Ultion Lock Avis 11 803

Easy to order keys and arrived quickly. Efficient service no problems.

I purchased a smart lock from Ultrion and it worked for less than a month before failing completely.

I followed the instructions on the app exactly, but nothing happened. For months, there was no resolution. When I finally managed to speak to them, I was told that I should have called them earlier, despite the fact that I had already followed the guidance provided. Apparently, using their app instructions was not enough.

Three months later, I still do not have a working smart lock.

What made this worse was the lack of ownership. One support person said they had “only just become aware of the issue a couple of weeks ago” and that it was being handled by someone else in another part of the company. That really says it all! No accountability, No coordination, and No urgency.

This feels like a company that washes its hands of problems once they have your money.
Unreliable product, disorganised support, and a complete waste of time.

I would not recommend them to anyone.

Had a new door fitted along with a Ultion lock back in 2021. Ordered their Ultion KeyTag back in 2024 and nothing but issues with it - battery running out quickly, key jamming and finally it feel apart. Now the lock has stopped working, not able to take the key out without it being locked. Called the customer service team to be told that they will send out an email to complete along with a video showing the issue but received nothing. I can't use the lock and will need to replace it myself - stay away from this company....

The key tags and the app are not fit for purpose it's a con .when rang customer service I was bombarded with Bullshit and was made out it's my fault .It isn't. So now im bombarding to internet with bad reviews about this product no chance of a refund either.AVOID

Please explain why customers are expected to fix problems caused by your own company. I ordered a lock, and you sent the WRONG ITEM. This is not up for debate it has already been confirmed by your head office.

I have contacted sales, support, and head office nearly 8 TIMES, and every single time I was told, “We will send you a return label.” Guess what? Still no return label. How difficult is it to send one?

This is NOT a £20 lock. When customers pay a premium price, they expect premium support or at the very least, basic competence and accountability.

Instead, I was told the company will deduct an admin fee because I ordered extra keys. Are you serious? YOU sent the wrong product. Verified internally. Yet you still want to charge the customer?

This level of service is embarrassing and completely unacceptable for a company charging premium prices. If this is how Ultions treats customers when THEY make a mistake, others deserve to know before placing an order.

Send the return label immediately and stop passing the cost of your error onto the customer.

My new lock is problematic. 1 time out of 10 entries, the key won't turn and the lock jams and it takes several attempts by removing key and trying multiple times, to gain entry, despite it only being a few weeks old. It's too complex for its own good. It's a lock that is designed for security but we fear it will jam and we are locked out of our home. I am disappointed.
UPDATE. It is definitely not the door being mis-aligned. What actually happens is,,,, when you are entering from outside, if the key is not fully turned and pushing door open, it gets locked halfway through process. Therefore you cannot pull door towards you, to continue an unlock and you cannot continue with unlocking process, meaning you are locked out and door jams

Hate it! We inherited Ultion locks when we moved house.

First experience, key stuck in lock and we needed a locksmith to remove it and show us how to use it.

Next, we ordered copies which cost way more than normal keys.

Next, although it says keytag will easily connect to Apple Find My app, you have to remove the keytag which I have found impossible. I have spent hours of frustration doing google searches on how to set up and remove key tag but nothing works. It is immovable.

I tried phoning customer support but they are not open outside office hours.

Am giving up. Would like to throw the stupid keytag down the toilet.

I’ve never lost my keys in my life and have wasted hours of my life trying to set up the stupid connection to Apple.

The keytag is also too thick to go on a keyring.

Grrrrr! Loathe my Ultion key!😡😡😡

Have had two high security locks with a 5 year guarantee, first one fell apart after 3 years and second one after two years. Reported it and no interest in replacing their shoddy goods

A very good service from the company

Don't get an Ultion lock if you can avoid it. Ordered spare key - cost over £30 for one spare . They cannot be cut by an ordinary locksmith. Was told that if I didn't purchase a "key powder" for almost £13 that the lock warranty would not be valid. A total scam to invalidate warranties.

Easy to register all my keys, helpful and easy communication. Peace of mind to know that my locks are all secured to high standards

I purchased the key fob that tracks your key if lost, unfortunately the fob will not connect to my iPhone
I must have tried five or six times but still not connecting.
I rang their contact number 01924410200, but after 10 rings it disconnects. eventually when I did manage to get through, their technical department is so busy they say they will ring you. they did ring but I missed the call and when I rang them back on the number they rang me I was told to ring the number 01924410200, so just going around in circles, very frustrating.
If I do not get a response soon I will be retuning the product for a refund
The customer service of this company is terrible, with no customer empathy whatsoever

Lock was installed on my new door I was advised of oiling key 6 monthly which I had no idea I would need to do and I ordered the oil from the company to maintain guarantee

Safe, secure and reliable

Don't bother...get yale keys...these Ultium are awful, had 3 new doors fitted and 3 new Ultium locks fitted, sick of trying the get the front door key in every time I get home, and the rest of the family are the same, we all complain about the keys all the time, they don't glide in, it's like metal on metal trying to push the key in, and the barrel is very lose on the front door, ordered an extra key that cost 28 quid, far to expensive especially when we have purchased 3 locks aswell, you would think once you bought the locks they would give you a discount on another key, and putting the graphite power in the locks every month of so to try make them easier to fit in the locks better is a complete waiste of time and the mess it makes is aswell, black matks everywhere and a chore to wipe all the graphite power off, I would never recommend Ultium locks to anyone, we're gonna get all 3 door locks changed back to Yale

Good afternoon, I purchased two on the keys , on the understanding that you buy two, and get a third free . We only received two keys. Sorry for the delay but have been out of the country. Please could you let me know if I will receive the outstanding key.

Amazing quality lock cylinders got three for the whole house, having them “keyed alike” is so handy.

Extra keys arrived with un requested caps on which unable to remove. Uncaring Cutomer service people advised me to a) watch U Tube video which still too much to be able to do, b) get help which not available for me, then c) return keys to them for cap removal. Expensive product for which they seem to take no responsibility. Keys may be super secure, tho very pricey. Wish I had not had these locks.

The quality of your locks are amazing