Unherd Avis 9

Once you subscribe, they make it very difficult to cancel. I will never renew and my requests for cancellation have been ignored. They say the email address I used to contact them is not associated with my subscription. I sent them a request to cancel at least six months ago. It was ignored. They renewed my subscription for $99 and will not return the funds. I am worried because they have my credit card.

Absolutely terrible customer service. Broken login flows on the mobile site / app. Dark patterns not showing the subscription management page. Do NOT subscribe to this company.

I subscribed to this news site about five months ago. The site allows paying subscribers to submit comments. If you're male, you can submit any comment you like. If you're female, your comment may never see the light of day. It's a nasty, sexist outfit. Do not give them money if you are female. They demand you sign up under your real name and post under your real name. They can tell if you're female. I have complained about their moderation and haven't had any feedback. I'm not posting anything untoward.

I have been denied access to Unherd for over two years now since my subscription suddenly stopped working on my phone. They are still taking payment however. They claim they have no record of my subscription but they are still taking money out of my bank account every month so they have a record of that. They won't cancel this payment in spite of numerous requests.

Just another playlist scam. bunch of bot driven playlists offering feedback and or "tons of plays" for a fee. If have money to waste go here.

I began subscribing to UnHerd a year ago and renewed my annual subscription on August. Four days ago I was locked out of access.
After an exchange of over twenty emails in the course of which I was told to change my browser and post an ‘image’ without my account being reactivated I asked - four times- for a refund. Still waiting.
Customer service is a n oxymoron

The journalism is for the most part outstanding. Their access to their content is wonky & unreliable.

It’s VERY apparent they want you to subscribe & auto-renew. Before signing up, this is accepting cookies, multiple email sign-up opportunities and repeated trial subscription offers.

The minute you turn off the auto-renewal function on your subscription (not easy & can’t be done thru account settings), the relationship decidedly shifts to the negative.

There is no password reset option. Requests go nowhere. Then, you use a Google or FB login to access their articles. They were sending daily emails with featured articles but those stopped coming with ~ 3 months left to the subscription.

The communication I received frequently were ‘unbelievable’, low 3 month trial offers, inducing me to subscribe (& sign up for auto-renew, which is hard to cancel).

I wrote the company as the subscription was coming to an end, telling them it was hard to threaten to deny a benefit I hadn’t been receiving.

I never heard back and the last email came a couple of weeks later, saying the subscription had ended. Good writing with exceptional long-form, opinion analysis but the operational part of the business SUCKS!

UnHerd paywalled my account back in August 2023, despite charging me a monthly subscription fee. I have repeatedly emailed them to get them to stop charging my account, because they paywalled me. They continue to politely deflect my request. So they continue to paywall me, but also continue to charge me a monthly subscription. They are charging me for no service whatsoever, and there seems to be no way to stop them. I wish I could report them to the UK police, but there's no point, they won't do anything either.

The journalism is ok…but if want want to unsubscribe the only way of doing it is to send an email which they quietly ignore.

This is disgusting behaviour, but no doubt profitable.