. Our quality assurance team has closely inspected and measured the items and can confirm that the sizes are correct. The tights have also been inspected further for defects and no faults have been found at all.
We are dedicated to giving our customers the best service and we will, more often than not, give a customer the benefit of the doubt over any ambiguity over an order/return; however, there was none with the items that you returned as we have supplied the sizes that you ordered. As you would not accept my word, I referred you to our General Manager Kyle; who again echoed my sentiments. He also went to great lengths to explain the sizing of the garments you bought.
Further on from the verbal conversation, you sent an email to then cancel your order. Again, under Consumer Contracts Regulations 2013, it was explained in much detail, that the supply of sealed goods are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
We then received an aggressive email from you threatening a criminal case being brought against by Trading Standards. Kyle was resolute, but courteous in his response. If you would like your goods you can contact us with a request to ship them, and we can ship your goods to you, free of charge and with tracking.
I trust that this now concludes this matter.
Kindest regards
Toni Kelly
UK Tights Customer Service.
Fabulous
Fabulous. I messed up my order, and they were super-helpful about changing it for me. Minimum fuss, maximum friendliness. The order arrived extremely quickly and was not just what I wanted, the quality is far better than you'd expect for the price.
7 juin 2019
Avis spontané
Happy with what i ordered :)
Made an order 8 days ago and still have no news from uktights. Sent an email to customer service 4 days ago and got no answer. Just lost 70£ with them :/
Stay away
Edit : customer service answered and I did get my order. Except delay, im fully satisfied with them.
21 août 2018
Avis spontané
Réponse de UK Tights
Hi Fred, I'm sorry you were worried about our initial lack of reply, but glad to see you've subsequently rated my colleague's reply as "awesome". You sent your 1st email late on Friday and we are closed at the weekend. Also, due to high volumes of mail on Monday (our busiest day), we were unable to reply until yesterday (Tuesday), but Toni gave a thorough response. I'm sorry again for the unusual delay with your order, though as all is correct with the address, this should be with you shortly. Thanks for your patience and for your order - we hope you're happy with the items! Kind regards, Keri, Customer Service, UK Tights.
An incredible selection!
They have an amazing selection of tights, which I've always had trouble finding on other sites. Any issues I had with ordering was solved quickly by the customer service team. Will absolutely order from them again!
3 août 2018
Avis spontané
I absolutely LOVE UK Tights
I absolutely LOVE UK Tights! They have a fantastic range, their delivery is super fast and their prices are great. What's not to love?!
3 août 2018
Avis spontané
Problem solved, good and reliable internetshop.
Thanks to a positive reply from UKTights, we will continue to shop here.
Despite something has gone wrong with sending an email dispatch confirmation, well it happens. You can rest assured, and just order
some fabulous stockings and/or holdups here.
2 août 2018
Avis spontané
Réponse de UK Tights
Dear Renate and Barend,
I'm sorry to see you were so disappointed with our delivery time on this occasion, though I'm also sorry to read your negative review as we responded promptly to all of your emails and your order was dispatched the same date as purchase, arriving 1 day late.
I'm afraid I cannot explain why you have not received our Dispatch Confirmation Email as this is sent automatically - as is your Order Confirmation Email - to the email address you provide us with in your order, and other customers receive these okay.
If you have been unable to find it in your spam/junk folder, your email client may have blocked it altogether due to privacy/security settings. My apologies for the concern this may have caused you, however my colleague did confirm that your order was on its way, 2 days after dispatch.
She also explained at this time that Royal Mail advise EU Air Mail takes an estimated 3-5 working days:
https://www.royalmail.com/netherlands/
Please also see our website: www.uktights.com 'Basket' and https://www.uktights.com/page/help.
I can see via PayPal that you received your parcel after 6 working days, subsequently cancelling the PayPal dispute.
As your order arrived a day later than expected, I will be glad to refund your postage as a gesture of good will.
If you prefer in future, we do have a slightly faster, tracked delivery option for a higher price (International Tracked), and this will ensure priority handling of your goods during transit.
Thank you, Keri, Customer Service Manager, UK Tights.
Good Service
Ordered yesterday a pair of small stocking and they arrived early this morning.
Good quality and fit me well, I am only 5ft so find it hard to find tights/stockings that fit and these were great.
31 juillet 2018
Avis spontané
Fantastic service
Fantastic service. I placed the order on Friday and received my tights on saturday! I can't complain of their customer service. 5 stars!
5 juillet 2017
Avis spontané
Love this website!
Love this website!! Just received order for my daughter's wedding and been customer for years. So much choice and staff really lovely and helpful on phone if you need advice. On one occasion, the order was delayed - as for special event, the girl went out of her way to find out exactly when could expect it + sent with next day post. Already recommended them to all my friends and family. Gorgeous stuff xx
4 juillet 2017
Avis spontané
2nd order from UK Tights and i'm really …
2nd order from UK Tights and i'm really happy with the service and products. Was unsure of sizing so called their number and they were really helpful. Stock brands that i can't buy in John Lewis any more. Order always arrives very quickly with normal postage.
4 juillet 2017
Avis spontané
Simply superb company with super fast …
Simply superb company with super fast delivery, ordered last thing Friday and recieved my order first thing Saturday. Would recomend to everyone and will definitely use them again. Well done UK Tights!!!
3 juillet 2017
Avis spontané
Great Company
Fantastic service! Ordered some Oroblu tights and paid for standard delivery, didn't expect them to arrive until 3 days after the order but had them next day!
Definitely recommend this company. Their customer service was great, too, as I was unsure what size to get and they helped me choose before placing the order.
3 juillet 2017
Avis spontané
Appalling customer service
Appalling customer service. Am still waiting for the second part of my order 2 months after receiving the first part. I have invoice to prove only 1 item was sent, & email trail of queries with customer service which also proves this. They are basically saying that they sent the item & it must have been stolen from the package but email trail disproves this. Email trail has been forwarded to customer service & guess what? No response! Surprise surprise. They told me to contact the police to report a stolen item & the post office to investigate. Investigate what? THEY NEVER SENT THE ITEM!! ***AVOID BUYING FROM THIS COMPANY***
30 mars 2017
Avis spontané
Horrible customer service. Don't order from them!!!
I live in Canada and had ordered tights off of UK Tights. I paid a lot with the exchange rate and shipping, but they seemed to be good quality tights. After getting my order I opened two of the packages to find the sizing charts were NOT accurate at all and they fit a size smaller. I sent my entire order back for a refund (I only had opened 2 packages out of the 4). After waiting almost 2 months for my refund, I reached out to UK Tights customer service to find out what was happening with my order refund; only to have them tell me that it was denied because "ALL" my packages were opened?! The lack of customer service is repulsive and disappointing. After spending almost $110 on the order after exchange rate plus another $45 to ship this order back to them; I am cautiously warning you NOT to buy from this company if you don't live in the U.K.
What a waste of time and hard earned money.
9 novembre 2016
Avis spontané
After 2 months I have only received 1 out of 9 products
In April I spent more than £200 on different tights and stockings from UK Tights and thus far (after 2 months) I have only received one pair of stockings. I have had contact with the customer service a number of times to get the rest of my order - which has been lost in the mail somewhere. The last 3 mails I've sent has been ignored and pleas to at least get a refund on the products I haven't received have been ignored as well. It is really odd - the customer service were super nice in the beginning, but apparently they grew tired of me.
I cannot recommend using UK Tights - though the stockings I actually received were nice.
30 juin 2016
Avis spontané
Best Online Hosiery store - EVER
Never has there been such a website to stock, just about everything. Been using UK Tights for just over 12 months, after stumbling across them from a google search for Wolford tights. Superb customer service, excellent range of products and always competitively priced. A very satisfied customer!
3 mai 2016
Avis spontané
Amazing Company
I can't say enough good things about the company I've been using them for 10 years with no problems. Great customer service and products always arrive next day. Keep up the good work.
3 mai 2016
Avis spontané
Excellent!
Love this site - great range of tights including the wonderful Kunert, which is impossible to find in the UK.
This is one of the obvious products to buy online - I can't imagine trawling the department stores as I used to do...
Keen pricing and quick delivery too.
18 août 2012
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.