Had a slight issue with a new mask that was caused by the delivery company and they replaced it straight away Great customer service👌
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L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de soudure
- Fournisseur de produits abrasifs
- Fournisseur d'équipements de sécurité
- Grossiste en outils
- Fournisseur de gaz pour le soudage
À propos de United Welding Supplies Ltd
Écrit par l'entreprise
United Welding Supplies
www.unitedwelding.co.uk United Welding Supplies was formed in 1985 in Hitchin Hertfordshire (UK) where the head office remains today. Expansion over the years has lead to further branches, Norwich in 1989 and Peterborough in 1996. Today, United Welding Supplies Ltd employs over 40 members of staff consisting of sales personnel, service engineers, distribution and administration staff. Through supporting business at every step of the supply chain, we have developed into one of the UK’s leading industrial suppliers. Our team of dedicated sales engineers receive continuous product training allowing us to offer the highest level of technical advice and to handle your requirements efficiently and effectively. We have trade counters at each depot for call and collect business and seven vans delivering free of charge to a 60 mile radius of each branch. In addition to our own vehicles the partnership we have with DPD freight services allows us to distribute products on a worldwide scale.Coordonnées de contact
United Welding Supplies Ltd , 32 The Cam Centre , Wilbury Way , Hitchin , Hertfordshire, SG4 0TW, Hitchin, Royaume-Uni
- 01462 437991
- sales@unitedwelding.co.uk
- www.unitedwelding.co.uk
4,9
Excellent
205 avis
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I ordered the filters
I ordered the filters, but they are not shipped me my order. Fortunately they are turned me money.
21 avril 2024
Réponse de United Welding Supplies Ltd
We're truly sorry for the inconvenience you've experienced with your order. We understand how frustrating it is not to receive your order as expected. It's important to note that despite selecting the 'collect from branch' option, which unfortunately wasn't possible due to your delivery address being in Norway, we tried to reach out to discuss alternative arrangements. However, we understand that our attempts to contact you may not have been successful. Rest assured, we've processed a full refund for you. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Réponse de United Welding Supplies Ltd
Appreciate the feedback! We're pleased you're happy with our speedy delivery and clear communication. We're here whenever you need us. Thanks again!
Réponse de United Welding Supplies Ltd
Thanks for the thumbs-up! We're thrilled you're happy with our prices and delivery speed. Your satisfaction means everything to us. If you need anything else, just give us a shout. See you next time
good quality for the money
25 mars 2024
Réponse de United Welding Supplies Ltd
Thanks for the shout-out! We're glad you find our products offer good quality for the price. Anytime you need assistance, we're here to help. Looking forward to your next visit!
Réponse de United Welding Supplies Ltd
Thank you for the 5-star review! We're delighted our drills met your needs. Your satisfaction is our priority. If you need anything else, just let us know. We look forward to serving you again!
The mask I ordered was out of stock
The mask I ordered was out of stock. The customer services team member Sam quickly identified this and offered me a better item for the sale price. Delivery was really prompt and it’s a good mask. Thanks Sam, great customer service.
13 mars 2024
Réponse de United Welding Supplies Ltd
Hi Jason ,
Thank you for your 5 star review , we're glad we were able to promptly provide you with an upgraded alternative product and you received great customer service .
Kind Regards
Team UWS
Excellent Service
Excellent Service. They have all you need for welding. From home equipment to Industrial
Totally recomended
6 mars 2024
Réponse de United Welding Supplies Ltd
Thank you very much for your wonderful review! We're delighted to hear that you found our service to be excellent and that we offer everything you need for welding, whether it's for home use or industrial purposes. Providing a comprehensive range of welding equipment and accessories to meet our customers' needs is something we take pride in. Your recommendation means a lot to us, and we're grateful for your support. If you ever have any questions or need assistance with anything else, please feel free to reach out. We appreciate your business and look forward to serving you again!
Great service great price.
4 mars 2024
Réponse de United Welding Supplies Ltd
Thank you for your positive feedback! We're thrilled to hear that you found our service to be great and our prices to be competitive. Providing excellent service at an affordable price point is something we take great pride in. Your satisfaction is our priority, and we're grateful for your support. If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to serving you again in the future!
Réponse de United Welding Supplies Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with both our product and service. Providing top-notch products and exceptional service is what we strive for, and we're delighted to have met your expectations. Your satisfaction is our utmost priority, and we truly appreciate your support. If you ever need anything else or have any further feedback to share, please feel free to reach out. We look forward to serving you again soon!
Réponse de United Welding Supplies Ltd
Thank you for your glowing review! We're delighted to hear that you found our service to be first class and that you appreciated our promptness and excellent wrapping. Ensuring that our customers receive their orders promptly and in perfect condition is always our top priority. We truly appreciate your feedback and look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to let us know. Thank you for choosing us!
before buying I was told by staff the…
before buying I was told by staff the product was not made in China, but when I received it said otherwise.
17 janvier 2024
Réponse de United Welding Supplies Ltd
Hi James,
Thank you for sharing your feedback, and I genuinely apologise for any confusion or frustration you've experienced . It's disheartening to learn that there was misinformation during your interaction with our sales team.
I want to assure you that ESAB Rogue machines, while manufactured in China, uphold our stringent quality standards. ESAB is globally recognised as a leading and reputable producer of welding equipment and consumables. Our commitment to excellence extends to dedicated training for our service engineers, ensuring they are well-equipped to assist with any concerns, provide guidance, and promptly address issues that may arise.
Your satisfaction is our priority, and if you are dissatisfied with your purchase, I encourage you to reach out to me directly. I will send you a private email to discuss your specific situation and explore options, including the possibility of a return.
Once again, I apologise for any inconvenience caused, and I appreciate your understanding as we work to resolve this matter to your satisfaction.
Kind Regards,
Sam
Great product delivered fast.
12 décembre 2023
Réponse de United Welding Supplies Ltd
Hi Robert,
Thank you for taking the time to share your positive experience with our product and delivery service! We're delighted to hear that you found our product to be great, and we appreciate your feedback on the fast delivery.
Our team works hard to ensure a seamless experience for our customers, and it's truly rewarding to know that our efforts have made a positive impact on your satisfaction.
If you have any further comments or suggestions, feel free to reach out. We look forward to serving you again in the future!
Best regards
The UWS team
Réponse de United Welding Supplies Ltd
Hi Arturs,
Thank you for sharing your positive experience with our service! We're thrilled to hear that you received your order promptly and are satisfied with our delivery speed. Your recommendation to fellow buyers means a lot to us.
If there's anything specific you enjoyed about our service or if you have any suggestions for improvement, we'd love to hear them. Your feedback helps us continually enhance our customer experience.
We appreciate your support and look forward to serving you again in the future!
Best regards,
The UWS Team
Order was delivered promptly and…
Order was delivered promptly and downtime was minimised! Will use again
23 novembre 2023
Réponse de United Welding Supplies Ltd
Hi,
We're thrilled to hear that your order was delivered promptly, and we were able to minimize downtime for you! Thank you for choosing us, and we're honoured to have earned your trust. Your satisfaction is our priority, and we look forward to serving you again in the future.
If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and are committed to continually providing excellent service.
Best regards,
The UWS Team
Keen price & prompt delivery.
6 novembre 2023
Réponse de United Welding Supplies Ltd
Hi Clifford,
Thank you for your positive feedback! We're delighted to hear that you found our prices competitive and the delivery prompt. Providing value and efficiency is at the core of what we do, and we're glad to have met your expectations.
If there's anything else we can assist you with or if you have any suggestions for improvement, please feel free to reach out. We appreciate your support and look forward to serving you again.
Best Regards
United Welding Supplies
Great Service.
Great Service.
Sales staff were very helpful and processed our order efficiently and pleased to report welding rods were delivered direct to our premises at time predicted.
Regards
Paul
Architectural Antiques Ltd
6 novembre 2023
Avis spontané
Réponse de United Welding Supplies Ltd
Thank you, Paul, for your wonderful feedback! We're thrilled to hear that you had a great experience with our sales staff and that your order was processed efficiently. It's fantastic to know that the welding rods were delivered to your premises as expected. If there's anything else you need in the future or if you have any specific requirements, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Regards, United Welding Supplies.
Fast delivery from a large selection of…
Fast delivery from a large selection of great products at good prices. Been buying from united welding since before web sites.
3 novembre 2023
Réponse de United Welding Supplies Ltd
Thank you for being a loyal customer and for sharing your positive experience with us! We're thrilled to hear that our fast delivery, extensive product selection, and competitive prices have consistently met your expectations. Your continued support means a lot to us. If there's ever anything specific you're looking for or if you have any feedback to share, please don't hesitate to reach out. We appreciate your trust in United Welding over the years, and we look forward to serving you for many more!
item well packed and fast delivery
1 novembre 2023
Réponse de United Welding Supplies Ltd
We're delighted to hear that your item arrived promptly and was well-packed! Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience with our delivery service and packaging. If you ever have more orders or any questions in the future, feel free to reach out. Thank you for choosing us!
Fantastic service
Fantastic service, great communication and fast delivery of the cheapest place i found online for the product I wanted. Will definitely use again!
24 octobre 2023
Réponse de United Welding Supplies Ltd
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our service, communication, and speedy delivery. It's great to know that we could provide you with the product you wanted at the best online price. We truly appreciate your kind words and look forward to serving you again in the future. If there's anything else you need or if you have any feedback on how we can make your experience even better, please don't hesitate to let us know. Thank you for choosing us!
Welding cap
I ordered it and a few days it later it arrived . Reviewing non events is rather boring . Nothing spectacular to report. So rather dull 👷🏻♂️🧐
17 octobre 2023
Réponse de United Welding Supplies Ltd
Thank you for taking the time to share your feedback about your recent order. We appreciate your honesty, and we understand that sometimes a smooth and uneventful experience can be a positive outcome in itself. If there's ever anything specific you'd like to share or if you have suggestions on how we can make your experience more exciting or memorable in the future, please feel free to let us know. We're here to assist, and we value your input. We hope you enjoy your welding cap, and if you have any further needs, don't hesitate to reach out.
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