Uktobacco Avis 

19
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Bureau de tabac

Écrit par l'entreprise

UK Tobacco is the site for all your specialist tobacco needs - pipe tobacco, pipes, tobaccos, smokers sundries and fine cigars.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(19)

6 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ordered cigars at the price advertised…

Ordered cigars at the price advertised then told we put it up wrong and refused to sell at that price after I had paid and order confirmed

24 avril 2026
Avis spontané
Logo de Uktobacco

Réponse de Uktobacco

We completely understand your disappointment and appreciate why you were frustrated.

Unfortunately, due to a genuine pricing error, a bundle of cigars with a retail value of £204 was incorrectly listed at £22.20. As soon as the mistake was identified, we contacted affected customers, explained the situation, and issued a full refund.

Had this been a small pricing discrepancy or involved only a handful of cigars, we may well have absorbed the loss as a gesture of goodwill. However, in this instance the order comprised three bundles with a combined retail value of £612 that had been purchased for £66.60. The error therefore amounted to more than £500 on a single order, which was simply not something a small independent retailer could reasonably absorb.

We have always tried to treat our customers fairly and regret that this error occurred. We appreciate that the outcome was disappointing and apologise for the inconvenience caused.

Noté 5 sur 5 étoiles

Ribbed meerschaum apple bowl for a falcon pipe

I purchased a replacement meerschaum lined pipe bowl for a falcon pipe. It was a very good price and beautiful bowl it's called ribbed meerschaum apple. My hubby loves it. It was well packaged and arrived on time. The company kept me well informed about my order. I will Definitely buy from them again. Thanks Marian.

24 février 2026
Avis spontané
Logo de Uktobacco

Réponse de Uktobacco

We are delighted to hear that you are please with our service and more importantly you love the bowl! We look forward to dealing with you again in the future.

Noté 5 sur 5 étoiles

Excellent customer service.

I placed an order yesterday over the phone with friendly staff was treated with kind and courteous manner and received next day without any problems called the shop to thanks them.Will order again.

31 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect experience

Ordered late on a Sunday evening, dispatched on Monday, arrived Tuesday. Everything I paid for was there, and the items appear top quality. The pipes are genuine items, and the tobacco is fresh and delicious!

18 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fabulous retail experience

My mistake when ordering;
Great price, great product ,superb customer service.
When I accidentally ordered two tobacco pouches instead of one at around 11 at night I emailed customer service and they resolved my error to my total satisfaction in less than 24 hours.

23 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Simply fascistic all round

Simply fascistic all round! I ordered for the first time Tuesday morning, my 4 pipe tobaccoes arrived suitably packaged and safe first thing Wednesday morning.
Simply the best service and communication I've had I shall most definitely be using UK tobacco again. Thank you.

Kind regards David

14 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Pipe smokers dream. Just come here.

I've been let down by other pipe tobacco suppliers - I'm not even sure some of the rubbish I've been sent was pipe tobacco! - but this lot are great.

The tracking didn't work very well on my first order, which was a Royal Mail problem and I've been woefully let down before, but they checked it out for me and got back really quickly.

Really good quality tobacco, arrives efficiently and they are quick to respond to queries.

I won't be buying from anyone else. Top notch products and service.

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

How quickly a company can go wrong

How quickly a company can go wrong. Previous experience was excellent yet now rude, inefficient and apparently working from a different dictionary. Won’t even respond to emails. Not even a hint at a delivery schedule. Took full payment including 24 hour delivery cost, it’s been 5 days.

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Good prices

Good prices, great service and excellent customer service. Other online retailers should take note!

10 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Order arrived next day

Purchased some chew bags and they arrived the very next day, cant go wrong! Good website! Thanks! <3

25 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Used few times and every time was…

Used few times and every time was surprised that delivery came so quick.
Great prices and service. Never had to use customer service as everything was excellent

I recommend any sniffers to use this shop.

Beloved fan from London,
Marcin

14 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience

Fantastic experience. Ordered a pipe and some other bits yesterday morning, they've turned up today and all is of excellent quality and totally as described. Competitive prices too. Will definitely buy from this site again!

28 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Good prices and cheap fast delivery

Have used these for years, the service is absolutely spot on. Very good choice for cigar and pipe tobacco, and very keen prices. Delivery charges are very reasonable too compared to other sites. Usually get orders next day, though its down to postal service if first class gets to you next day or day after.

10 février 2012
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus