Perfect customer service When attending the shop I was unsure how the carpet buying process would go. I was welcomed by Fraser and shown around the room. Listened to when explaining the measure... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
⭐⭐⭐⭐⭐ Really pleased with the service from United Carpets and Beds. Rob was friendly, helpful and knowledgeable throughout, making the whole experience easy and stress-free. Great customer service... Voir plus
L'entreprise a répondu
We bought some vinyl flooring for our new kitchen. The product arrived poorly wrapped and on opening contained severe production faults. The shop were great and quickly organised replacement. However... Voir plus
L'entreprise a répondu
Fantastic carpet store, great choices, superb offers and lovely helpful staff. Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bough... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de moquette
- Magasin de matelas
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de revêtements de sol
Écrit par l'entreprise
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Écrit par l'entreprise
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Coordonnées de contact
Station Road, CH65 4AX, Ellesmere Port, Royaume-Uni
- 0151 355 8999
4,4
Excellent
81 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing job would highly recommend
I had carpet for the stairs and two bedrooms but as I was decorating at the time I asked for one of the bedrooms to be done a week later to give me time to move furniture from one room to another and decorate before the carpet went in. This was not a problem they said. The shop staff were brilliant, noted everything down and planned the dates. The fitter were amazing, friendly, considerate, worked quickly with a perfect result, tidied up and even fitted a floor divide in a doorway I had purchased from the shop but didn’t trust myself to do. I love it and recommend it to my mum and dad who have now ordered a carpet and a new bed. Thankyou
24 octobre 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that the team could go above and beyond to ensure your expectations were met and you recieved a brilliant service.
We hope that you love your new carpet, and we hope to assist you with any future projects.
Never received my flooring
Never received my flooring. Error after error. Cancelled in the end as not needed. Got a full refund. Avoid if you don't want to be messed around.
In response to your response.... I did sent an email and no one responded to that either.
18 septembre 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Good afternoon, thank you for taking the time to leave us feedback.
We are disappointed to hear that your experience with our Ellesmere store did not meet your expectations.
We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.net with your details so our team can escalate your complaint further.
We apologise again for any inconvenience caused, and will take your feedback on board to review our service.
Kind Regards
The United Team
Laminate flooring
Really pleased with the laminate flooring in dining & living rooms, the fitters
were pleasant & worked hard.
8 septembre 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Margaret, thank you for taking the time to share how our Ellesmere store did.
We're so glad the team could make your experience with us a positive one.
We hope you love your new flooring, have a great day.
Fantastic guys that fitted the carpet…
Fantastic guys that fitted the carpet were brilliant would definitely go back again
11 septembre 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Denise, thank you for your kind feedback.
We're so pleased our Ellesmere store could meet your expectations and provide you with a brilliant service.
We look forward to assisting you with any future projects, take care.
Lots of choice
Lots of choice, clear pricing, assistant gave us good advice helping us choose the right carpet and underlay. And after shopping around they gave a very good price
6 septembre 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Jeff, thank you for leaving our Ellesmere store a review.
Its great to hear that their variety of products and clear pricing could meet your expectations.
We hope that you love your new carpet, and we hope to assist you again in the future, take care.
Affordable carpet which was fitted well…
Affordable carpet which was fitted well and on the day I'd arranged
The only downside was that I got a different carpet to the one I ordered. Wanted graphite (almost black with flecks) but got a block colour mid to light grey. I checked the job after it was done and I'd already given the fitters their money. Luckily it matches the decor otherwise I would have had to go back. Lesson to check before its fitted next time.
28 août 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Good afternoon Sally, thank you for your feedback.
We're pleased to hear you had a positive instore experience with our Ellesmere store.
We're sorry to hear the wrong colour was fitted, please do not hesitate to contact the store if you're not happy with the carpet and the team will get this corrected for you as quickly as possible.
Kind Regards
The United Team
Highly recommend
Service from picking carpet instore, to communication on delivery, and fitting were all excellent. Highly recommend.
12 août 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Steve, thank you for taking the time to leave a review.
We're so happy to hear that our Ellesmere store could provide you with an excellent service from instore to fitting.
We hope that you love your new carpet, have a wonderful day.
The fitters that came to fit the…
The fitters that came to fit the carpets were excellent and nothing was too much trouble for them very helpful and much appreciated thank you
22 août 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello Mr Edwards, thank you for contacting United Carpets & Beds.
Its a pleasure to hear that our Ellesmere store and fitters could meet your expectations and provide you with an excellent service.
We hope to get the opportunity to assist you with any future projects, have a fantastic day.
Fantastic carpet store
Fantastic carpet store, great choices, superb offers and lovely helpful staff.
Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bought carpets from the Ellesmere Port store, he was Welsh and excellent at fitting carpets. We will use again for sure.
12 juillet 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello, thank you for taking the time to leave feedback.
Its great to hear that our Ellesmere store could make your experience with us a fantastic one with superb offers and helpful staff.
We look forward to assisting you again next time, take care.
Decent choice…
Going into the shop was a good experience, lots of choice.Hsd to wait 2 months for it to be fitted. The fitting isn't the best as carpet came up from 2 bedroom doors and some of the steps on the stairs where the corners are coming up already.This was decent carpet so disappointing to say the least .
5 avril 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello Joanne, thank you for taking the time to share how our Ellesmere store did.
Please contact our Ellesmere store via either phone +44 151 355 8999 or email ellesmereport@unitedcarpets.net, if you have any issues with your carpet, and the team will assist you.
Kind Regards
The United Team
The service we got in the shop and the…
The service we got in the shop and the delivery service was brilliant we always go there for anything we need.
24 mai 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello Susan, thank you for taking the time to leave us a review!
Its great to hear how our Ellesmere store provided you with a brilliant service that met all of your expectations.
We hope to assist you on any future projects you may have, take care!
Very pleased with choice
The guys were quick and professional. They asked to my check my purchase before laying it to confirm it was the one I’d chosen. It looks great.
22 mai 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello Carole, its so great to hear that you're pleased with the service you recieved from our Ellesmere store!
Thank you so much for leaving us feedback, we hope to see you again soon.
Satisfied customer
Have used this company on several occasions. Prices are competitive and the fitters they use are first class
6 mai 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Keith, thank you for taking the time to share how our Ellesmere store did!
Its always a pleasure to see a returning customer of ours. We're happy we could continue to meet your expectations.
We look forward to your next visit with us, take care!
Very helpful we had to buy extra box as…
Very helpful we had to buy extra box as need to dig the flooring up and they managed to get the same herringbone flooring to replace it.
25 avril 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Ms Johnston, thank you for taking the time to leave us a review!
Its great to hear that our Ellesmere store was able to meet your expectations and provide you with a positive service.
We hope we get the opportunity to assist you again in the future, take care!
Good quality carpet at a reasonable price.
Good quality carpet at a reasonable price.
The fitters were excellent & everything was left neat & tidy.
7 avril 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Sharon, thank you for taking the time to leave us a review!
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
Réponse de United Carpets & Beds - Ellesmere
Hello Kirsty, thank you for taking the time to leave us a review!
We're so pleased that our Ellesmere store could meet your expectations and provide you with a very quick & helpful service.
We hope that we can assist you again in the future, take care!
We love our laminate floor
We love our laminate floor. Good price point and reasonable fitting costs.
Everything went smoothly.
We will definitely choose United Carpets again based on our experience.
17 mars 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi David, thank you for taking the time to leave us feedback!
Its great to hear that our Ellesmere store could make your experience with us a positve one with everything going smoothly.
We look forward to assisting you again in the future, take care!
Happy customer
Luke at United carpets and beds was very helpful and efficient. I was extremely happy at how quickly everything was done. The capet fitter did a great job.The quality of the carpet is lovely and I achieved everything I wanted.
14 mars 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Diane, thank you for taking the time to leave us a review!
We're so pleased to hear that our Ellesmere store could meet your expectations and provide you with a helpful and efficient service.
We hope that you love your new carpets, and hopefully we will see you again in the future, take care!
Was very satisfied with service from…
Was very satisfied with service from start to finish
6 mars 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hi Mrs Grounds, thank you for taking the time to leave us feedback!
We're so glad to hear that you're satsfied with the service our Ellesmere store provided you.
We hope that we get the opportunity to assist you again in the future, take care!
Fantastic service from start to finish
Great service from beginning to end. Really helpful guy in the shop followed with the fitters who have done a beautiful job of the carpet on my stairs and landing. Will be returning for the floors for the rest of my house 👍🏻🙂
7 mars 2025
Avis spontané
Réponse de United Carpets & Beds - Ellesmere
Hello Sophie, thank you for taking the time to leave us a review!
We're so glad that our Ellesmere store was able to provide you with a great service from beginning to end, and the independent fitters have done a beautiful job.
We look forward to your next visit with us, take care!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.